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October 2024 by Ginger Cline
I was given false information to get me signed into a 3 year contract! I was not given any paperwork after signing! Watch out for the insurance coverage also, phone got stolen, so I'm paying for a phone I don't have! $30 a line, up to 4 lines.... well I'm paying over $120 a month for one line cause the other was stolen! Had I not been so sick this may not have happened but trust no one and demand the paperwork before signing!!!
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September 2024 by Tiffany Green
Went in to upgrade a phone and and told them three times which one we wanted. We were rang up and the phone was activated and it wasn't until we got half way through the set up process that we noticed it wasn't the right phone. Called the office to see what they wanted us to do and whoever answered the phone was rude and short with me, telling me it was sometimes an error when they ring up iphones . Went in-store to fix the situation and waited for over 20 minutes while one employee was chatting like there was nothing else to do and the others were helping customers. Whoever was walking around (new emplyee?) asked what they could help me with, i explained what happened and the salesman that rang us up the first insisted they "misheard me". I ended up walking out. Never got the issue resolved. Extremely disappointed in their customer service and urgency when it comes to solving issues.
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March 2023 by Julie Nuckols
Very friendly, and helpful. Great products and service.
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January 2023 by Jonathon Burton
Took my girlfriend here and they rushed us out, when we came in around 6:30pm on Jan 6, 2022. They weren't very knowledgeable on technology. She was going to open up a new line and get a new phone, but decided not too after there service. Don't waste your time at this location, go to the Wytheville, VA US Cellular. We wasted an 30 minute drive here. They said there was no service where she lives at and I have service with US Cellular and she lives with me, so I know that's a lie and they were just wanting to go home instead of making a sale.
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November 2022 by Jerry Shrader II
I've been a US Cellular customer for over 10 years. They've always been helpful and courteous to me.
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September 2022 by Ashton Mills
They're liars and will tell you anything they think you want to here to get your business! Me and my husband ended up paying $300 a month for 2 lines with the new phones when we were guaranteed to pay no more than $150 a month total for both lines including phone payment. We were told whoever we spoke with when we entered contract must have been new or didn't explain things correctly!!!! Unacceptable!
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March 2022 by cheryl young
Useless I hate goin to the office
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December 2021 by Linda Pisceslady
Always professional and courteous! A pleasure to do business with!
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September 2020 by Kirkland Perdue
I added a line last month and was supposed to be on a promotion for the main line and the line added. The promotion from last year was then taken off my main line and then was never added for the new line. Now I have to overpay for 2-3 months because of their mistake. I had to call corporate to have my promotion on the main line added back and had to call today to have the promotion finally added for the added line that was done going on two months ago. I regret coming to US Cellular. Highly recommend going to anyone but US Cellular.
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November 2019 by Bolin Freda
why us my cell not work5right
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November 2019 by Danny W.
Cortney was fantastic. I had MAJOR ISSUES through US cellular. She fixed it all. She will make it a good day for you. THANK YOU CORTNEY. I will bring all my service to you
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November 2019 by L.V. York
US CELLULAR is top notch
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November 2019 by Alicia “Spunky” Tate
Went in for inquiries and associates were very helpful and went out of their way to explain things like how the payments on phones would go and was very honest about coverage and other aspects
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July 2019 by Debbie Thomas
A big thank you to Jimmy White for getting my phone and account set up
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May 2019 by Leslie York
US CELLULAR is top notch
