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February 2024 by Chris M.
My group of 24 golfers have been coming down to Oglebay every spring for over 20 years. During our stay we experience all of the amenities that Oglebay has to offer. Food, the breakfast buffet in the lodge is world class and well worth the money. Just don't forget to tip your server. The food at the golf course is on "par" with any golf course. My only compliant is that the meals (lunch/dinner) at the lodge are over priced and not very good. As a result, we started having our dinners catered by an off-site company. Regarding the golf courses, the Spidel courses (Palmer and Jones) are the signature courses at Oglebay. Jones is an older course with tight fairways and very slick greens. On average I would give Jones a 7.5 out of 10. Palmer is a newer course that is much more open, wide fairways and much easier greens. I would rate Palmer a 7.25 out of 10. Crispin is the other course, it is the oldest of the three and it shows it's age. It's a fun course and can be very challenging, especially if you don't know how to play up or down hill lies from the middle of the fairway. Overall I would rate Crispin a 6 out of 10. The only issues are they typically overbook tee times so it is not uncommon to have a 5 (+) hour round of golf. Although they have a lot of staff working as starters, they don't have many rangers on the course making sure pace of play is being kept up. Lodging, for a group my size I highly recommend the cabins. They are private and you can stay up and party as late as you want, or go to bed as early as you want and not bother anyone. All of the cabins have been updated over the last few years and are very nice. The lodge rooms are nice but if you are taking a group of more than 6 people, spend the money and get a cabin. My only real compliant about the lodging is the check in process. Oglebay makes this a lot more complicated than it has to be and honestly, this can start off your trip on a bad vibe just because of the customer service experience at check-in. Lastly, the one thing I have noticed over the years is that every year we see a lot of the same people year after year. 90% of them are very nice and accommodating and want to make sure you have a great experience. However, you will run into one or two staff members that act like you are bothering them. Not sure why Oglebay doesn't get rid of these people, maybe it's because they have a limited area to draw employees from and they are short staffed to begin with and they would rather have "a person" in the role, even if they are the wrong person. Bottom line, as long as you make alternative plans for dinner, go into your day expecting a 5 hour round, prepare yourself for a less than exceptional experience at check-in and know that at some point you will run across a staff member with a bad attitude, you can have a great time at Oglebay. That is why we continue to come back year after year. The "little issues" are bearable and the overall experience is still a great one.
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January 2024 by Picky E.
Went to the spa for manicure and pedicure. Had a terrible experience with the nail technician Sandra. When she was filing my nails, she kept filing the skin underneath my nail rather than the nail itself, and made me bleed! She also made me bleed on two spots where she cut my cuticles! A 10-year-old could do a more careful and professional job than what I experienced at The Ogelbay West spa! Do not come here for any reason, completely unprofessional, and they actually injured my fingers!!! if your client's hands are bleeding during a manicure due to your unskilled treatment- your "spa" has a massive problem! The nail technician's name was Sandra and she does not know how to give a manicure without injuring the client. Just a terrible experience!
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November 2023 by Amanda M.
Christmas lights I have fond memories of visiting with my family is a child so I decided to take my children to see the Christmas lights. There is a lot to do at the resort from entertainment in the lodge, shopping, visiting the zoo and driving thru the Christmas lights. The kids enjoyed it but it can be pricey and the line was so long traffic barely moved. Make sure you pack snacks and be prepared to sit and wait.
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November 2023 by Jess L.
DO NOT GO HERE!!!!! I used to go here often as a child and had great memories. Just went there for a family/holiday get together and had THE WORST EXPERIENCE!!!! I will never go again and never spend another penny there. The rooms kinda sucked and were horribly overpriced, the food was not good quality (over priced), and the security there was a JOKE. They ruined the holiday for us. So saddened that a place I used to love has been completely tarnished. Don't make the same mistake I did. I can't express it enough...DO NOT GO HERE!!!!
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October 2023 by Ry R.
Please do not go here! After allowing visitors to feed deer, which then lured them in, now they're hosting a bow hunting event November 6-8, 2023 to kill these deer to reduce the population that they allowed in the first place. Bow hunting is one of the most harmful and torturous ways to kill these precious, defenseless animals. Please cancel this event immediately and find humane methods to control the deer population.
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October 2023 by Wayne R.
Horrible customer service at the Spiedel golf course. Very rude and arrogant. The lady that works at the counter should retire or go through customer service training.
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August 2023 by Mike M.
