Moses Lexus in Saint Albans, WV, offers a high-quality car buying and service experience. The dealership features a great selection of prestigious vehicles, including L/Certified Lexus models that are carefully chosen and built with advanced design, technology, and performance. Customers appreciate the welcoming and helpful staff, with sales associates like Megan Brown providing knowledgeable and friendly service. The sales team is praised for transparency, honesty, and working quickly to resolve any issues, often exceeding customer expectations. Service visits are generally positive, with staff like Greg C. and John B. delivering efficient and personable care, including detailed vehicle inspections and clear communication. Although wait times can be longer sometimes due to staffing shortages, customers are kept informed and leave satisfied. The dealership emphasizes luxury customer service and recently introduced exciting changes to elevate the overall experience, along with special offers and exclusive gifts. Overall, Moses Lexus is known for outstanding service, honesty, and a commitment to customer satisfaction.
I removed my negative review because the customer service i received from service director Mike was absolutely phenomenal. With that being said i will continue to service my vehicles at Moses because Mike proved to me that when they make a mistake they will make it right.
August 2025
I have a very good experience with Lexus. They are very welcoming and helpful. Punctual and was done as described and discussed.
August 2025
As always this service was a good experience. Wait time was a bit longer but we were informed that was due to shortage of staff. We left service department very satisfied.
