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February 2024 by James Green
I have been coming to this Uhaul for years and have never had an issue until this order, I was charged a cleaning fee when the truck was returned clean along with being charged a second day when the truck was return same day but was 30 mins after hours, your mobile turn in is absolute junk as it will not always function when it gets to the license and photo section of the turn in and will cause me to restart, and I have mentioned this inside several times before and was never charged for a second day but this time I was, no one is attempting to resolve the issue thus costing me an extra $106 for the truck when you guys dont even service the trucks as you should because I never really complain but the steering wheel was like driving a damn go gart
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January 2024 by Happiness Happiness
Made payment by phone and the transaction went through but the attendant gave an incorrect date of payment on there end of there reports prayers that the attendant start checking there invoice and making sure that all I and T' S are crossed
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November 2023 by Aleah Mellin
We rented two units at this uhaul storage facility to hold all of our stuff while we made plans to buy our new home.. only to open our boxes 6 months later to find german cockroaches. Now they’re in our brand new home. I do not recommend this facility because they do not keep it pest clean like they’re supposed too. We’ve NEVER had pest issues until now. We just had to pay $280+ for a professional exterminator. On top of that, we had issues since day one because their website say they had a 20x20 unit available, only to get there and be told that they do not have a 20x20, but they had 2 10x10’s. They tried charging us double for both units until i had to call higher ups to get the situation handled. It’s been nothing but a nightmare dealing with this storage unit.
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May 2023 by Rebecca Hill
Great place good rates and deals good employees
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September 2021 by Julie B.
Came to this particular business through a recommendation. Let me say first of all that the security measures taken seem to be great. Also the grounds inside and out are very clean. I have dealt with Patrick on two separate visits for different reasons and both times he has been a pleasure. He is very outgoing and extremely helpful. He helped with a truck rental that was kind of last minute and then he gave me a discount because I have a unit with them. I highly recommend this facility and ask for Patrick!
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August 2021 by Jaun Van der
The overall experience I had with U-Haul on my last truck and storage rental, has essentially made it that I likely won't be doing anymore business with U-Haul, especially since I was charged for an unsafe truck, well I'm sorry they discounted me $14, for a truck with ZERO RIGHT SIDE VISION, and I only used 1 week of storage and they billed me $140, not to mention I used to store for just $90 for same unit, and they refused to honor that price. When I stored for over 2 years in Johnson City, TN. I even brought in pictures, showing. The rate at my previous U-Haul facility. They still refused. So thanks to this facility U-Haul will no longer be receiving any of my business and over the years I have spent over 6k with U-Haul, and U-Haul will no longer receive a penny I'll just spend the extra money with Penske or most likely Budget, since budget is about the same cost as you guys. But I am HIGHLY disappointed with U-Haul and my entire experience. Not to mention I showed up to pick up a truck that was supposed to be ready at 6am, it wasn't I then spent 45 mins with a 5 year old with me to get the truck, because he was looking forward to riding in the truck in his car seat. Well that did not happen, I spent nearly 2 1/2 hours till almost 8;30am trying to get the truck, only to finally figure out there was NO TRUCK FOR ME, the keys wasn't even available for me. And I wasn't able to get a truck till 9:30/9:45, AND THEN THE TRUCK has ZERO RIGHT SIDE VISION, which I found out AT NIGHT, yay, and they refused to get it fixed, I mean they gave me $14 off my rental for a DEFECTIVE TRUCK. DON'T USE U-HAUL AND ESPECIALLY DON'T USE THIS LOCATION, THEY ARE THE WORST PEOPLE I HAVE EVER DEALT WITH INSIDE OF UHAUL.
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July 2021 by Tonia McCarty
Double charged my account and took days to get a refund then didnt offer any discount or much apology just an I assure you it taken care of now. Also employees were not appropriate upon initial transaction. I'd refer Budget before U-Hall.
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June 2021 by Kari Kelley
They never answer the phones and the guy who helped me acted as if it was inconvenient both phone and person.... This move will be the last time I use this company.... ???
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June 2021 by bethanna hutson
Dropped off at mccorkle ave location patrick took great care of us! Very professional and extremely friendly!
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March 2021 by Rick Mullins
Friendly service and nice prices! The best place to refill propane tanks.
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February 2021 by Tyler LeMaster
Great staff, great service, great price.
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November 2020 by Cass C
The place is new and clean (reason for one star) I rented a storage unit for 6 months and... just don’t. Save yourself and don’t.
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July 2020 by Rychelle Moses
They had wonderful customer service and were willing to work with us on super short notice. Red was super helpful, very knowledgeable and was overall a wonderful person to work with!
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January 2020 by Snadvan Derp
An employee actively tried pressuring a younger more vulnerable customer into upgrading their package when it was unnecessary, simply just to get more money. Very awful tactic to prey on individuals. Not to mention 3 of the employees stood around talking before finally assisting us.
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November 2019 by lisa johnson
Very great location and have a new storage facility. Very friendly and respectful. I did however have a problem finding a moving company in the area after searching Mountain State Movers online a few months ago my move went great!!!!!! Thank you both Uhaul of St Albans and Mountain State Movers!!!!!!
