-
September 2023 by Douglas M
Absolutely the least professional facility in West Virginia. I got there 2 hours before closing and they told me to drive home after wasting $50 in gas driving there. They tell me to come in the next day, 3 hours after they opened and they claim they’re on lunch? Do you only have one employee at this entire establishment? Trash, I will literally never come here for a drug test again. I would rather turn down a job next time than come to this place.
-
January 2023 by Richard Beckers
Very quick. And i didn't even feel the needle when they were drawing blood.
-
October 2022 by Kimberly Graley
This place is a joke. I walked in and sat there waiting for someone to come to the front desk to answer some questions. No one every came. Then tried to call and ask questions. Couldn't get thru. You could here them in the back talking. I guess they get paid to sit there and talk to each other. They can't say they didn't know I was there cause the buzzer on the door buzzed as I walked in and out. I suggest you get new staff if you wanna stay in business.
-
July 2022 by Karen Bragg
Quick and friendly staff. Clean waiting area.
-
March 2022 by Nathan b
Forced to go to Quest by my insurance (who is supposed to pay 100% of lab costs). Also have Medicare. Each and every time I go to Quest in So. Charleston, I give them BOTH Medicare and Insurance cards to scan. Got a surprise bill for over $3000 from Quest. After having Quest refuse to give me details, I had my insurance investigate. Quest did NOT bill Medicare as they have done before many times. Yet, they wanted to commit medical FRAUD and EXTORTION and try to stiff me for over $3000. Be very weary of this lab and their lack of business ethics.
-
September 2021 by Rick Jj
Forced to go to Quest by my insurance (who is supposed to pay 100% of lab costs). Also have Medicare. Each and every time I go to Quest in So. Charleston, I give them BOTH Medicare and Insurance cards to scan. Got a surprise bill for over $3000 from Quest. After having Quest refuse to give me details, I had my insurance investigate. Quest did NOT bill Medicare as they have done before many times. Yet, they wanted to commit medical FRAUD and EXTORTION and try to stiff me for over $3000. Be very weary of this lab and their lack of business ethics.
-
November 2020 by Andrew Baumann
Courtesy and efficient experience. We were in and out before our appointment actually started. It truly exceeded my expectations.
-
September 2020 by Grace Oti
I had a test done there and I was told my insurance covered it but they keep sending me a bill and I have no idea what to do.
-
February 2020 by Hollie Maynard
They’ve had me in and out in less than 10 minutes every time I’ve went. They are very helpful and if they couldn't answer a question for me they gave me a number to call to get an answer.
-
February 2020 by Bj Jackson
Can't get anyone on the phone to set up appointment or get pricing. Useless to have a receptionist that can't answer the phone.
-
November 2019 by Abbie Kincaid
It was so easy to get my gluten test done here. Just paid for the test, printed off the confirmation, and was done before my husband had parked the car!
-
September 2019 by Bill K
I called 3 times in a row only to listen to a useless recording.
-
September 2019 by Maria Schaefer
For pete sakes answer the phone!
-
August 2018 by Nick Cline
Only place that can get blood out of me the first attempt.
-
September 2017 by Alysa Eikost
Evidently no one knows how to answer the phone there I've called multiple times to get my results even left a message and no one ever called me back so after about a week and a half I called again finally got ahold of someone to get my results they give me a number to call and then that wasn't the right number so they had me call another number and no one can find my drug test results not only have they been a pin in my a** but they also have TERRIBLE customer service !!
