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August 2024 by Carmen Anthony Gutta
5/5, 10/10, 100/100 - However you want to look at it, Stephen Watkins and his team are awesome to deal with! Will certainly be loyal to the Astorg dealer network for a good awhile due to Stephen and team. Highly recommend for all West Virginians to make the trip to Parkersburg.
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May 2024 by David Betts
Just purchased a new CX-50 and everyone there made it a smooth seamless transaction. While I was finishing up paperwork I had to jump into a business meeting via phone and the sales manager even let me use his office. Highly recommend!
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September 2023 by Jordan Yencha
Dishonest service station
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September 2023 by Chad McDonald
Service station is an absolute travesty. The only thing that got fixed was my bank account…
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August 2023 by Tyler Miller
Title: Disappointed with Service Experience for Mazda CX-5I recently had an unfortunate experience with the Mazda certified service shop in Parkersburg regarding my 2016 Mazda CX-5. The ordeal began with the dreaded check engine light illuminating, accompanied by fault codes P0171 and P0192, indicating a lean fuel mixture and low fuel pressure input.Having done some research and due diligence, I decided to have the Mass Air Flow (MAF) sensor and Low Pressure Fuel pump replaced, hoping to address the issue. However, the problem persisted, prompting me to seek the expertise of the Mazda certified service shop in my area. With confidence in their abilities, I took my car to them to perform a comprehensive diagnostic test and provide an accurate diagnosis.At this juncture, I was leaning towards a potential fault with the High Pressure Fuel Pump (HPFP) or its sensor. After the initial diagnostic, they got back to me suggesting that the issue was likely related to a faulty fuel rail sensor. Here's where my reservations began. It was disheartening to learn that, in Mazda's design, the sensor is inexplicably integrated into the fuel rail system, necessitating the replacement of the entire assembly.Although I was skeptical, I consented to this repair, trusting in their expertise as the official Mazda dealership. However, as fate would have it, the repair failed to address the problem. Subsequently, the service team reached out, now convinced that the true culprit was the High Pressure Fuel Pump. I gave them the go-ahead to proceed, but I couldn't shake the feeling that something wasn't quite right in the way the situation was handled.Determined to gain more clarity, I reached out to other Mazda service stations across different states. Surprisingly, they all seemed to converge on the notion that a malfunctioning fuel pump was often the root cause of similar issues. It was bewildering to hear that the service shop hadn't considered this option initially, especially considering that a faulty fuel rail pressure sensor wouldn't preclude them from examining the fuel pump.Feeling a bit frustrated and perplexed, I confronted the service shop about the order of repairs and their reasoning behind not inspecting the fuel pump first. Their explanation left me even more baffled – apparently, the high pressure fuel pump sensor wasn't transmitting data, rendering it difficult for them to determine its status. It struck me as odd that the absence of data from a HPFP sensor wasn't treated as a reason to address that potential issue before jumping into a more costly repair of a fuel rail pressure sensor that was telling me initially it was running lean.Throughout this process, I was never informed that the fuel pump sensor was failing to relay information on the first diagnostic. Instead, I was presented with the seemingly more expensive repair option, which ultimately didn't yield any positive results.Regrettably, I cannot express satisfaction with the service provided by this dealership. The lack of a methodical approach to diagnosing and resolving the issue, combined with what appears to be an inclination toward pricier repairs, has left me disillusioned. As a result, I am compelled to caution others against seeking service from this particular Mazda certified shop. The overall experience has been disappointing and has cast doubt on their competency and transparency in addressing complex automotive issues.
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August 2023 by Garrett Clark
Absolutely vile and slimy lack of integrity when it comes to vehicle servicing. Especially during such difficult times in our country. I wish I could give 0 stars for how much financial damage this place as caused for myself, and a few other personal friends. THANKS FOR THE BEANIES AND WEENIES THAT ILL BE SERVING MY ALREADY HUNGRY KIDS!!!
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August 2023 by Be Easy Beez
Dishonest service, wait times here are ridiculously too long. Definitely won’t be going back.
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September 2022 by Edward Kirkland
So we went in and spoke with Dylan and he was your normal salesman. Was working with 3 or 4 customers at the same time. I informed his my credit wasn't perfect and he ASSURED me that they can do something. We picked out a vehicle and he had my credit ran and told me that I wasn't approved for that vehicle that we needed to be around a 2017 and under 30k. As if it wasn't hard enough he told me that ANY pioneer lot can transfer cars to him.So we went to Marietta and found another one, a 2016 Jeep that was 29k.Perfect we thought! The salesman there said we were not approved for that one either! I asked the sales man why he said the credit applications do not transfer and they had to run my credit AGAIN. I went back to Dylan and told him what had happened and he said he could get it to work. He later came out and told me that is wasn't going to work without $4,000.00 down. I work for a living and can't drop 4k. We started to leave so I asked him where I check my mailer to see what I had won, he informed me at The Mazda dealership (owned by pioneer) across the street. We went over there when we met a nice lady (the only reason I'm giving two starts). She helped us out and told us of a program they had were with a sponsor (a co signer for 8 months) we could get the car. I called my boss he agreed to do that. We they saw his PERFECT credit history the story changed. Now I can't even be on the loan. This place hit my credit 26 times!!!!!! Now it going to be forever before I can look at another car. Thanks for nothing PIONEER AUTO!!! YOU NEED TO STOP LYING TO PEOPLE AND HELP THEM LIKE YOU SAY YOU DO!!!!
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September 2022 by Todd Armstrong
They do a good job
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August 2022 by Marc Weaver
Great place . Friendly, awesome service.
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July 2022 by I L Singh
I've been here prior to this visit. With the prices they charge, and the fact that I found my battery tie-downs loose after the prior visit, they failed to impress me. I don't think I'll be back. More bucks for less bang not working for me!
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March 2022 by Ron Ross
Got oil change and inspection done. Did great and excellent customer service!
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January 2022 by Toni Dalton
Thank you Ryan in the service dept. You went above and beyond with your customer service and ensuring me that you will take great care of my son's car!! You stay in touch with me every step of the way and let me know exactly what was going on. Thank you again for caring about customers as much as you do!!
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December 2021 by Steven Chapman
NEVER GOING BACK!!! NOBODY SHOULD HAVE TO WAIT 5 MONTHS ON A CANCELLED SERVICE CONTRACT AND GAP CLAIM!!! THE PEOPLE THEY HAVE WORKING IN FINANCE DO NOT DO THEIR JOBS THEY DONT EVEN ANSWER THEIR PHONE AND LEAVE A MILLION VOICEMAILS ON IT SO NOBODY CAN ACTUALLY CALL THEM LOL THIS PLACE IS A JOKE
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October 2021 by Lexie Gilkerson
Staff was very nice but kinda slow, but I did buy my car anyways.
