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March 2024 by Gayle G.
Went into Home Depot to purchase a dryer was told they keep none in stock called store back was then told have some standard ones for contractor sales available Home Depot s becoming more disappointing everyday
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February 2024 by Tara Reckner
I asked the Home Depot text why there aren't any registers by the handicap parking in Ranson, WV. And the rude response I received was we don't put registers in the parking lot. Tried to email corporate with a copy of the text from Home Depot but it is an unmonitored account.
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February 2024 by Dylan ott
Every time you go in there they only have half the stuff you need and the app tells you what aisle it’s in and it’s not there. Save your time and go to Lowe’s they have everything you need and there app is better.
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February 2024 by Cory “Crazy” Cutlip
Love this place!! Everything you need and very knowledgeable and super friendly!!
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February 2024 by Jonathan Sherretts
Perfect, had what I needed , easy to find just a great experience.
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January 2024 by R&A Roofing LLC
Always on Time with Delivery’s
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January 2024 by Nelson Mascarenhas
Been a week since I’ve asked for a phone call from the manager in flooring - her name is Ally. No response. Ordered $5500 worth of carpet and the associate ordered the wrong type and color even though I showed him the exact one I wanted. I was not given a paper receipt because their printer was broken. When the wrong carpet arrived, I was told by the installers that if I refused I’d have to wait another 2-3 weeks for the correct order. I accepted install because I was on a time crunch and had no other choice. I’ve visited the store twice asking for a manager to call me with no response from the person who can actually make a decision or give me recourse.Buyer beware. I DO NOT RECOMMEND buying special order items - especially if you don’t get a paper receipt and double check their work.
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December 2023 by Karla M.
Horrible customer service. I came in for a dryer belt and everyone was sitting in front of their computers without customers. I asked one of them and was informed that they don't carry parts. Then I went to look for a nail gun and three guys just passed me as if I wasn't there. I finally flagged down a guy who just finished helping a guy and he seemed upset that stopped him. He told me to go to aisle 15 and look myself! Wow! I will be taking my business somewhere else.
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December 2023 by Briguy Burbage
The particular location sucks. You can't walk in there and get all the things needed for even a simple project. Always out of stock on items. For all the construction in the area, it should be ready and stocked for multiple contractors to build an entire house. It's no wonder Carter lumber is taking the business.
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November 2023 by Chris Smith
Right next to their Santa that all the kids want to see is a life-size display of a horror character themed for Xmas. My daughter went to see Santa and the thing went off and she was terrified.I mentioned to the manager that this was really scary for kids and that they might wanna relocate it a little so parents can keep their kids away from it, and he said "yeah but it sells really well"
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October 2023 by Stacey Phillips
Utterly disappointed with the level of incompetence exhibited by Home Depot Ranson. Made a very bad decision to order and pay from storm doors from this outlet, waited a month for the delivery, and took an entire day off from work to facilitate the delivery of the doors (delivery schedule 6am -8pm), only to be provided with one door of the two doors ordered.Home Depot, you just lost a customer!
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August 2023 by Craig Lewis
I had to drive from Winchester VA to the Home Depot in Ranson WV to get some barn wood shiplap. By using the Home Depot app, you can check the item in other stores to see if it's available and how many are in stock. The Home Depot in Winchester was out, but Ranson had 70 plus boards. I usually buy all my home improvement items from Home Depot. Everyone was very helpful in the store.
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August 2023 by Jason Brier
I have never had a bad experience with this Home Depot. I know nationally there are some reasons for some folks to have an issue with corporate, but I do try and focus on the people on the front lines doing the job. At this home depot you will find good people willing to go some extra steps to help you out. That is something that you have to appreciate. Their deals are a hit and miss it seems. Sometimes you will find something with a clearance sticker that amounts to MAYBE a one percent discount. Other times you find something amazing that you are shocked no one else has grabbed up yet.
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August 2023 by Lewis Steinhoff, Jr.
Terrible! This place is hilariously incapable of answering questions. I went in yesterday and spent over 2k on tools. It took 2 hours and I basically had to help myself on everything. We went in today to buy a few more and a zero turn. I asked the guy standing outside if he knew anything about them and he said he would call someone. The “expert” got there and I asked him what the price was on the one I wanted. (It was missing the price tag). He stared at me with a blank face then looked to the first guy and said “do you know anything about these?”. So I said I would just go inside and find someone and walked away. I went over to costumer service and asked them to send someone knowledgeable out and they agreed. I then waited for 30 minutes outside and nobody showed up… so I drove to the one in Leesburg and spent over 5k at that store. Don’t waste your time at the ranson location!
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July 2023 by Heather Harper
Friendly staff and knowledgeable. No matter who I asked for help they knew where items were. Not like other stores where they say I don't know this isn't my department. Thank you Home Depot
