-
April 2022 by Don Patterson
Extremely disappointing experience. Contacted them via email about a vehicle they had in stock, within an hour had agreed to their price, applied for, and was approved for financing. Then there was nearly a week of run around. When I did finally get a real response, I was told they had a rash of fraudulent out of state purchases, and even though they had verified my info, they couldn’t sell online at the moment. I offered a solution of flying up to their dealership and purchasing in person at my expense, thinking that would alleviate any possible concerns. After another 4 days of waiting for a response, they told me they just weren’t going to sell to anyone out of state, in person or not. The vehicle had also conveniently disappeared from their inventory during this time. So they wasted a week and a half of my time and took all of my personal information, for what? Did they already have another buyer and were keeping me on the hook as a backup? Who knows, but the whole situation was extremely shady. This was new low for a car buying experience.
-
April 2022 by J & J Expedited Solutions
Incredible service! While on our first expedited freight delivery from MI to FL, we suspected a front wheel bearing was going bad in our Freightliner Sprinter.We were in OH when we stopped at a diesel mechanic who said they could diagnose asap - the vehicle was untouched for three hours. While we waited, we tried sourcing the part ourselves since no one in the area had it available or was willing to help.After speaking with Cameron from Astorg, however, they not only had the part available but charged $200 less than anywhere else.When we got to the dealership, Nicole and the Astorg team were extremely helpful and got the van in for a diagnosis just before close. The parts tech was able to overnight the steer knuckle to get us on the road the next morning and keep us moving.We highly recommend Astorg’s Mercedes for Sprinter Van service - we will certainly be returning to this location!
-
March 2021 by Will Taylor
I live in North Jersey and bought a beautiful CPO 2018 GLS450 from Matt Cooke. He was a pleasure to work with every step of the way. Very nice guy. No pressure. Very responsive. I would definitely recommend him. Gave us a fair price for my 2014 ML350. Everything was quick and painless. We took a chance not seeing the car but Matt assured us it was beautiful and that we could send it back if we weren't satisfied. My wife and I were not disappointed as the car was basically perfect. Looks brand new inside and out. The couple (Randy and Mary) that drove it up to us and our car back to the dealership were extremely nice and we talked to them for a half hour. I would definitely recommend this dealer and Matt to anyone and everyone. Very please with the whole experience.
-
March 2021 by Cheri Richards
It took over 2 months to get the transfer case to fix my 2019 jeep(with 32k miles on it) under warrenty and less than 2k miles later the transmission is slipping and unable to get ahold of them.for service.
-
February 2021 by R Roi
Im a repeat customer, and have been dealing with Mason. Great guy!! Helped me buy my sprinters. I live in the east coast, but he made the process look like they live in Jersey!
-
November 2020 by BGMotorsports
I recently purchased a vehicle from Astorg Motor Company. It was the easiest, most fluid vehicle experience I’ve ever had. Their salesman Derek knost was genuine and polite, I’ll be returning in the future.
-
August 2020 by Wesley Lowers
I recently purchased a vehicle from Astorg Motor Company. It was the easiest, most fluid vehicle experience I’ve ever had. Their salesman Derek knost was genuine and polite, I’ll be returning in the future.
-
July 2020 by Italo Alejandro Di Prisco Puig
Astorg Mercedes Benz and Astorg Land Rover are exceptional. Outstanding customer service. Eddie Price at the Mercedes Benz branch in Parkerburg goes the extra miles to accommodate customers needs. Diana at the Land Rover dealership is exceptional as well, they both make sure you get the right vehicle in a matter of hours. By far the best dealerships and car buying experience. If you are looking to purchase a vehicle Astorg Auto Motor Company is the best option. They will fit your needs and desires in a timely fashion.Thank you for the outstanding customer service!
-
May 2020 by Chi Mom
I would give zero stars but that's not an option.
-
April 2020 by Judy Williams
the service is excellent and the employees are very helpful.
-
March 2020 by Kymberlyn Tattrie
Brought my C-Class in for service. Fast, friendly and respectful. Everything that I come to expect from MB dealership. Very happy with the service and I'll return here for my next vehicle.
-
March 2020 by Michael Rudden
If your looking to buy a car call Adam Sprouse! He was able to help my family get into a beautiful new car. No pressure sales. Helped us throughout the entire process from start to finish. I wouldn't think to purchase anywhere else in the future. Thanks again Adam.
-
February 2020 by Barb Lucas
We’ve taken our sprinter van here for multiple visits. Oil changes glo plugs and issues with our DEF system. The engine light came on and off when we were out on the road out of state. A scan showed there was something going on with our DEF again. We needed oil change so made a appointment with Astorg. And to discuss the DEF with them. When I called for the appointment at that time they asked us if we needed our DEF / ad blue filled. My husband said no he does it himself. When we checked in I asked about the issues with our DEF, they told us that they wouldn’t check it even though they fixed it before, there would be something else wrong with it even if we had it done recently. We dropped it and and went on and had them do the oil change. We paid the bill and went on our way. Later we went to file the receipt with our records and my husband noticed a charge for Ad blue fluid. He was upset because he filled the DEF tank when we got home. So they never even filled it. We called then next morning to complain about the charge. We were told she would talk to the technician that worked on it and return our call. No one has called us back. They lost us as a customer.
-
December 2019 by Doug Patrick
The service was excellent and repairs made very rapidly. People were friendly and they were very helpful, especially in setting up the appointment and answering questions about the problem. They were very knowledgeable about the situation. Doug
-
December 2019 by Jon Cunningham
Fast friendly service on our older Mercedes. Did a great job.
