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August 2024 by Terry Taylor
Anytime we take our vehicles for service, it is done quickly without any issues. Mike Conley is easy to work with and keeps us updated. Over the years, we've had seats fixed, sensors fixed, oil changes, inspections, just to name a few. We've continued to use Astorg due to Mike's professionalism and easy manner, in addition to the great service provided by him and his crew.
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August 2024 by Jess J
I've been a customer of Astorg for many years; I bought my first used car in 2011. It was an incredibly easy process thanks to their sales team, thanks Ron Seldomridge! I've also had an amazing experience when my car needs any type of service: recalls, standard maintenance and also any issues I needed help with. I want to send a huge thank you to Mike Conley and his service team! ?
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July 2024 by Angie Lemon
Thanks to Mike and Chuck for making this situation right. We appreciate your help. You want a service department to cost you more, this one will. Took in jeep to get the transmission serviced. We asked specifically how it looked and if there was any metal shavings in the pan. We were told that all looked good. Unbeknownst to us the pan is rusted and didn't form a seal with the gasket causing it to leak. We took it back for them to fix it and make it right; after them NOT telling us that it was rusted that badly. They wanted to charge us over $300 to have it fixed. They wanted $150 for a transmission pan that we can get for $75 and $62 for a gasket we can get for $13. Plus labor of $144/hour. The Jeep hasn't acted right since they service the transmission to start with. Only take your vehicle to them if you want to spend more money than you need to.
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June 2024 by George Alderigi
Picking up the pieces that should have been talked about when I purchased my vehicle from superior auto.
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June 2024 by Elise Robinson
We were distressed transient travelers and were fourtunate enough to come to this dealership for assistance. We had 2 tires that failed during our cross country trek. They stayed late, allowed us to bring our dog in the waiting room, ensured I was able to connect to the wifi to continue to work and were just kind and genuine people. If we ever need another service and are close to the facility we most definitely will be back. It is rare in the day to encounter a business who truly cares for the customer. Well done!
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June 2024 by Rufus Honaker
They were really good and fast a great dealership
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May 2024 by chad Willis 7g q 5th gr n
Ask for Ben Huff , no pressure salesperson
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May 2024 by Jacob Hively
Took my fiat 500x here for a recall repair and check up. We called and set up an appointment. Upon arrival the lady at the front desk said we were down for an oil change and a tire rotation. When we told her that no we scheduled a check up on the recall. The lady at the front desk continued to be rude. Finally a manager stepped in to help. Their mechanics quoted $1500 for new brakes and rotors. I declined the service as I knew the car did not need it. They put a rejection sticker on the car. The next day we took the car to Marty’s Tires in Charleston where they confirmed we did not need all new brakes and rotors. We always have our Volvo serviced at Astorg in Charleston with excellent service. Parkersburg however, is trash. I will not be taking a car to Astrog anymore. Astrog should be ashamed at the service they provide.
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April 2024 by Jamey Ryan
I took my 2500 in for an oil change, tire rotation and balance, look at a paint issue and check two recall items. Right off the bat they tell me they can't balance the tires because they have black wheels. Hmm, that didn't matter when I brought in my Challenger that I'd purchased there. Instantly got the impression that they don't want to do any work. When I went to pick it up they told me they wouldn't look at the paint because I didn't buy my truck there. (So purchasing a Challenger from them isn't enough to get you into their family.) Then I noticed someone had disconnected my side steps and I had to get them to reconnect them. It wasn't until I got home I realized they upcharged my tire rotation because the tires are "oversized.” I'm at the commercial side of the house for this service and they think a 2500 is big? All of this was on the "commercial" side of the house right in front of their body shop. This is not a place that can perform the simplest normal service and will require you to seek out additional shops to maintain your vehicle. Worse, they confirmed that my warranty is worthless. If a RAM dealer can refuse warranty work the warranty becomes useless. I can't imagine going back to this incompetent shop for any reason.
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April 2024 by Franklin DeBerry
If I could give Zero Stars I would. Don’t bring your vehicle here for Service. Very Poor Customer Service and unwilling to own their miscommunication mistakes.
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March 2024 by Dawn Faulkner
Horrible service experience there twice!! They kept charging 179 for each diagnostic test they ran and claimed to fix the problem but engine light came back on coming home! They got over 1800.00 from me and want another 179 to diagnose AGAIN!! Unbelievable!
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March 2024 by Jerry Cooper
Jeff Berdine is a great salesman and helped me get a beautiful Dodge Charger
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February 2024 by Deb Davis
Took the jeep in for heater repair. I've been back once for something they missed the first time. Now, the cruise control is out, check engine light stays on & my tail lights won't turn off. So, of course my battery is dead. Never again.
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February 2024 by Mark Hill
Just purchased a new Ram 3500 Justin and the sales dept were excellent
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February 2024 by Steve Johnson
Looked at a truck here the sales associate Stephen Watkins was super helpful and very nice ?
