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December 2022 by Castiel Windchester
My account over drew which has never happened before. It was their 100% their error but yet I'm the one who had to pay. That's fine treat your customers like dirt right before Christmas. What kind of monsters does that to someone who is considered disabled a few days before Christmas?! The years I've been here I've been treated like dirt! I wouldn't NOT recommend this bank to anyone!
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October 2022 by Allison B.
RUDE! I will never have an account with them again. I’ve banked with them for over 5 years, never asked them for anything. I paid off a big car loan & have always been in good standing with them. We’ve been struggling lately, as everyone has, & they’ve hit me with 3 overdrafts in 2 months ($75 total!!!!) I tried to explain my situation (out of work, no car, etc), & asked if there was anything they could do about the overdrafts, or even if they had overdraft protection I could enroll in (I literally started crying just because asking that was humiliating). The guy in the collection dept was one of the rudest, most condescending people I’ve ever dealt with. He not only had absolutely ZERO empathy, he actually CHASTISED me for over drafting & said there was NOTHING they could do. Little man, you have NO idea what is going on in peoples lives. And the way the world is, you think people are over drafting ON PURPOSE?? The absolute NERVE of this person blew me away. If I could give NEGATIVE stars, I would. BEWARE, bank elsewhere!!!!
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October 2022 by Jason Eagle
I have used both locations in Parkersburg, WV. Both are very professional and helpful, although the Southside Parkersburg location is like no other. The tellers are very friendly, always with a smile, just as if you were walking into your own home. I always enjoy taking my check in to deposit it! On Southside they treat you like family!
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August 2022 by Greg Midcap
I was a victim of fraud. I promptly reported it to law enforcement and the credit union. The credit union treated me like the perpetrator instead of the victim. They ignored federal consumer fraud protection laws and drained my other account to cover the fraudulent charges. The credit union hid behind their lawyer and refused to act in good faith effort to assist in recovering from the fraudulent charges.
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October 2021 by Richard Arthur
Great banking institution. Have been a member here for over 20 years.
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March 2021 by Carl Lott
I used to have a different bank and it was always a constant struggle. I got an account at WVCCU about a year ago and they’ve always been the best to me. I’ve recommended it countless times and I’ll keep doing it because they are simply the best bank out there.
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March 2021 by Kristen Kunze
5 Star, highly recommend doing all of your banking needs at WVCFCU
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March 2021 by Nicole King
Amazing is the best way to describe my experience with wvccu. From the first phone call to closing my loan was one of the best experiences I’ve ever had with a financial institution! I hope that Brooke Brabham is recognized for her outstanding customer service. She was kind, patient, informative and went the extra mile for my husband and I. She always answered my emails and returned my phone calls. That’s pretty rare these days. And then when you think it can’t get any better, I get a handwritten thank you card from her! A+ service! Thank you Brooke and wvccu for such a pleasant experience.
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February 2021 by Randy Barr
I love WVCCU they are fast and friendly and go out of their way to help you special shout-out to Kathy Hopkins for financing my life?, they always give the best rates, plus look at all the good things that WVCCU does for the community, I got nuthin but love for these folks
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January 2021 by Nora Neal-Daggett
I have been a member since 1986!Same great service, same caring staff!!
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July 2020 by Erin Marte
Not only is this where I bank but have purchased two vehicles with them. Mariah has helped me purchase two vehicles. She makes the process easy and is always patient and prompt, considering the many questions I throw at her! Thank you for going above and beyond for the members, Mariah!
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July 2020 by Brooke Johnson
So I came in because I was in a car accident and my car was totaled and I was a mess. I was introduced to Moriah Meredith she was very helpful and smiling and helping me feel better about my situation. I highly recommend this place. Exceptional service and I now am in a new car and stress free. Thank you so much moriah and the credit union! I also use them as my bank now! Very satisfied with this place. I recommend anyone to this place and especially moriah!
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June 2020 by Pam Johnson
The WVCCU is an amazing place for all your financial needs. I recently worked with Mariah Meredith and she made car buying a breeze. She is professional and an extreme pleasure! Once we were done with the car loan, she provided some sound financial advice to attain a future mortgage loan. I now have a plan of action so I may purchase a home soon.
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June 2020 by meh.
They are always extremely rude, and quick to talk to other customers. They ask for different information every time. They wouldn't let me put money in my account without a photo I.D. even though I had all other information and it was my account.
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April 2020 by Erik Grimm
The only people I trust my money with!