Driving in to the resort the grounds are immaculate with deer, fox, geese and turkeys roaming the property. I have some concerns that I wrote the GM about and did not hear back, thus my post. First security was concerning. Our door would not shut completely and remained ajar. When I noticed my door was ajar when I returned to my room I was more careful to make sure the door was completely shut. I noticed other doors in other guest rooms that had the same issue. I went to a co-travelers room and knocked on the door. A staff member waked by and offered to let me in that room....I said are you serious? Finally regarding security we had an intruder at our event posing as a family member. An obvious scammer we sent him off running errands like getting ice, napkins and the like. We informed security but the security person was only interested in cookies. The food service is extremely slow. Lastly, our bathroom shower had a significant black mold issue, very gross and surprised that this room was presented to us. I asked housekeeping to clean and they did a mild wipe down and much of the mold remained. Gross, the staff had not reaction to comment to the unsafe condition. The people at the Crespin course were very nice and helpful. The course was an excellent value for $42.00 with a cart, the course was in excellent shape. The Jones course was a well kept course but played extremely slow and was not much of a value for $90, staff there could learn from the folks at Crespin.
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July 2023 by OnSite I.
I was at a company "team building" meet this past week and I had a few disappointments. My room was dusty, hair on the phone and dirty soap dish. I feel like the room had not been clean in awhile. I had an appointment to have a pedicure and the staff was wonderful but I fell ( when leaving ) from a pool of water at the exit. The girl at the desk was kind but it was their fault because they had wet towels that caused the water. nobody reached out or followed up
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May 2023 by Bob I.
Beautiful place to visit and the accommodations are nice. Minor quibble over only having decaf and tea in our coffee service but the front desk took care of that. The area that they really fell short was on the food. We were there for a special event and took several meals there. Breakfast buffet had great items but every morning nearly everything was cold or at best room temperature. We attended one banquet and that was not good. Dennys would've been an improvement! The roast pork was tough, dry and unpalatable. We'd hoped for better.
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April 2023 by Boston M.
Best resort ever. So amazing Best resort. Totally goatee best resort yes so amazing it is goat
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April 2023 by Rto A.
I travel to the area 2-3 times a year and I had been wanting a reason to stay at the resort. The price from booking.com fit with my travel budget so I jumped a the chance. From what I had the chance to experience it is a very beautiful property. I was however disappointed with the customer service. I appreciate that this particular day they were stressed due to a storm causing a power outage on Saturday which was projected to last through Tuesday. I maintain that they should have contacted me immediately and give me the option to change my plans before I drove 2 1/2 hours. Oglebay said it was Booking's responsibility to notify me, not theirs. In the end no one contacted me. As a result I had to contend with no power, no hot water, and no on site food (and that was before I discovered the room wasn't thoroughly cleaned and the beds weren't all that great). Because of their 4pm check in I had only :30 to get cleaned up before a meeting at the nearby college not leaving me many options. I was put in a room on the 3rd floor and because the elevators use power I had to use the stairs. Because hot water uses power there was no hot water for a shower and still none the next morning even after power had been restored. On top of the power debacle the beds were the worst I've experienced in a hotel. One tipped when I sat on the edge and the other was not comfortable and squeaked. Also, no one has vacuumed the carpet behind the door because dust was an inch thick. Not what I expect from a fine resort. What bugs me the most is that I sent my concerns to the management (I always do before I write any reviews). Given the nature of the situation and that I could potentially be a repeat customer I had hoped to have gotten a little bit more than the auto-generated survey and email that finally showed up a few days later.
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March 2023 by Mike F.
Stayed at the The Oglebay on a visit to West Liberty University which is close by. Overall nice resort. Grateful for a few vegan options as the area does not have many. The rooms could use a little updating and the bathrooms are a little tight; however, they are maintained and clean. Staff is friendly and engaging. We visited in winter and it seems like the outdoors space would be even more amazing in the summer months.
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January 2023 by Robert P.
Thank you for an amazing time and we really enjoyed the band Zack Attack! Your grounds are beautiful!
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January 2023 by Parker M.
Oglebay was a great time, very cool and fun, the pool was awesome, but the reason i did not give it a 5 was because the internet was bad
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December 2022 by Lisa M.
OGLEBAY, just when I think that you couldn't possibly line your deep pockets any further, you surprise me by finding one more way to line them. Isn't it enough that you charge $37.50 for your buffet, $30 per car for your light display that you rarely update, and $179 for a small room in Wilson Lodge? Evidently not! I can not believe that your after Christmas sales in all of your shops are 20% to 50%, with 90% of the Christmas items that are only 20% off!!! AFTER CHRISTMAS SALES ARE ALWAYS 50% OFF, NOT A MEASLY 20% OFF!!!! Stop trying to suck your loyal customers dry!!! The pandemic and inflation have hit all of us hard, so cut us a break by at least having decent after Christmas sales. Don't kick us while we are down!!!
