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April 2024 by Melanie C
This has always been our favorite Plato's where we've never left empty handed. The ladies working there are always so kind and willing to help if you need anything. You can tell they put a lot of effort into keeping the racks tidy which is always appreciated!
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December 2023 by Matt
My wife and I frequent this location. A lot of variety and quality clothes found here at a good price. However, similar to other reviews, the customer service is not good with buying or selling (especially selling). On this specific visit, 3 hours were spent going through a small bag of clothes that were all turned away with rude interactions. We didn’t even receive a text or call when it was done.
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December 2023 by Heather Hendershot
Stopped in to find a few items and was greeted by lots of nice young ladies! I asked Haley for some help finding something for a dinner party and she was super helpful!
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November 2023 by Joshuah Bean
Plato’s closet is one of those hidden gems. From the time you walk in the door to walking back out it’s exactly what you could want from a store. Kind employees that are both helpful and knowledgeable. The store is always so organized and finding those specific items are very easy. Two of the employees Liv and Alexis went completely out of their way to find a certain item for me and were happy to help. They were the best part of my experience at Plato’s closet. I will definitely be coming back!
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November 2023 by Kathy Nabors
I was in your store in the Morgantown area. I was very impressed how clean and organized I was shopping just looking around when he young girl come up to me and asked me if she could help me. I said I was just looking but I loved her outfit. She took her time with me and help me pick out an outfit that was perfect for me, Her name was Chloe. excellent visit and excellent customer service. Thank you.
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November 2023 by Mary Manuel
I used to be really impressed with Plato's Closet buying methods; I would bring my clothes in and always got something (usually $80-$100) even if they weren't name-brand. I was always so pleased with clearing space in my closet, getting a little bit of cash, and the fact that my clothes were being re-used and not wasted for no reason. It was a win-win in my book.Yesterday I brought a laundry basket full of clothing in great condition that actually did have some name-brand items (PINK, Alo, even Lululemon) and was told they couldn't take a single thing due to being overstocked. I understand that they do probably get full at times, but it was a complete waste of time and they could have mentioned that when I dropped the clothes off. Also, everything was thrown back into the basket unfolded when I brought everything in very neatly folded and clean, as asked. Plus, they weren't particularly nice about it.I just think it really sucks that this company could continue to do a lot of good for sustainable clothing practices but they don’t seem to take much even if it's perfectly good clothing.I won't be trying to sell clothes there again in the future, I'll find a small local thrift store to sell at instead to save myself the hassle.
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November 2023 by Julia F.
The clothes selection is terrible. Everything is extremely worn down, smelly, or dirty. Not to mention the staff are some of the rudest employees I have ever seen. They are not only rude to each other but to the customers as well. They will scream at each other across the store and use cuss words when there are children present. They will ignore you at the register and continue to bicker with each other until you step up and say something. They will never be getting my business ever again!
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October 2023 by Bay
Has horrible way of handling situations and the manager was completely rude and out of line which was uncalled for. I was told i was wasting time, people’s time and payroll by selling some items i brought in before (in a tub full of clothes i haven’t brought in before) there was maybe 10 items out of 50 that i think i brought in before because who takes time to sort through and remember what was brought in before (especially when never being told of a policy)t i live in two different houses because of school and whenever i’m home i try to bring up clothes to sell because i lost a ton of weight and was a shopping addict in high school i was told to not bring in too much at one time so i was spreading it out and they threatened to ban me from the store, they made me feel horrible and embarrassed i just felt so ashamed and i never even knew this was a policy. If it was advertised or if they told me the first time i wouldn’t have kept doing it. it is no where online and the manager when i asked for clarification of what happened because i had no idea it was even a thing and i was confused since i had been going there and it never was an issue she was going on about how i was just a waste of payroll, and was extremely rude and made me feel like i was doing something wrong for selling to a store that advertises they buy everyday, i have never felt so bullied by a store before i just have a lot of clothes and i didn’t deserve to be told i’m an waste of payroll and they could have been A TON nicer there are so many other ways of going about policies i work in retail and i have sold with them multiple times and everytime i bring stuff in they buy at least 50$ worth of stuff but they just lost a seller and buyer. I honestly truly felt judged, and looked down upon by walking into their store and it was not welcoming when it was problem i didn’t even know was occurring the way they went about it made me feel like i was literally getting made fun of and belittled.
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October 2023 by Gabbi (GabGab)
First time finding this place for my daughter. Was absolutely amazed by how many different things she found. Will return and the staff was amazing!
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September 2023 by katie willis
Store had alot to choose from. Drove over a hour to visit. Imagine my disappointment after spending alot of money yesterday to discover a security tag inside the Michael kors backpack I purchased. Call the store and the employee blamed the younger girls working yesterday. I live over an hour away from any platos. Have no idea when I could get back there. No offer of compensation or coupon for the trouble. Can't use this until I take to a DIFFERENT platos to have the tag removed. Very disappointed as this was the location I liked best.
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August 2023 by Eleigha mapel
I’ve shopped with this company for 4 years now and never really had much issues till I the other afternoon to plato’s with uggs, air forces 1’s, vans, fabletics, nike, rue 21, american eagle, acrecombie and fitch, and name brand francesca’s clothing. they only took the nike bras, fabletics bra, and the name brand uggs and air forces and vans and all i got was $50. this is ridiculous, i thought your company was still taking name brands of all sorts that are high end and i thought i would’ve gotten more money since most of this stuff is considered “luxury” to your company. never sell your stuff to them cause it’s a rip off, if your wanting money go sell to other companies or better yet sell them yourself cause you’ll also make more off it.Workers also weren’t welcoming at all, your company needs to host training meetings or something to learn better customer greeting and be much more welcoming.
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June 2023 by Jen G
Looking for gently worn clothes that are named brand stop by. Micheal Kors, Kate Spade, Pink, American Eagle, and so much more, Simply Southern too. There is a ton of WVU merchandise, go figure. From shirts to sweaters and everything on between there is an outfit for you there. Shoes, boots, and Sanders for men or women. Customer service is amazing. The folks there are super healthful. Not sure if the outfit will fit, you can always try it on. So much new inventory
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June 2023 by Lana Kantes
A friend and I have been selling to Plato's for 2 years and have always been treated very well by them, until today. We were rudely told not to do something we had no idea we were not suppose to do in a loud voice the whole store could here. We feel we could have been taken to the side and told this to us quietly. Embarrassing lesson learned!
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June 2023 by Amanda Hostetter
Best platoes we have ever been to. Lots of name brand stuff ..kits of new stuff with tags still in n great prices
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May 2023 by MJ Brooks
Extremely busy but all the girls were very polite and concise with each customer. This was my first experience taking clothes in. The payout was much more than I expected; I just wish I had known how long of a process it would be. I ended up sitting in my car for over 2 hours after being told it'd be no more than 1 hour and they would text me.
