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August 2024 by Robert Chafe
I want to say that your service guy is the bomb. He saved my trip that I was on out of country by putting together a new throttle cable for me on the spot. I made it home over 1500 kms with the cable he put together, I am so thankful as I was stuck on the road out of country and they help me out. I highly recommend the service of this shop if you’re in the area check them out
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May 2024 by Josh Laxton
I live in Lewisburg, WV. When searching for my new Pioneer, I looked in a 5hour radius from me and Hillbilly Cycles was hands down the best deal and easiest to work with! My family will be customers for life! Thank you guys again
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March 2024 by echocall
Service and parts are very friendly and helpful. Never worked with sales
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January 2024 by Montani Semper liberi
Do not bring anything here to get worked on!!Took a bike with a leak on the left crankcase cover and a tune up. I told the mechanic that the inner case was damaged as well and probably needed replacing to get it sealed. Well I go back to pick up the bike and they tell me it’s sealed. I pay $263 for the tune up and sealing the crankcase. A day later I notice a small puddle of oil and call them back they say to bring it back in.I take the bike back and they say the whole motor has to come apart to get it to seal. Ok, that’s fine, I want the oil leak fixed. So I pick up my bike and pay $1235 for the motor to be torn down and put back together so the inner case can be replaced to seal up the oil leak. Get the bike off the back of the truck and from there first start you can hear the valves banging. I ride the bike and it won’t rev out or go over 10-15 mph. So I call the next day they are open and I tell them my neighbor who races thinks the valves are out of adjustment. I’m thinking this is during the rebuild since it didn’t do it before I took it in to be rebuilt and did it immediately after I got it off the truck.I take it back down and they adjust the valves and they charge me for the valve adjustment. I’m livid because obviously I think the valves were affected by the rebuild. They tell me there’s no way they didn’t touch the top end. That they test ride it and it was fine. Ok, so if it was fine before I picked it up what happened between the drive from the shop to my house to get them out of adjustment, especially since it was only Saturday until they opened back up on Tuesday that I brought it to their attention? So I pay for the valve adjustment and think I’ll never bring anything back here again.With that being said I got the bike back home and lo and behold the bike had a puddle of oil under it. I’ve already spent like $1600 with these guys and it’s still leaking oil !! I thought no way I’m dealing with these guys again I’ll try to fix it myself or take it somewhere else. Well I waited and after about 3 weeks I calmed down and said I’ll give them a chance to make it right.I called and respectfully told them what was going on and I was dismissed laughed at because “I waited so long to call back” even though I told them why it took me so long to call back. Which any normal person would think was a normal reaction to the situation, and by their reaction of laughing during my explanation proves my point of why I hesitated to call. They told me they would’ve called immediately. Well I’m not you, and like I said, after spending $1600 and still having the problem you originally came in with any normal person would have reservations to take anything back to them. After mentioning a negative Google review I was told that I would hear from their lawyer for slandering them. This is their idea of customer service. I’ve never dealt with such disrespectful hatefulness from a company like this before. Obviously after spending the money I did I wasn’t out to lie or screw anyone over. I just wanted the problem resolved and they could’ve done that from the beginning of the conversation, but they didn’t, so here we are.
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January 2024 by Miranda Edwards
My family and I love our machines we purchased from Reggie at hillbilly cycle! Highly recommended.
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November 2023 by Donna Watkins
Love it
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October 2023 by Ross MItchell
Awesome place, great people
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September 2023 by Cory Dale
Great mx atv parts accessories and sells
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September 2023 by LPR635 Rubel
Parts dept. Good service
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August 2023 by Rickie Wood
I call 4 times waited about 20 mins trying get parts on Friday and Tuesday
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June 2023 by Tom Grogan
Great staff and service department. Also, best billboard of the year on 460..haha
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May 2023 by Sandy B.
We have never had such a horrible experience as what we did with this company in Princeton, WV. And they're supposed to be the leader, what a joke! The service dept is pathetic. They will lie and throw you out the door rather than try and help you get what you need. Sales have no idea what they're even doing there. We have an older bike so we didn't expect anything instantaneous, however; we were told to bring the bike out and so that it could be fixed. We do this and we are told that he doesn't know how to fix it (which came to find was a lie). We called back to discuss how this went so wrong, and ended up arguing with a man that insisted on calling my husband "Sweetie"! As you can guess, he hung up.
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May 2023 by Woody Schedler
Just moved to the Princeton area, unfortunately I had to have my bike in storage for over a year. Took it in to Bubba downstairs and had new tires put on and an oil change. Very reasonable prices and pretty prompt service. Hillbillies will be my goto bike shop now. Very happy with them
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April 2023 by Arlon Doughtpn
Awesome.. so much cool stuff
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April 2023 by J Ferrell
Years of service to the community.. Very knowledgeable...polite an excellent customer service.
