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“This is the branch that I deal with most of all and I will tell you these ladies are the most hard-working and nicest people I have ever encountered will always come here”
“Have been banking with Chessie since I was 5 years old and opened my first Christmas club account. I even kept my account with them throughout years I wasn’t living in Md. they’ve always been amazing to work with.”
“My grandfather helped start the original iteration of Chessie FCU back in the nineteen forties, I believe, when it was B and O employees credit union.Wow, sure has expanded and merged successfully many times since then.I’ve had numerous loans since I became a member more than 50 years ago, and have never had a customer service issue, and still value my membership.I’ve known various board members, and thank them for their consistent professionalism in managing the institution.I’d recommend Chessie FCU to any and all, and I also brought my kids in as members.”
“Natalie was so professional whenever I had to have help with my mother’s account. Michelle helped me previously & was wonderful!! Michele I knew from Kelco and my family has been members there for over 50 years!These two made my experience a delight after my previous experience at Bedford Rd. branch & was then ready to take our business elsewhere! The Greene Street branch will be my go to for courteous, personal & professional services.”
“A++ and five stars for an excellent experience with SECU and this branch in particular. Ms. Nelson opened an account for me and couldn't have been more proficient, kind, and courteous. While I was there several customers came in and they were each assisted in a caring and customer-first manner. Kudos!”
“Katrina has helped us over and over again. She is a great asset to Potomac FCU. She has a wonderful attitude and when she smiles you can tell she enjoys her job.”
“We have been very happy with WEPCO as a bank. I don't do much in person but use their App and online a lot. We have Debit card that is nice and I guess eventually they will upgrade to Tap to Pay. Knock on wood no issues with fraud stuff.”
“I had to set up a judiciary account for my father. I had no idea what I was doing. From the moment I walked into your downtown Cumberland office, I was treated with respect. I was greeted, and they were busy. And waited until my turn and they told not to worry, their bank manager was in.
From the very meeting with Tasha, she smiled and greeted me, told me not to worry she'd help me understand the account. And she explained everything and they even made sure I ordered checks before I left.
I just wanted you to know I was treated so well...Thank you to the tellers and Tasha....”
“I have never had anything but kindness and professionalism in my seven years of going to BBT. The one review may have some merit, the bank manager could jump in when it becomes so busy ...... he didn’t..ever. All in all a great group of ladies that make BBT bank our ongoing choice .”
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“I recently worked with Brandy Dolly to help secure a vehicle loanThe SUV was actually located at a dealer in Florida.I would like to note the courteous and professional workdone by Brandy to make this happen so smoothly in light of the urgency that we presented to her.She was always quickly available to answer our calls and emails. She also was very knowledgeable regarding loan productofferings. In addition, she communicated efficiently with third parties such as the dealership, etc. to insure the process went smoothly, which it did.I wanted to share these comments because so often in customer service interactions, we encounter folks who are apathetic, lack attention to detail, and are not good listeners. Brandy shined in all these areas.She is an asset to ACT 1st.”