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June 2024 by Austin GROSS
I was originally going to take my car to another auto body shop but remembered how great the customer service was at Scott’s. My drop off experience was amazing and lots of laughs with the women that work the front desk. However, I hadn’t heard back from them so I called them early in the morning and asked when the car would be ready and they said they would check and call me back. They never called back so I called them around 1:00pm, and the daughter of the office manager said they were at lunch and that’s why they didn’t call me back. So they said it possibly wouldn’t be ready until Friday but they would call. Of course, that never happened and then they called at around 3:30pm asking how far I lived from them and I told them I was in another town and would get there in time. So I went the following Monday during my lunch break and when I arrived the door was locked and a sign showing Lunch hours but it was 12:03 and I knocked and this guy answered the door and was quite rude and then the young lady was extremely rude but said she would help me but kept shaking her head and the guy said something smart and the girl agreed with him. I have never been treated like that before and will definitely go to the other shop in the area where they are very friendly. I may even notify my insurance company of their customer service and just maybe they will remove them as one of their preferred vendors
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May 2024 by jim wallace
Great service, truck like new. Done when scheduled, good comms. Convenient and smart that they can check in Enterpise rentals at their location as well.
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April 2024 by Kim Biddle
I won’t take my cars any place else! The work they do is second to none!! The staff are helpful and friendly! Such a blessing have an auto body shop so trust worthy!
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November 2023 by Annie Hoefler
Love Scott's! They do such great work. Very trustworthy
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October 2023 by The Electron Master
I'll give Scott's 5 stars, and this is based purely on the fact that they have been able to stay in business. They had my car for 2 months, we're talking Manhattan project time frame here, and they still produced super-sub-par results. (Photo proof attached). I'll add that they give little effort in procuring parts, they'll tell you the parts are on back order. (after the adjusters report I found every last part from an authorized dealer, and could have the parts inside of a week, the job should have been completed in 3 weeks). The rear door was the last part that they couldn't get, I found it , gave them the information, and by the luck of God they actually ordered it, now, I then checked with the supplier on the shipping. (A Volvo dealer in TN) He said it had arrived last Thursday 8/17, he gave me the the UPS tracking number & I confirmed that it was signed for at 1:00PM on 8/17). Now I call Scott's on 8/22, and they state the door just came in last night, (don't lie it's not good for business, just admit your incompetent.) Finally my car was completed in just under a year. The photos shown are actual, the front passenger door doesn't seal flush with the rear door and there's a gap between the rear and front that is 2mm greater at the top than at the bottom. The rear door even worse, measurements not needed, unless you're blind (this is the actual closed door). This will obviously have to be fixed by an actual body shop, on my dime. 2 months and they couldn't get anything right. I won't even get into the metal grindings, dust and debris in the engine compartment, great for a $50K super-charged engine, again my dime to have it cleaned. I'm sure that Scott's is a perfectly good shop to take your 1970-80's vehicle, but if you drive something nice stay away.
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September 2023 by Kimberly Harmon
Have used them in past as well as this time and have always been very satisfied with their workmanship.
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January 2023 by Daniel Staley
Did a great job , for repairing my car and let me know when the car was ready for pickup thank you very much ?
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July 2022 by Catherine Breeden
Excellent service, fixed everything beautifully!
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June 2022 by Lila Brown
Husband had rude comments and wife was very nice and gave out water, just delivering vehicle.
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March 2022 by Skye Breeden
The lady at the front desk is always rude with me and I don’t like the way they talk to me when I come in. I definitely won’t be ever coming back here again!
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November 2021 by Amanda Shackelford
I had work find their before so after a deer hit me I wanted them to give me an estimate on repairs. So I had an appointment at 1 this afternoon. Went there and the receptionist at the desk was polite. When the next receptionist came in she was rude and nasty toward me definitely not a people person. All I wanted was a quote snd she wouldn’t even do that. So with the terrible customer service and the cocky attitude the lady had I don’t recommend them at all and they lost a customer.
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September 2021 by Brenda MOULTON
No one is wearing a mask!
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August 2021 by Grant Burke
Just got my 2021 Silverado back after a drunk driver pulled out in front of me , these guys at Scott’s literally killed it , amazing job I will always recommend Scott’s to everyone
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March 2021 by Larry Breeden Jr
they did a excellent job of fixing the top of my truck after it was hit by a piece of gas station awing and a excellent job of cleaning and detailing inside and out
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December 2020 by Grady Grady
From the moment we walked into the door, we knew this was going to be an AMAZING experience! Carly treated us like we were her family. She reassured us everything would be taken care of with the utmost diligence. Boy! She was not kidding! Johnny, Bryan, and Cameron truly, truly took great care and extreme detail in fixing our fender. No one can even tell!! That is what makes Scott's a professional business to do business with. But, the courteous, kind, and professional service that makes you feel like family, well, that is what makes Scott's stand above the rest!!
