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November 2023 by Austin Layman
Do not plan on good customer service if you purchased your Chrysler, Dodge, Jeep, or Ram elsewhere. I took my vehicle in to be looked at for a sunroof leaking issue mid week last month and called that following Friday to see if it had been looked at and told I was overbooked and they couldn’t get to me. The vehicle had not been looked at nor was I going to receive a call to just come pick it up. Being a holiday weekend I would have been without a vehicle for almost a week to which no courtesy vehicle was offered because I didn’t purchase my vehicle from Astorg’s. Astorg’s had just parked my vehicle knowing that it some sort of sunroof leak without even bothering to cover it up when it had stormed heavily the previous night. I have yet to find out what the issue actually is and I’m hesitant to even go back due to the way I was treated. I will not buy from Astorg’s in the future when I decide to buy local seeing as Astorg’s does not care for Chrysler Dodge Jeep Ram customers who purchased elsewhere why would I want to give them my business and money. I purchased my CPO 2022 Jeep Renegade at 6K miles with remaining factory warranty and extended warranty and I am left feeling like I can’t depend on my local dealership to assist if an issue arises like it has now or even on down the road. I love my Jeep but am seriously considering not purchasing one in the future due to the lack of dependability with Astorg’s.
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November 2023 by Tom Sherman
On my 2nd Jeep. Been really happy with sales staff. And they put on a good Jeep fest every year. The raffled of a Jeep Rubicon! Sad I didn’t win. Good cause supporting S&W anyways.
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August 2023 by Megan Stull
The service shop is a JOKE! My van is under warranty and the A/C had not been working I have only had the van a little over a year. We send the van in, they could not find an issue so therefore it was not covered with the warranty. Not only that when my van came back it was damaged, they had not lifted it properly and bent out below the driver door and a little on the passenger door. We called them about the issue and they said it was not bad enough to notice so they weren't doing anything about it. I take pride in caring for my vehicle and want it looking nice for something they did and they will not fix. They are a JOKE ! Do NOT let them work on your vehicle. You should not have to look over every detail of your vehicle after taking it to a shop that is supposed to be trusted. Picture is looking down at how bent out it is
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August 2023 by Michaela Conrad
We bought our 22 Dodge Durango in January this year. I absolutely love it. Dakota was our salesman and he was fantastic. He was really sweet & this place worked with us on getting into the vehicle I wanted. They also wasted NO time with us. We were in and out in 2 hours, paperwork signed and all. We even had a trade in. It also helped we did some of the leg work over the phone as well though, but we've still gone to dealers and been there for 6+ hours, which is why I hate going, but I do highly recommend them.Their service team is also great. I travel an hour to bring my vehicle here for oil changes or anything it needs. While I do think their service is a little slower than other places I've been, I'm sure they are super busy so at least the waiting area has snacks, drinks, & TV, lol. My kids sure do appreciate that. This last time I brought it in for an oil change, it did have a recall on it, which they went ahead and inspected for me. Some places won't even do that without a whole other appointment being made just for that, so that was much appreciated!
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June 2023 by Gary Cheeseman
Awesome staff and chain of dealers. The same respect Is carried through onto each location. Very pleased with the business I've done with Astorg!
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May 2023 by mtn ear
Made an appointment 2 weeks prior to the date of service, for a transmission service. Spoke to Eric. He assured me that they would; adjust the 2nd gear band, drain/fill fluid, flush transmission lines, and change the transmission filter. This service was for a brand new transmission that was reaching its 1st 1,000mile service interval. I had scheduled the service to occur on my day off from work so as not to lose any time off from work and minimize the impact on my family.The day of the service comes. I drop off the keys and go over the list of things the transmission manufacturers required to occur in order to maintain a 2year/unlimited mile warranty. The service lady informs me that they do not have a transmission flush machine and could not do that part of the service.To those that may not know why this is a big deal. During the transmission assembly process the technicians use assembly lube, and during the first 1,000 miles the transmission clutches and steel bands wear into their new home. Losing some of their material into the fluid. If this material and combined assembly lube is not removed from the transmission there is increased wear and tear on the unit thus VOIDING the warranty.This not not my first run in with ASTORG dodge.I had called in to get a window seal leak found and fixed. I was informed that they only perform that service on vehicles that are still under OEM warranty. Basically said kick rocks and find someone else to do the service. (They lost out on $743.00 btw)Ended up taking my truck somewhere else.100% do not recommend ASTORG dodge for anything. There are better Dodge dealers in this area.
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April 2023 by Rhonda C.
Bought brand new Renegade in 2021, after hours with paper work I see I bought a 5 year warranty for over 1700 bucks. 2 years in my back brake was making noise so took back to see if they'd look at it and guy said it will be covered, if not $160 bucks to look at it. An hour and half later I get my vehicle back and they said rock and debris stuck up in there and I need new pad and rotor and labor would be around $650.00 did I want them to schedule me, I said no thanks. They charged me for half hour work they said $80 bucks and it wasn't covered to look at it. I brought veh home a feller took tire off got rock out and alls well. I didn't appreciate being treated like some dumb broad that they wanted to get money out of.
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April 2023 by Mark Hendricks
This dealership is useless. Pull on the lot to buy and they just watch you walk around. Pitiful.
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November 2022 by Joe “Pipeliner” Barker
Dan Stevens Manager treated me with upmost kindness & help. Just like an old friend. I’d recommend for customer service alone.Good inventory of vehicles.
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September 2022 by linda mccoy
I cannot say enough about our salesman, Steve and everyone else who helped us when my husband purchased his Jeep last week. We had our daughter (5) with us and Steve played with her . She loved him. We were there well past closing but no one made us feel rushed and before we left Steve wanted to show my husband the app for his phone so he could start the car with his phone. We didn’t ask him to do that but he wanted to.We went there because my best friend recently bought from them and had a good experience and recommended them to is. They really know how to treat customers!!
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September 2022 by Cody Collins
Not happy with this place. Waited 2 weeks to get my truck in for an 8am appointment. Did not pull my truck in till after 10am. Waited over 6 hours to find out what was wrong with my truck. After getting all that info tried calling literally 20 times with no answer. When I did get an answer finally was put on hold 4 times to be transferred then hung up on. Called again and was told I get a call back. No call back what so ever. Had to actually go into the shop so I could talk to them about how to proceed. What a joke this place is.
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September 2022 by Kevin Weekley
Jeff Burdine is the best salesman! Got a great deal on my new Dodge Charger!
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August 2022 by K N
Professional, honest, friendly and they wanted to get the deal done! Astorg Auto’s Dodge location earned our 5 star review! We were looking for a very specific vehicle and they made it happen. The whole process was flawless. They made it pleasant to purchase a vehicle! Thank you to all who made it possible and to your attention to detail, especially Ron, Stephen, Rockey and Keith.
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July 2022 by Angie Barnett
Good service. Disappointed in the pricing of filters. 20.00 to 30.00 dollars higher than you can buy from auto part store for the same brand.
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May 2022 by Gloria Husk
I have been using Astorg Dodge for years since purchasing my baby! I do not trust my car to anyone else. Prices are also reasonable and the staff always go above and beyond.