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July 2024 by RK Starkey
Overpriced and no service. Not the Penny's of old. One checkout open. Probably the last time I will shop here
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July 2024 by Jeff Lebowski
Nice sale on St John's bay t shirts in big and tall. They could have had more registers open but the wait wasn't terrible
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June 2024 by Jen Nielsen
I've always liked JCPENNEY. I actually worked at a JCP in Northern Arizona in 1984. I liked the quality, selection, and affordability. Today, I still like Penney's, yet just like everything else, it's hardly affordable now. Unless you shop the sales and clearance shelves, which can be pretty good. Groovy-ish :)
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June 2024 by James Buckey
I recently had an appalling experience at the JCPenney in Grand Central Mall. As my family was browsing, a store associate rudely told my son to get off the display beds, emphasizing that "we sell those." This abrasive approach to customer service is unacceptable. If JCPenney is struggling with sales, this kind of treatment is a clear reason why. Today, JCPenney, you're certainly not selling anything to us. Yes, this was in fact mattress funds.
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May 2024 by Denise Burgett
It's so hard to find a good selection of shrugs but I was really surprised to see the huge selection here! Def the place to go for those!
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May 2024 by Zaiden and Aedyn Slurp
Terrible customer service! Any time I needed assistance there wasn't an employee for miles! I end up shopping longer than I expected, searching for things bc I get no help. Then bc I've bee. There more than 15 min, the employees start crawling right out of the woodworking so to speak, and begin peeking around clothing racks at me and whispering to Co workers. They clearly peg everyone to be potential shoplifters, and even put hands on me and attempted to rip my purse from my shoulder the last time I left there. ZERO STARS
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February 2024 by Kaitlyn Murphy
Always like shopping here, but didn't have the best experience recently. We were approached by a gentlemen named Alex, I think, about applying for a JC Penney credit card. We declined initially. He was quite pushy about it, and touted that he'd check for an account for both my husband and myself. My husband has a card already, and apparently can't say no, so he agreed. "Alex" then came back and insisted I check for an account and I said sure because he said that we could use a deal of 35% off coupon on my husband's card. So, he has me enter my ssn to check for an account, which of course I don't have, and he tells me to update an account, address, email, the like, and confirm some information. Then it looks like I am going through the ending steps of a credit application. I asked about the credit check and he waves it off and basically says no big deal. It's not a big issue, I have good credit, but he wasn't totally truthful about the process. Either way, I get the 35% off coupon, and I am assured by Alex that I can use the coupon with my husband's card, and that if I don't use my card, the account will close in 30 days? Didn't make sense. We get to the register and try to pay, and I indicate that I would like to use the 35% off coupon with my husband's card, and the cashier let's me know that I cannot use it that way. We have a conversation about what I was told, and he apologizes after speaking with the manager on duty. He apologized again and said that it makes them look bad. All the other staff was nice, and it didn't make them look bad, just the guy that was dishonest to get more credit applications. So, don't let him be pushy, or ask for someone else if you are interested for real in applying for a credit card and Alex approaches you.
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January 2024 by C P
Really surprised that this place is still open. Once upon a time this was one of the only places to get nice clothes and jeans but now everyone has the same selection. They are way overpriced and they know it.
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January 2024 by Christopher Proffitt
Really surprised that this place is still open. Once upon a time this was one of the only places to get nice clothes and jeans but now everyone has the same selection. They are way overpriced and they know it.
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January 2024 by Jason Powell
Not very much help but, got what I needed.
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December 2023 by joyce Johnson
Not much to shp from
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December 2023 by Pam Fisher
I placed my order (and paid for it) on-line and had it shipped to the store.....so when I got to JCPennys my order was ready and waiting. This was an amazing help to me! Thank you...
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November 2023 by John Boyd
Slow checkout, need to hire for the holidays
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November 2023 by Valerie Anderson
Great store! Always lots of clothing options and great deals. I absolutely love the beauty/make up section. They have wonderful products and STAFF are AMAZING!!!
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November 2023 by Raddad
Going out of business