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January 2024 by Neal S
Jennifer and Ryan are GREAT to do business with. Purchased from them in the past, the present, and will again in the future. If you are in the market for a dependable used car or truck you owe it to yourself to stop in and talk to them.
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January 2024 by Charles Leisure
Let me say up front that I did not purchase a vehicle from Ryan. This is not a review of the product I bought. I was searching for a specific vehicle that I just happened to find from a private seller. However, during this search I stopped in one day to and was asking Ryan about various vehicle that he had on the lot. He walked me through all the vehicles that fit the criteria of what I had in mind. He was very open and honest about the little issues that he had observed on the inventory. He was also more than willing to get those issues corrected. He knew I had other places to check for vehicles before i was going to make a purchase. This did not stop him from giving me the best customer service he could and even encouraged me to look elsewhere if I wasn't convinced about buying from him. Most salesmen/owners would have walked away if a purchase wasn't imminent. Not Ryan, he was very gracious and kind to spend his time with me and even explaining things i should look for in particular models. This was the picture of what excellent customer service looks like. Thanks for everything Ryan I will absolutely recommend him to friends.
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November 2023 by Derek Fentress
I had been aggressively searching for a quality pre-owned truck for some time, found one at pre-owned auto that was in outstanding condition, and very fairly priced. Ryan and Jennifer were very knowledgeable, friendly and stood behind the quality of their inventory. I would have no problem recommending them to anyone searching out a vehicle. Smoothest, quickest vehicle purchase to date!
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October 2023 by Michael A.
Buyer Beware! If you are considering purchasing a car from Preowned Auto Outlet in Parkersburg, WV, read about my experience first. Maybe I can save you some heartache and money. I'm a pastor so I'll admit I am by nature a trusting person. I found a '05 BMW advertised at Preowned Auto Outlet and contacted Ryan regarding its condition. I wasn't able to see the car as I live in Colorado Spring. I was told that the car was in excellent condition with no defects, mechanical problems or repairs needed. In fact, I was told that because it was in such excellent condition, he wouldn't drop the price even one dollar. Trusting his word, I purchased the car and had it shipped out to my house. It no sooner came off the transport truck when I noticed a large puddle of fluid under the car. The next day I took it to the repair shop and was told it needed a new radiator, hoses, belts, and oil housing assembly. $3500 and nearly three weeks later I got the car out of the shop. That very afternoon while driving away from the repair shop the torque converter went out resulting in another repair estimate of $6000 for the parts and 8-10 weeks to do it. The mechanic told me there was absolutely no way the dealer did not know the car was leaking in so many places. The large pool of oil, coolant, and transmission fluid couldn't have been ignored. In essence, I was duped. I am now stuck with no car (I can't afford to repair it) and I am out $14,000 with an additional bill of $6,000 to repair the transmission - which I can't afford. Wow, I sure learned a lesson I'll never forget. Never buy a car sight unseen when you are relying on the honesty of the car salesman. Don't get duped by this unreputable dealer. If you think you want to buy a car from there, run away as fast as you can! He'll say whatever it takes to get the car off the lot and into your hands (and repair shop).
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September 2023 by Lewis Hill
Ryan and Jennifer treated us fairly. They go above and beyond.. Update just bought our 4th vehicle from them. Don't want to buy from anyone else.
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June 2023 by Gabrielle Jones
Just bought a 2015 Volkswagen Passat from here, I'm absolutely in love with it and the owners are so nice to work with!
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May 2023 by samantha williams
Worst experience shopping for a car I have ever had
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April 2023 by Chris Keel
Got our truck here 2 years ago for a great price.
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April 2023 by Scott Jones
Great people, and very honest ..Can’t wait till I need another vehicle. They will be my first stop.
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April 2023 by Diana Haynes
Wonderful experience! They where very helpful and informative. Highly recommend.
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April 2023 by Jonathan Haynes
Very helpful and honest! Best experience I've ever had with a used car lot! Highly recommend!
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March 2023 by Kevin Thomas
Great people very easy to work with and seem like pretty honest people I bought an Audi s5 off of them about a week ago love the car zero complaints about it
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February 2023 by k g
Ryan is awesome and made the experience simple and straight forward. Go see him up in Parkersburg if you want to be taken care of and leave with a great vehicle
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February 2023 by Jerry Staub
Great place, the owners are very professional and very nice. I recommend this place for a vehicle any day.
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February 2022 by Mothman1 PP, WV
Fairest priced and most helpful lot in town. I can't say anything bad about my H3 and the service they provide. Check them out ☺️
