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November 2023 by Michael Price
Rob and the staff at Chrysler Dodge ram jeep of Morgantown are hands down one of the best dealerships to work with! They are knowledgeable and always keep me informed on the status of repair for my vehicles! Rob is always willing to take time to walk me through everything they did on the vehicle and answer any questions I may have! I would recommend these guys to anyone looking to buy or have a vehicle repaired. Thank you for your awesome service!
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November 2023 by Mark Armstrong
I wish I could give 6 stars. This was, hands down, the best car buying experience I've ever had. I purchased a vehicle from them and I live in Michigan. James was my salesman. I was having difficulty trying to find the time to get down there and pick up the vehicle after the very easy transaction from the dealership via e sign docs. The only day I have available is Sunday because I own a shop and I am there 6 days a week. James volunteered to come down at 5 am on Sunday to deliver the vehicle to me! He even followed me to Enterprise to drop my rental off! This Detroiter likes how they do things in West Virginia, and if I'm ever in the market for a new vehicle they sell, I would make the 12 hour round trip just to buy from them again. It goes without saying that I HIGHLY recommend this dealership!!!
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November 2023 by Tim Kelly
I have a 21 Ram. Truck has been good to me with a few little issues. Rob in service has been very helpful getting me in and taking care of my needs. I was just in with a manifold leak at 42k on my truck. Unfortunately they could not get it fixed same day. Parts are order, but on back order with a wait. They have been upfront with me. I’m a mechanic as well, and we have issues getting some parts in as well at our shop.
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November 2023 by dale Brown
Want to give a big shout out to the service department!!! Tyler Fike and Regina Brown was very helpful and very responsive to me about all the repairs that needed done to my truck. I highly recommend there service and i appreciate there communication and honesty with me. GREATLY APPRECIATED!!!
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November 2023 by Angel Miller
Tae and the staff did a fabulous job at making sure to get us into the exact car we wanted! They were amazing at working to meet the accommodations needed for us to get the deal done! Personable and professional! Smooth and easy transaction! That makes 2 cars we purchased at this dealership in the past year!
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October 2023 by Shannon
I was very happy with the service department. They were very friendly and informative. My service was done so fast. However, hours after my service was completed I received a call from the sales department. They were asking me to trade in my vehicle. I would prefer not to have my vehicles information given to the sales department. If I wanted to trade in my car…..I would.
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October 2023 by Danielle Leclerc
I can't thank Autumn and Lee enough for their professionalism and kind approach. They made my purchase seamless and stress free.They were both patient and answered all my questions ( even when I asked them the same questions multiple times).They come highly recommended and worth the 4 1/2 hour drive to pick up the vehicle.
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October 2023 by BD Cayton
My sales person, Courtney was there to help me within 5 minutes after I stopped to look at a truck on the lot. She answered a few questions I asked and then went to get the keys and tags to drive it. She was very knowledgeable about the vehicle. Once inside everyone moved quickly to present an offer which was a reasonable deal which I accepted. One of the most painless experiences I have ever had at a car dealership. Thanks to Courtney.
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September 2023 by Chris Everett
Eric provided excellent support. We dropped the Jeep off on Sunday evening unannounced. First thing in the morning I spoke with Eric who said he would get it into the shop as quickly as possible and get back to me. To my surprise they had a resolve within hours. Eric was very helpful and explaining the issues and keeping me updated with the progress. I would recommend their service department for any service related needs. Thanks Eric !
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August 2023 by Jennifer Sigley
I had the pleasure of working with Courtney (Sales) and Cliff (Finance). They were wonderful from start to finish. They answered every question and kept us informed during the long process of paperwork. They weren’t pushy with the sale, the service or purchasing all the “extras”. After everything was done the manager came out to make sure we had a wonderful experience as well. Everyone there spoke to you like they’ve known you forever. I will definitely be recommending to everyone I know!
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August 2023 by Luke P
Predators all around. Tyler in the garage especially. Creepy individuals. Scam artistsEdit: Tyler Called me begging i change this review. They have cared more about this google review than they did wanting to help fix my car.Edit: Tyler’s response is a complete lie. I never had a warranty to begin with so how could engine repair be covered under something that wasn’t purchased. These guys can’t tell the truth!!
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August 2023 by Joe Mallow
Chrysler Dodge Jeep Ram Fiat of Morgantown continues to deliver excellent customer service. Their representatives both in sales and in service are always friendly, knowledgeable, and efficient. They take the time to ensure they’re explaining things well and that customer satisfaction is achieved at all times. I definitely appreciate a business that stands behind their product and continues to deliver stellar service after the sale of a vehicle is made. You just don’t find that at most dealerships any longer. I highly recommend CDJR of Morgantown!!
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July 2023 by Julio Rodriguez Jr
Great service dept. Had a 3pm appt and they accommodated me at 11am because I had to take care of a few things. Quick service and no scratches on the rims after tire rotation (happened to me in the past at other dealer). Will be back for next service.
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July 2023 by Kyra Jefferson
Courtney C. was a fantastic salesman to work with, as well as Eric K. they met all of our wants as well as needs. I would highly recommend this dealer and their crew!
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July 2023 by Brooke C
I purchased a brand new keep Grand Cherokee over the phone as I’m from PA and was driving to WV specifically for this vehicle and wanted everything ready when I arrived to pick it up. They had told me it would be ready for pick up when I arrived 4 days later. When I arrived, the vehicle was not cleaned and they were still doing their standard “check over” before purchasing the car. I thought this would be a fast process. I was wrong. I ended up waiting 2 1/2hours just for them to do this. Meanwhile, I wanted to sell my suv to them as well. This took another hour and a half for them to access the car and take it for a test drive. They wanted to offer me 1500 less than another Jeep dealership. But I decided to take the deal. After I said that I would agree to this, they stated they could not give me the check for the vehicle and it needed to be mailed because where they take care of this business was in another building. At this point, I was very irritated as this was supposed to be a simple process since everything was done over the phone and all I had to do was sign papers for the new car. They were the slowest dealership I have ever dealt with. This should have taken an hour at the most since they knew I was coming to get the car. And I still left without a check and it will arrive in the mail not sure how long it will take. Very disappointing experience with this dealership. Nothing to was a fast and easy process. And Definitely pack a lunch and dinner if you will be at this dealership. You’ll need it. Never will do business again here. This is ridiculous.
