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July 2024 by Danny King
Don't care what anyone says I love this place.
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July 2024 by Joann Davidson
Was a really good place to shop got a new manager price have tripled not going back if you haven't been there in a while be ready for price shook find better deals at Walmart used to go 3 times a week I won't go back
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July 2024 by Emily
They no longer let you use the dressing rooms to try clothes on, saying that "they have returns now" ....I can somewhat understand if it's for theft prevention but I still won't be back.
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June 2024 by Loretta Hilton
Clean store friendly and helpful staff
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May 2024 by Justin Randolph
They get all this stuff for free I really feel like they should at least make sure toys and other items are wiped down and clean before the put it on the floor. I have gotten so many items from there that is just so dirty.
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February 2024 by Stephany Adkins
Love working here and love the people! All like family
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August 2023 by Patricia Brogan
This is my favorite Goodwill store for browsing! Usually not crowded. Store is kept well organized & clean.
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July 2023 by A Gates
Goodwill pulls most of the cool stuff & puts it online to sell at near retail cost. Sad. It use to be fun to find nice things for a low price but not anymore. Even stuff in the stores are a lot more expensive than necessary or near retail. And what’s with all the books being pulled out of stores for e-commerce?! Lastly, I never see handicap/disabled/special needs folks working there anymore. Nah, I don’t support that. Goodwill is making record PROFITS of of donated goods. Doesn’t matter if they claim to be non-profit. I also see so many donations thrown away. Please take donations to Salvation Army, Ten Up Ministries, Restore in Teays, or a local mission. Goodwill sold out years ago.
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July 2023 by Cheyenne Messer
I use to work for goodwill in cross lanes and let me tell you never have I ever experienced such disrespectful rude employees I've worked at alot of places and this one here Is the most miserable one yet. My own hiring manager at the time is also very rude she blamed me for almost everything I can assure you I gave it my best when working there and never again will I ever even step foot into that horrible place thanks for wasting my time hope you guys enjoy being lazy and most of all grumpy
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March 2023 by Alice Shockley
Took my daughter to the Cross Lanes Goodwill store to look for some shoes. The store was so dirty, we left after a few minutes. They really need to clean it.
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January 2023 by Rivervalley
Terrible Goodwill. All the home goods are piled in bins on top of the rows of clothes so if you aren’t really tall you can’t see what’s in them. Plus it’s all piled up so you’re afraid to knock something off.To make matters worse, you can’t get through the aisle if someone is there with a shopping buggy.Bad experience.
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December 2022 by Angie Conn
I go into Goodwill all the time in Teays Valley and never had a problem. I was in Charleston today and decided to stop by Cross Lanes instead and found that they have a few employees that are extremely rude. A younger obnoxious employee accused me of trying to steal. I asked him where he got his information, and he said another employee thought she saw me put something in a purse I was buying. I asked him why I would try to steal something I am buying, and I have to give it to them to look through when I check out anyway? I just had my phone and keys on me because I use my phone to pay so I obviously was not trying to smuggle out any items on my body. This was the most embarrassing experience. I have never had this happen at any other Goodwill. It felt like he was trying to show off in front of a few fellow employees. He threatened to make me leave because I responded like anyone to his false accusations in taking up for myself. I am also neurodivergent and have OCD, so I am weird at best when I shop in thrift store because of that so if they found that quirky fine it was still not against the law to be weird while shopping. I will never shop here and will only go to my regular store moving forward. Humiliating and unacceptable behavior from these employees.
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October 2022 by Jennifer Curfman
Although the store is smaller than most, the selection is great. The prices for name brand clothing is priced just right. The store is clean and the staff is friendly. Overall, the experience will keep me coming back.
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October 2022 by Becky Thaxton
My husband found really nice clothes today
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August 2022 by Anthony Hyre
Rude customers made the entire experience discouraging. One lady continued to shop as she checked out. I had around $50 items and my friend had close to $100 in our buggies. After a lengthy wait for the shopper who continued to pay for each item her son brought up to the counter we just left. Several other people did the same. The staff was not helpful in dealing with this customer, they just continued to check her out, one item at a time while the line behind her grew to over 7 other customers. I will not return to that location even though the items their were if better quality than other Goodwill stores in the valley.
