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November 2023 by Jim Akers
Ramey Service could not diagnosis and thus could not repair my problem. The shift selector, rev syncing, hill assist, traffic fault indicator would all FAIL and Ramey service had no repair. I paid $959.39 and no fix to this problem, a 19 GT Mustang with 4500 miles!! Yes, I'm dissatisfied with my experience with Ramey and yes I still have the same issue today!!!!
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November 2023 by Ginger Edwards
Service at ramey Ford was excellent they did a good job they got my vehicle in and out ASAP Kathy she was very nice. I recommend Ford for services and they seem to have really taken care of my vehicle.
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November 2023 by David McPherson
Good description of vehicle over the phone. Drove 235 miles to see for myself. Drove it home same day.
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November 2023 by Janis Sokoloski
Kathy in the service department is AWESOME! on 10/30/23 we had a mechanical problem with our truck on our way to Florida while pulling a large travel trailer on I77. We contacted the service department, spoke to Kathy and she said to come right in. They got us in, fixed the problem and got us back on the road. She was so caring, concerned knowledgeable and helpful. She turned what could have been a nightmare into a huge relief. We are grateful beyond words. I wish there were more people like her! Thank you so very much Kathy!
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August 2023 by Donna Spellman
Can't say enough about the the service and compassion shown by the team.We were heading back home from vacation and our truck just couldn't go any farther. I called as we were sitting on the highway and the salesman Toby asked what we needed,he brought us transmission fluid and followed us to the dealership (which was ready to close) .Helped us find a truck that would haul our camper in our price point. Everyone was so nice to us they get A++++++ from us. Being 300 miles from home and broke down we were so glad they came to our rescue.
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August 2023 by Kimberly Drahusz
Incredible customer service! We were coming through on our way to Myrtle and had an issue with our Ford F350. Not only did they fix the problem, but were extremely hospitable while we were waiting. Kathy and team are fantastic! Highly recommend!!
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August 2023 by James Berger
Heard a noise on my 2011 Expedition while in WV they checked it out got me back on the road to Michigan great staff.
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July 2023 by Jpw0311 W.
Took my 2022 Bronco Wildtrak in for a TSB (recall) for my back window (soft top). When I went to pick it up after they worked on it, the window had a 18" scratch across it. I told the service dept. about it and Steve the "manager" said it was like that when I dropped it off and that the tech working on it notated. He proceeds to show me a hand written note on the back of the work sheet. Luckily for me I took a video walk around of my vehicle after I dropped it off. I showed him the video and he still wanted to argue and see the time stamp. Like I would just stop by and take videos of my car in their lot! I eventually made a big enough scene in front of other customers that his manager came out and saw the video and ordered me a new one. He however lied to me and said the the tech who lied would be charged for the window. Had I not had the video I would've been stuck replacing a part that they obviously damaged.
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July 2023 by jpw0311
Took my 2022 Bronco Wildtrak in for a TSB (recall) for my back window (soft top). When I went to pick it up after they worked on it, the window had a 18” scratch across it. I told the service dept. about it and Steve the “manager” said it was like that when I dropped it off and that the tech working on it notated. He proceeds to show me a hand written note on the back of the work sheet. Luckily for me I took a video walk around of my vehicle after I dropped it off. I showed him the video and he still wanted to argue and see the time stamp. Like I would just stop by and take videos of my car in their lot! I eventually made a big enough scene in front of other customers that his manager came out and saw the video and ordered me a new one. He however lied to me and said the the tech who lied would be charged for the window. Had I not had the video I would’ve been stuck replacing a part that they obviously damaged.
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July 2023 by Candace Meadows
My experience buying my Bronco Sport from Larry was fantastic! I am I. Love with my bronco!
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June 2023 by Rita Wilson
Truck broke down on freeway. Service department expedited repair. Cathy and team were amazing! Not only did they take care of my truck, but also made sure that I was kept informed the whole way! Fabulous service!!!
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May 2023 by Connie Rosenbaum
Darryl did a wonderful job selling my Darrell a pickup. I had found the truck on the website and that was our main reason for going to Ramey.
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April 2023 by Elizabeth Agee
Customer service was great but it took 4 hours for a oil change but they did give me 3 Free oil changes so I'm not complaining:)
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April 2023 by Melissa “Missie” Hamby Pertee
Great service department!!! Thank you Tina I appreciate everything you're a great lady!!!! Yall did great job fixing my jeep!!
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March 2023 by David and Jeanne Schmauss
Kathy C. is a wonderful service manager. Also pleasant , remembers you by name and always takes care of the problem.Thank you to Kathy and the staff.PS. Daryl Clark who sold us the Lincoln is also a great member of the Ramey Ford team. Thank you to Daryl
