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November 2024 by Casey Seifrit
The better towing company in town
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October 2024 by Beth Groznik
Please do not use this company whatever you do. I had the displeasure of working with them yesterday. They are EXTREMELY shady. They only accept cash …..
I’m not sure which college student has hundreds of dollars in cash let alone at hand but I’m going to guess not many.
Also when they tow a car, they do not notify you with the intent to just rack up more days of them getting paid cash.
My son’s car was towed from a spot that he paid $900 for. His car broke down so he took my car back to school he parked at 1:30- the car was towed by 2:00 from the spot that he paid $900 for.
I am not in Morgantown and I do not deal with college students on a regular basis. I am sure that it is really hard to put up with, but taking advantage to the degree of hundreds of dollars is beyond acceptable.
Only accepting cash is not only unacceptable, but beyond shady
Do yourself a favor if you happen to be in the unfortunate situation of needing a tow - do your research and DO NOT use this shady company.
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October 2024 by Sham Rolston
This business preys on motorists. They will steal your legally parked car and hold it hostage in exchange for cash. They do not deal in any form of payment but cash.
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October 2024 by Ananda Svarupa Das
This is a predatory criminal towing company. They tow cars where signs are not even posted and then extort massive fees. Place needs to investigated by the authorities.
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October 2024 by HolyMelon
Vultures don't know how to look at a parking sticker, need to be sued!
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October 2024 by Richard Liebal
Criminals, 327.70 for a 2 mile tow while at WV home game. Looking for out of state plates. F U Dougs.
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September 2024 by Noah Gillispie
Towed my car and lied about the amount of days so they could charge me more
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September 2024 by Leela A.
If you have a student that needs car  repair work done , I am going to recommend Doug’s towing and car shop. The owners are absolutely amazing and so empathetic. They truly care about the students but get such a bad rep because they tow cars. We have to keep in mind that they have a job to do as well and contract with Canvas Apartments. I feel so comfortable knowing that this man took the time out to talk to my son and give him good advice about car maintenance. He told my son if he needs anything done as far as car work to come see him personally and recommend other students, and he will give them a good deal. They do have some bad reviews on their website regarding their customer service and towing issues but everyone’s situation is different. You got to show respect in order to get respect back even when stressful event is occurring. I personally met the owners today and was very appreciative that they looked out for my son.
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September 2024 by Ashton Miller
Unlawfully tows cars and on top of that is known to damage them in the process. Flat Tires and scrapes are most common, that’s not even mentioning they are overpriced. Don’t do business with them. Most of the reviews are positive towards “Doug” but from what I understand he doesn’t own it anymore.
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August 2024 by Vanessa Gonzalez
They lied and told me they were affiliated with AAA. Rushed me to clean my car out (after a very scary accident) and left me on the side of the road (in front of their building) at 130 in the morning by myself. Terrible customer service. And they will lie to get their way.
It is West Virginia, I know they do things differently there.
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August 2024 by Ashley Masingo
My Bronco broke down on the interstate, my insurance sent Doug’s towing. Our driver was so nice and went above and beyond to make sure we got where we needed to go safely
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July 2024 by Brenda Parsons
Answers phone quickly. Great customer service. Employees are amazing. Went way above and beyond to help me out.
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July 2024 by Joanna Vaughn
Like many of the other reviewers we had a horrible experience with this company. This is a predatory towing company that should not be in business. Please if you need a vehicle towed do not give them your hard earned money because they have stolen from so many people and taken advantage of difficult situations.
They stalk parking lots looking for people to tow and then charge exorbitant fees. If you do get towed by them, check West Virginia state law. I printed the towing laws and took them in and asked for a refund. They had to refund part of what we paid because we were charged ILLEGALLY. The conflated the wrecker charges and charged us storage fees that weren't legal. Then the manager gave me grief for turning them into the Attorney General.
They are rude and unprofessional and take advantage of people. Just page down through the reviews and it is obvious what kind of business this place is. Please patron another company, one that actually works ethically for their paycheck instead of stealing other peoples hard earned money.
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June 2024 by JD Lass
Worst group of people ever. Big fat guy towed my car then laughed like it was entertainment. Went to the main office and the human trash working up front used a homophonic phrase and demanded cash or I would never get my car out. This is extortion at its finest.
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May 2024 by Jason Brown
My apartment complex recently switched towing companies, but I had no idea until my girlfriend's car disappeared one night. We found out it was towed by Doug's Towing. We figured they could at least give a warning, first! We get to the office to pay off a scammer-sized bill for TWO BUSINESS DAYS (towed on Saturday, our best shot was Tuesday), we ask a lot of educational questions, but most of the answers were shrugs, nitpicks on details, and "Not my business." I bring up that my roommate was recently towed, I'm asked a few questions, but they avoided accountability on that (my roommate told them to keep it, not paying $700). I also learned to pay close attention to the environment, for they have a sign not in line-of-sight that DON'T accept credit card, CASH ONLY! While I went to get cash from a nearby ATM (local hot dog place close by), I would find out the front desk lady got more condescending towards my girlfriend about her "life choices" and that she "can do better" than me. Lady, stay in your lane instead of giving life and relationship advice. If you're gonna judge someone by their appearance, then go ahead and be trailer trash!
They showed indifference, greed, and overall trashy personalities. As my roommate and my girlfriend said, they illegally take cars and hold them for ransom and refuse to give any warning before doing so! I'll never trust those leeches (girlfriend's words) for any services.
