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March 2024 by Carol Lynn
What great service this place offers; friendly, knowledgeable, and efficient!
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January 2023 by P Marino
The mail carrier never delivers packages to our home, but leaves them a long block away and even on wet ground. This is the laziest carrier ever.
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September 2022 by Stefany Berni Gomez
The WORST USPS location EVER! They return packages the same day that they get them for no reason and don't even wait for the receiver to pick them up. Whoever works there clearly hates their job and people! If I could give -1000 stars I would.
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August 2022 by Lee DiFante
It's nicer than most other post offices I've been to, that's just not really saying much. Staff is a little terrifying but helpful and pretty gosh darn fast. They do always deliver my mail promptly and on time, though; totally on par location for USPS but an absolute dream versus dealing with UPS or god forbid FedEx.
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April 2022 by Thomas
Imma keep this short and sweet. Love a few of the employees there. But I constantly am told my box is the wrong size even though my receipt showed the same size. Then to quickly fix it and “upgrade” is 25 dollars. For a box. Of the same size I was holding. Absolutely trifling to go there.
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March 2022 by Thomas Mcculloch
Imma keep this short and sweet. Love a few of the employees there. But I constantly am told my box is the wrong size even though my receipt showed the same size. Then to quickly fix it and “upgrade” is 25 dollars. For a box. Of the same size I was holding. Absolutely trifling to go there.
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March 2021 by Josh Griffin
Needed to pick up a very important package today. I Work far away and drove to this (my local) post office quickly to make it by 5 PM. I had the package notice in my hand inside the office at 4:58. (I checked) Door was already locked and when I knocked I was met by silence, though I could hear them back there. Businesses run on efficiency, stay open till 5. Those 2 minutes you gained couldn't amount to much but it did hurt a customer.
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August 2020 by Kelly Doyle
I have yet to receive a package on time. They mark the packages as “delivered” when it gets to the facility. This means it can take several days before it either ends up at my address or I get a slip stating they missed my delivery and I have to pick it up at the post office. It’s honestly the worst post office experience I’ve ever had.
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April 2020 by Paula Marrone-Reese
Our mail carrier is Kevin and he goes out of the way living up to the popular belief "Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds". Both our courier, Kevin, and those working at the Shepherdstown Post Office, Jason and Staff, go above and beyond to work out any issue whether for our personal home delivery or for the charity non-profit where I'm employed. It's great if you can get your work done without problems but most of the time problems happen. That's when you see whose there to help and the staff at this post office work diligently to work though obstacles. At brief times I may have been a frustrated customer but the end result is always worked out! Thank you Shepherdstown Post Office! Our family and business appreciates all of you!
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January 2020 by Bill Ratledge
5-star operation! I’ve lived in multiple countries and states across the U.S.; worked with dozens of post offices. I’ve never seen a post office where everyone pulls together to serve customers as well as Shepherdstown, WV. Jason’s team always has a smile and is willing to find answers. When another post office refused the request for a burial flag for my World War II honorably discharged grandfather, Jason helped resolve the issue; told me where I needed to go and who to ask for. When my bride ordered Christmas gifts a day late and they were stacked up in the mailroom with no chance of delivery until 26 December, Jason called to let us know his team could not possibly deliver the packages on the 24th, but he would be in the office so we could pick them up in time for a better Christmas! Never, in my life has a Post Master done this. I love Shepherdstown and the Post Office is one of many bright spots to make your day!
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January 2020 by Traci and Rich Wilusz
The people at the actual post office are very nice and friendly. Jason is very helpful as well. The mail carrier, however, and I’m not sure if there are multiple, is terrible. I lost count of how many issues we’ve had with mail being misdelivered or not delivered at all. Some packages have been scanned as being delivered at 4AM when mail doesn’t even come until around 12 or 1. It’s ridiculous. I almost hate stuff even coming here because there’s about an 80% chance there will be an issue. He’s also someone I would never trust. I forgot to have a package out for pickup and he LIED and checked it as having picked it up. Heaven forbid someone actually steals a package because thanks to him, no one will actually know what happened, since it was “delivered” at 4AM and all. Too bad he can’t be fired because that’s what he deserves. There should not be a mail carrier this bad.
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June 2019 by Susan Chadwick
****update*****went inside on Monday morning and they explained what happened and said in the future they definitely will drop packages off on the porch. So thankful I went in and talked to Jason. He was super helpful and even called me back later with an answer to my question. One conversation changed my entire point of view. Once again super glad we moved to Shepherdstown.....******
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January 2019 by Sign Shop
Small but good. This is another Shepherdstown monument.
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July 2018 by Traci W
The people at the actual post office are very nice and friendly. The mail carrier, however, and I'm not sure if there are multiple, is terrible. I lost count of how many issues we've had with mail being misdelivered or not delivered at all. Some packages have been scanned as being delivered at like 9AM when mail doesn't even come until around 12 or 1. It's ridiculous. I almost hate stuff even coming here because there's about an 80% chance there will be an issue.
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January 2018 by PJ Frickey
My mail is often delivered to my neighbors and vice versa but I never seem to get the mail that is mis-delivered even though I give the neighbors their mail. Yesterday mail carrier (Tracy) nearly hot me as I was exiting my driveway. She was coming around a blind curve in the middle of the road. I had to hit my brakes to avoid hitting her. Fortunately I was alert. When I rolled my window down I said, "You really need to slow down." Defiant she said, "I was ONLY going 20." Well that was too fast for this road, and a blind curve at that! I have observed her driving fast in the past.
