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June 2024 by Harold
I have filed 2 complaints about a broken pole in my yard and they came and looked at it and said it was going to fall and it’s dangerous and a crew was on there way with a new pole and it would be fixed TODAY well that hasn’t happened!! It’s dangerous to myself and my family. I have to keep my family inside because it’s so dangerous.. shame on you for making my family a hostage in our own home.
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March 2024 by Clinton Walka
Customer service was great however I just spent $16,000 on college and nobody will install internet on my street
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October 2023 by Ronnie Gainer
There great,fast good quality internet.And their customer service is great,they always treat me with respect.
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September 2023 by Jessica Grace
The site is easy to use.
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March 2023 by Mary Ellen Bragg
We had the pleasure of having Mike Hatfield come to our home today to restore our internet and phone service. He is one of the most polite, thorough and knowledgeable service professionals we have ever had help us! He did not leave our home until every device was up and running properly. We appreciate that! Little things like that are big things to us! Thank you, Mike, for your excellent service!
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March 2023 by Denise Mosley
I went to pay them in Weston and they are not open and I was told they only have one pet working in the office I wish we could get new se else where
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March 2023 by Randall Greynolds
Called to get a new remote for my mom the call was quick and painless got the remote in couple days originally they said 2 weeks
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March 2023 by nathanfish1998
Man, I sure do love monopolies that charge $160 in low income areas for some of the slowest internet I've ever heard of. Meanwhile I get gigabit internet for half that in my area. I'm just here on behalf of a friend to thank you personally.
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March 2022 by Natasha Freeman
Love it
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March 2022 by Mark Bennett
The operator staff was great and the installer was pleasant and efficient.
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March 2022 by Destiny Burton
For as expensive as Shentel is, on top of having data caps, you would expect the service to be what they advertise it to be. I understand they say "up to" 50 Mbps for their lowest internet package but more often than not you're getting half that download speed or less. The download times for large files are on par with dial up speeds majority of the time it seems and lately hasn't been conducive for much anything. We have had problems with the internet going out multiple times a day for years, slow internet when it does work, we pay an arm and a leg for the only provider available here, and there is no way the bandwidth is so congested so frequently that download speeds are between 10-20 Mbps (even pre-COVID). If you have the option for another provider go with them, they can't be any worse than Shentel.
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March 2022 by Jack Waggoner
WORST SERVICE EVER WILL NOT USE AGAIN
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March 2021 by Dale Hapeman
I have not had the problems with connection or customer service others have. AND you have to love the 50 MB service during covid (I pay for 10). I noticed it a month before the ads for it came on TV.
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March 2021 by Dylan Lovett
Internet provided by Shentel is unreliable and inconsistent. We pay for 50mbps and normally get around 6. They won’t fix your connection unless you hound them day after day, even then it’ll only be fixed for a week or so. It’s a shame they are the only real option in my area. Avoid if possible
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March 2021 by David Montoya
With all of their reviews being 1star should tell you something ?
