JCPenney is a clean, organized, and very nice store with high quality merchandise. Customers report great and super helpful customer service, with staff receiving praise. The store offers a wide selection, including loads of clothes, often with sales. It carries exclusive brands and products like West Virginia sweaters, though some specific sizes may be out of stock. Prices are noticeably higher than some competitors, but the value is good, providing style and everyday value. It is viewed as a trusted shopping destination and one of the few surviving department stores.
The store is pretty nice and the employees are nice and helpful. It just seems like lately they don't have any clothes I like.
April 2025
I was so pleased with the customer service in the jewelry section. Tammy was so nice and helpful. I got my perfect engagement ring at an amazing price. Definitely see Tammy if you need any fine jewelry!
July 2024
Loved the haircut my daughter got there. Excellent ?
