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November 2023 by Kaelin Hetrick
Seth was so patient and helpful in getting me a new phone and smart watch! I was very impressed with the overall service and courtesy the US Cellular team showed me.
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November 2023 by Melody Sine
The problem I seen was there was only 2 gentleman working the Saturday I was there. They were both helping other customers when I come through the door. The birthday greet me but the problem was it takes so long on the computer that there should have been somebody else I waited for over 45 minutes
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November 2023 by Jackie Brummage
The guy @ us cellular was awesome, very helpful & explained everything to me! Definitely recommend & will return if needed!
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July 2022 by Desarae Freeman
Great store with great staff!
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June 2022 by Andrea Kirby
I want to give a big shout out to MIRANDA at the University Town Center in Morgantown. THANK YOU - THANK YOU- THANK YOU!!!!! Your help with activating my new phone and explaining things as you went, made this experience the best I have had in a long time. I am so grateful that you were there to assist me- and even "poke" this older chick a little. LOL. Thank you Miranda. You are an example of customer service that should be standard in all of their stores. I will be recommending this location to friends and family :-)
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April 2022 by Jake Rice
worst location possible. I always have had issues here but today was the final straw. I waited for 40 minutes, pacing the store so I am seen just to get passed up for a young woman who walked in 5 minutes before one of the agents became available. no regard for people or their schedules they just want commission from sales and to flirt with the college girls that show up. go to the other locations in town
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January 2022 by Hannah Madia
Jeremy and Nathan provided exceptional customer service. Go to this store before you go anywhere else. They went above and beyond to fix an issue I caused myself. The 800 number basically told me my phone would not be able to connect to US cellular network as I did not buy the phone from US cellular. However, Jeremy and Nathan found a way. Better yet, they were personable and made me feel very welcome. Customer service like theirs is rare!
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December 2020 by Jeff Goff
Been with US Cellular for over 20 years. I've never had a problem that they haven't corrected....or even improved. Good rural & in town coverage locally, and have never had a problem nationally. Not always the first to roll out the latest services, but they get it right and prices are good.
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August 2020 by Cynthia Hamilton
Nathan is a very together sales person.
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July 2020 by Jeremy J G.
US. Cellular advertises that they're only offering essential transactions due to covid. Yet, in stores, they are taking every transaction that comes through. I asked an associate about this and they said management told them all transactions are essential, and that it's only fair that everyone gets equal exposure to the virus. I was shocked that a sign on the door said essential transactions only but all transactions were deemed essential. Also, it's a revolving set of faces at these stores. You get used to working with someone and go in again and hear, they're no longer with the organization. It's not a good sign that many of their best people are gone in no time flat. Management is exceptionally rude and refuses to be flexible and kind as the associates they fire. We moved to another carrier.
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May 2020 by Shawna Bair
Bought a screen cover up there on Saturday that I paid $31.00 for and was put on by your employee and today it pops off! What a waste of money!!!!!!!
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December 2019 by Cheyenne Sky
Nathan and Katie are the best sales representatives in the granville store. They have such a huge heart and help their customers to the fullest extent that they can.
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July 2019 by MrMentalflossed .
in 2015 us cellular lost a 30 million dollar class action lawsuit for intentionally overcharging customers hundred TO LITERALLY THOUSANDS of dollars.
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January 2019 by Chris Rathsack
Beautiful store was very helpful and knowledgeable people
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October 2018 by Cory Pittman
I was lied to on multiple accounts by staff. Told there was no contract when purchasing a hotspot and could cancel anytime only to learn later my name had been signed on a contract against my wishes. Furthermore negatively impacted my credit when again I was told it wouldn't. Extremely shady, liars, and unresponsive staff when trying to get a hold of them later to try and fix the problems I was having. Do not go here, do not get anything from US Cellular. This is the worst company I have ever dealt with.
