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July 2024 by Kyle Lowe
Never answers phone
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June 2024 by Kristi Decker
Autumn does a beautiful job with grooming and really cares about what her doggie clients look like. She has been grooming my dog Lola for sometime now and always makes sure she looks her furry best! This is the same day before and after!
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June 2024 by Rosie Singer
Grooming available!
Amazing new products available for pets!
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May 2024 by Peggy ruiz
Bought an expensive beta he lasted about a week called for exchange was not given a receipt
So lost moment and
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May 2024 by kimberly heflin
Couldn't find an available private groomer for my senior pup, so I took a chance on Petco. All I can say is Lexi was so sweet and gentle with my elderly and nervous dog who was well overdue for a groom. She also handled my nerves with kindness! Additional standouts were Hailey and Corey, so super sweet and helpful. Very positive experience!
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April 2024 by Melissa Foster
Beautiful store. You can tell the employees really care about the animals and they take very good care of them. Cages were clean and animals looked so happy!
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March 2024 by Sarah O
Overall an average Petco. They are not always stocked with works and crickets for reptile owners- as an owner of 2 geckos this is rather important- I would recommend calling ahead to make sure they have them. Typically very clean. Customer service is either a hit or miss. Generally overall it works especially for the small town of Charles town.
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February 2024 by Mary Gee
5 stars! Best cat food buying experience ever. Jarred is AMAZING, he is a cat food guru. If your cat needs a change in diet due to age or health issues Jarred will guide you to several options that are both affordable and beneficial for your cat. I am so happy with the food my husband and I purchased for our 13 yo and 1 yo cats. This is the place to go! They will treat you so well. Laura at checkout was awesome. Will come back for sure :)
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February 2024 by Matt Buchwitz
This is, unfortunately, the closest pet store to where we live and it is constantly out of stock of items we regularly buy and originally tried then from this store.If you are out of something, your animal needs and don't want to wait for delivery I recommend driving to Leesburg or Martinsburg.
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February 2024 by Gina Watkins
Jerrod at this location is the BOMB - so incredibly helpful, totally focused on helping the customer - lovely experience! And this store always seems to have the things I want in stock. Highly recommend! ?
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February 2024 by Mel Neef
Needed "itchy dog ear" treatment and find a reasonable selection to choose from.
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February 2024 by Gary Laptosh - WPIDAA
Store was well organized with a well stocked supply of food that I needed for my dog & cats. Also appreciate Petco providing an opportunity for adopting cats from the local Jefferson County Animal Shelter.
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February 2024 by Brittany Elder
I don't have direct proof the groomer injured my dog.I do know my dog was walking out of my house as normal before his regular grooming appointment just last month, and he was completely paralyzed in the back legs when I next saw him after his apt.Because he once had a Lyme flare and because I thought surely no one would drop a dog and not be humane enough to not tell the owner, I wasn't too sure at first his paralysis was due to being injured.I thought he was possibly having a flare up and the timing was a coincidence. I got antibiotics from emergency vet. I called the groomer who assured me he didn't drop my dog. They of course noted in his file about Lyme disease.I've since called the manager and corporate numbers and sent emails starting two weeks ago requesting video footage to be reviewed. At the time of first call, it was well less than 30 days since his visit. I have of course received no answer or reply.As I sit here on the night before my dog is to be put to sleep I am full of regret and sadness. I just want to prevent anyone else from making the same mistakes I did.Be smarter than I was. Don't just trust the groomers word, don't be afraid to be mean, don't think a corporation would actually care. Demand to see proof your pet wasn't injured immediately after their visit.My dog could be paralyzed and severe low quality of life due to another spinal issue. He could have had a perfect visit with an amazing groomer with coincidental sudden paralysis. Or he could have been injured at Petco on his last haircut.I just wish I knew for sure before it was too late. Since I cannot afford neurologist, MRI, surgery, I'll never know. And since I'll never see the video footage, I'll carry the regret and deep guilt.Wondering and knowing that he could have had vet care and surgery paid for if the injury did occur at Petco and they told me.
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January 2024 by Megan Noonan
Jared was amazing with helping my husband and daughter get the essentials for her fish tank! I had a lengthy conversation with him, expressing my appreciation for his customer service! I can tell he truly loves his job! So if you need anything fish related, ask for Jared!
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January 2024 by munier darham
I've been going to Petco for basic grooming. They said my dog claws at the cage, and so I will have to pay for the VIP service. I offered to stay at the store so the cage would not be necessary, but they would not accept that solution. They refused to honor my appointment, and said I am not welcome back unless I'm willing to pay for the VIP service. The VIP is more expensive and comes with no additional services. This is a price gouge and I expect better from Petco.
