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August 2024 by shirley lynch
This place is top notch! Always very professional and they stand behind their products. Van James is the best and so is his staff.
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August 2024 by Alexandra DeGraff
I have nothing but good things to say about Factory Tire. They are my go to for all of my routine maintenance and any problems I have with my car. The staff is so helpful and always friendly. They also went just absolutely above and beyond when I reached out about a flat. They sent someone over within the hour to fill the tire, and then brought it back to the shop for patching. Seriously one of the best businesses around. 10/10 recommend!!!
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August 2024 by Andrew Robinson
They take care of all of my vehicles. Always the best!!
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August 2024 by Gabe Paxton
Factory Tire has been taking care of my family for years. Always professional, Van and the staff are the most accommodating , friendly people you’ll ever work with. Give them a call.
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August 2024 by David Kirby
The best place for tires hands down. They always go above and beyond to help no matter what. Can’t beat the prices and definitely can’t be the service!!! No need to shop around, Factory Tire can’t be beat. Upfront pricing, no hidden fees like other places. Can’t express how good they are!!!
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August 2024 by DALE MILLS
Always fast and friendly service.
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August 2024 by kirt ward
The guy that does the front end alignment needs an attitude adjustment,,he cussing my truck the other day because it wouldn't stay in neutral,, had to say a few words to him and tell him how you keep the Honda Ridgeline in neutral,,it has the push button control,, any movement what so ever will automatically go back to Park
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August 2024 by MILLK
Good service, however the ladies up front are rude & lacking customer service skills. They are not personable or attentive to your vehicle needs. This puts a bad “face” to the name. If you want return customers, I’d suggest hiring people who actually like their job & exceed at it cause these women are NOT it.
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July 2024 by Lisa Circle, MSW, GRI REALTOR
Love this place and these people!
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June 2024 by Kristy Bostic
They do good work. But no one likes to be talked down to it is ridiculous that a female will talk down to another one but the blonde in the front is very rude.
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June 2024 by Kaitlyn Lucas
This is not the place to go if you want something done. My boyfriend has been many times to get an alignment done and everytime we have been there was always an issue with something other and lead to us not being able to do it. We took the truck to kings tire in Covington Va and got what was needed done and had zero issues and great service there! So if you’re looking for something to be fixed and done right this place is not the place to go! Horrible experience!
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May 2024 by Christopher Bennett
Outstanding people with professional performance.
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April 2024 by Kathleen Olivera
Did not have any tires that fit my car in stock, but were able to get them ordered for delivery the next day.
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February 2024 by Beth Anne
What wonderful staff with quick and efficient service. I was in and out in an hour, including tire and brake analysis and replacement of all tires. Very reasonable pricing -highly recommend.
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November 2023 by Alex Herndon
Been taking my vehicles here for years. Expect a wait if you walk in and need something serviced, that comes with good service and reliable work. Prices are decent for the area, hard to beat within this part of the state. Make sure you’re there before the doors open if you have a busy day scheduled!
