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October 2023 by Mac Goddard
The nail tech I had did an amazing job, I felt like I was on cloud 9 the whole time. I love coming to this place.Services: Foot massages
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October 2023 by Rebecca Wellborn
Loved being the first customer of the day. Great pedicure and fun to watch the staff shower an employee with Birthday love. I’ll def be back.Services: Foot massages
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September 2023 by Whitte Richards
I don’t think I’ll be coming back here after years of only going here. Since the remodel I haven’t had many great experiences. Last time I left feedback through their text messaging system about how the nail tech burned and cut my fingers and toes and was generally messy. I didn’t hear anything back but I went back today to change them. I got the same tech. He completely talked me out of what I wanted, which was fine as I agreed to everything. He left acrylic and glue all over my hands, glued my finger to the towel. I didn’t think too much of it because it didn’t hurt, but a few hours later I have a hole in my pinky. The nails are pretty but the shaping is inconsistent, crooked and just plain awful in places. One of the nails isn’t even attached to the tip. He also soaked the drill heads in the bowl with the acetone with my fingers in it, which I thought was gross, and dropped a brush on the floor and picked it up and started using it again. He was incredibly nice and seemed knowledgeable but it just seems my experience here has gone down hill since the remodel. I’m not asking for a refund because I know I won’t get one and I’m really not interested in letting anyone fix it because I don’t want any more cuts or burns. I just think the owner needs to review some hygiene basics with staff.Services: Acrylic nails
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September 2023 by Gigi B.
I finally found a nail salon with great customer service and dedicated technicians. Immediately when walking in you will feel like you’ve entered a luxury nail spa. I was welcomed with a cheerful greeting and helped right away. Yan did a phenomenal job on my pedicure, she never seemed rushed and gave me the best leg/foot massage I’ve ever had. She offered me something to drink as well, so kind and thoughtful. I highly recommend the Platinum pedicure. I also had a full dip set and it looks beautiful. Not thick and lumpy like I’ve experienced elsewhere. The salon is beyond clean and sanitary, using plastic liners in the foot bath is an extra that most salons don’t do. I have nothing but praise for Natalie’s Nails and the staff.Services: Foot massages
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September 2023 by Jene Dupuis
Ken did an amazing job with both my pedicure and my manicure. Gave me so many options and made sure I was content every step of the way. I am a chronic nail biter so my fingers were not pretty when I came in and I am in my feet a lot for my job so they get no love, but he managed to spruce them all up beautifully. Highly recommend this salon and Ken!
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August 2023 by Robin Posey-Blue
Absolutely the best! It was very relaxing and my manicure and pedicure were perfect. They are kind and wonderful. I highly recommend Natalie’sNails!Services: Foot massages
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August 2023 by Meg Bee
I’m new to the area & found this place based on their reviews! I called & got in same day & my nail tech did amazing! My nails were rough when I came & she made me feel so much better by the time I left! She was quick but thorough which I appreciate!! I will definitely be back.Services: Nail art
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July 2023 by Kerri Lane
Ehhh, for a $100 pedicure I was not impressed. The customer next to me was there when I arrived and was getting one heck of a leg massage and I thought wow this is going to be amazing. My nail tech got all the way to painting my toes and never got the leg rub till the end, i got a much shorter smaller massage compared to the lady next to me and she finished about the same time as me. And she was there when I arrived. Definitely nowhere near what the lady next to me got. Now if I had the young lady next to me doing my pedi I would have been singing from the hills.I think they just to make sure the same quality and same steps, amount of time, etc in every pedicure.
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July 2023 by Tracey Smith
I came in this afternoon for a pedicure, with a Friend for the first time, and was not disappointed! Oftentimes when I go to a Nail salon I feel uncomfortable and It feels more like an assembly line rather than somewhere to come and relax. At Natalie's Nails, I had the total opposite experience. Everyone was extremely friendly and Snow cared very much about my pedicure experience. My feet look and feel amazing and I will definitely be back!
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July 2023 by Amanda Robbins
I always feel so welcome and comfortable when I visit Natalie’s Nails. Whom ever I get always gives me what I want for a decent price and I always walk out happy and satisfied! I would recommend them to anyone!Services: Nail art
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June 2023 by Tracy Utterback
I’ve been going to Natalie’s for a lot of years. I was probably one of the first customers when they opened up. My most recent visit this past weekend was with someone that I had never worked with before. Not only did she stab me a couple of times with the instruments which caused my toe to swell up and have pus come out of it she put the hot towel on my legs without testing or asking if it was too hot. The towel was so hot it burnt me and caused my feet and legs to burn for hours. The manager at the shop made a comment that people handle heat differently insinuating that I was sensitive to the heat of the towel. I’ve been having pedicures with hot towels long before that manager was probably even born. I’m not sensitive to the heat. The lady didn’t know what she was doing. Due to the way the situation was handled, I will never go back there. I’m sure they don’t really care anyway.Services: Nail art
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June 2023 by Ms.Z
This place is massive. It looks so small on the outside. I went on a Monday and the place was was open for walk ins although I did make an appointment. For the the mid grade pedi with gel it was 62 dollars. If you pay with card make sure you bring cash to tip! There wasn’t a place to add gratuity. Lucky I always tip in cash! And had a 20$ spot on me! Thank you for a great experience
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May 2023 by Stephanie Mitchell
Tim and A-aron are my dynamic duo! I travel 45 minutes one way to have Tim do my nails and Aaron do my pedis. They are clean and sanitary, and are both meticulous with their services. Great personalities! Speaking of which, can we talk about the burly ginger man as their scheduler? He’s fantastic! Please keep him on payroll.Services: Nail art
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May 2023 by Jamie Green
I've been to Euro Nails in Martinsburg, Diva Nails in Charles Town and Pure Spa Nail in Charles Town...and they all have let me down. My nails would be horrible-looking when leaving the salon. Thick acrylic, incorrectly sized, shotty nail shaping, etc. I had pretty much given up on salons... but I took a chance and my first time at Natalie's Nails has changed my mind. I wanted to book an appointment but they told to come in as a walk-in. I think the lady who worked on me was Wendy? She was very nice, although fast, but she ensured that I was pleased with her work...and I am. I don't have long nails and I wanted to harden what I did have, and she delivered. Not only are they the same length I came in with (she didn't over-shape) but the dipping powder is not thick, therefore it looks natural!!! I can't express how happy I am with the results. I know for sure I will be happy with my future visits when I get extension acrylics. For it being my first time there ever, I thank you all for being so kind and so thorough with my nails. I will be returning soon!! ?????????
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April 2023 by Katelyn Nesselrodte
Very nice people that do a wonderful job! My second or 3rd time here. They're all so very particular and good at what they do. Definitely on the expensive side with pricing compared to other places I have gone to but honestly it's 100% worth every penny since you're guaranteed to leave happy with your results.
