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September 2023 by James Belcher
If you all had just answered your phone after the 3 times we tried to call you I wouldn't review bomb, but instead I had to come out there, wait in line, be seated, then be told I couldn't be helped.Real awesome.
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November 2022 by John Rogers
My paycheck is a truist account.. my wife and daughter are on a truist account but you charge 8$ to cash my check because I'm not on the account. Horrible way to do business and I can't wait till you fail.
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September 2022 by Anthony Elkins
They never have any change for the business I manage.
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August 2022 by Donald Walters
Wonderful
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March 2022 by Joy Mitchell
Went through the drive through today and was told by a long dark haired girl that the reason she didn’t put my aunt’s cash in an envelope was that they were running short on them and wouldn’t be getting any more because of Biden and the truckers !!! First of all I didn’t expect to hear a Trumpie-like remark and I wasn’t happy that my aunt and I were subjected to this unprofessional behavior. My aunt, who has banked there for many years was flabbergasted, “well, I never!!!”. I reported this to the branch manager, I can only hope he addresses this incident and perhaps does a customer service training class with his tellers.
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August 2021 by Lewis Jarrell
Very efficient but charged 8 dollars and something to cash a check from my employer that was issued through them.
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August 2021 by Robert Clark
Very efficient but charged 8 dollars and something to cash a check from my employer that was issued through them.
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February 2021 by Hunter Rogers
If you ever need a new bank account and you owe banks go to BB&T. I owe like 3 banks from were I was younger and every other bank won’t let me open a account because I owe money to other banks but I went to BB&T and I didn’t have a problem.
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October 2020 by Jay
Terrible service. I'm done with BB&T. Do anything, but BB&T.
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May 2020 by little bear cub
Terrible service. I'm done with BB&T. Do anything, but BB&T.
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July 2019 by Norman Maret
Slowest Drive Through service ever!
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December 2018 by GAIL HUFFMAN
Was planning to open account. After waiting 45 mins I decided not to, due to poor service . I was told by four people , who were your customers, not to bank there. There were two elderly people with disabilities standing in line with me. I waited in line 20 min( after 45 min wait) to get a money order. Which I was told I have to have an account to get it. I hope the elderly people got thru the line faster than I did. Over half of the population is elderly. The company needs to accommodate them. Being in management myself, I recommend an over all view to your customer service. Make an action plan to solve this matter.
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November 2018 by Sean Rose
Just an awful company with outdated and horrible apps.
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July 2017 by dark art
Clean, nice tellers, but business wise, I personally do not care for them.
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March 2017 by Chrysty Wilder
The drive through has a lot of lanes which makes it seem quicker getting through the line. Been banking here for a long time.
