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November 2023 by Meredith H.
0 stars. Rodney Lambert is the scummiest man I've ever had the dishonor of meeting. He was so rude, unprofessional, and shouldn't be in any type of customer service industry. Don't waste your time with the service department, especially if he is part of it.
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July 2023 by Winifred R.
I had occasion to need to rent a vehicle for a trip. I had called around to all the vehicle rental places I could find. Each one of the places had vehicles that were extremely high in rental prices. I thought I had found the perfect place. The price was good. So I sent a copy of my license and insurance card to reserve the vehicle. Went to pick it up today and was informed the vehicle had been given to a customer that had an emergency problem. The employee was very apologetic and tried calling around to other dealerships to find another vehicle that was available with no success. I was told that no one in the dealership had access to the program for the rentals so they didn't check to see if the vehicle was reserved. I will never attempt to do any type of business with them again. Since the mistake was made by the employee, I was extremely upset. She tried to give me smaller vehicles - even though I requested an SUV that would accommodate six persons. Needless to say, I left without a vehicle.My advice is, if you want to rent a car from this business, be prepared to pick it up immediately - otherwise you may not get one. Just as a second part to this review, I was told that she could not offer a vehicle from the lot because the manager said no because they would not be able to be secondary on the insurance.
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March 2023 by Logan L.
Went for a simple oil change. Took TWO HOURSS!! What in the actual fuck?! Gave me 10$ off because it took so long. Id have paid him an extra 10$ to get it done in 30 minutes as it is suppose to take. They never came and got me when it was done. I had to ask. Glad this is my first and only encounter with this place. Forgot my oil change reminder sticker as well
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December 2022 by Angela M.
So, I purchased a new vehicle from this dealership back in 2019. I didn't particularly like the salesman that I dealt with, but at this point, it's besides the point. I recently had extreme hail damage to the car. Not only this vehicle but to another Nissan Altima that we own. For this kind of service, you are not able to schedule these appointments online. You need to call them. I did that. SIX TIMES! I have left six messages for their service department. None of my calls have ever been returned! A couple of weeks ago, I was on their website. One of those virtual assistants popped up. I told them what the problems were. I have no choice but to go to the Toyota dealership for my Toyota, since there have been several recalls. I explained all of this to them and I was told that someone would get back to me. No one ever has. I called there yet again on Tuesday. I asked to speak with the manager of the service department and was transferred to him. Left my SIXTH MESSAGE! Today is Friday. I have yet to receive a return call from him. I'm not sure what the problem is. I have two vehicles with major hail damage. My insurance company has already spoken to these people, but I still can't seem to get anyone to return my calls! I spoke with another virtual assistant this evening. I don't have a whole Lotta faith that anyone will ever call me back about this matter. If you deal with this dealership? Be prepared! There will never be service for your vehicle if you need to CALL to schedule an appointment! YOU ARE ON YOUR OWN! I got much better service at the Nissan dealership. That is where I will go for my next new purchase! What gets me the most about all of this, read the negative reviews! They are great at apologizing to these customers for the shitty service , but what have they done about the problems? Absolutely nothing from the looks of it! There were problems with this dealership for years! There are still problems! What a joke.
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November 2022 by J Flowers
Took my car for inspection and oil change. Got car back with all airbags disabled and told to go home because I had a pillow blanket and coat in the floor. Claims all the trash must've broken something. Didn't provide a loaner but sent a family of 3 home without airbags...manager has still not called back and I'm left with a bill I can't pay and no airbags.
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November 2022 by Ethel
Super helpful when we were in a bad situation far from home. Dawn was the voice of calm we needed to hear.
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October 2022 by A J.
I went in for oil change and tire rotation on 4Runner. TWO HOURS LATER they finished and as we started checking out, the tech realized they hadn't rotated the tires. Another THIRTY MINUTES LATER I left. Never ever ever going back. I. Get free oil changes from a Toyota for three years but I prefer to pay The Ranch Quick Lube instead. I know they are more reliable and I'm out in 15 minutes. UMotors is a horrible joke and the owner doesn't give a bloody hoot about his customers.
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September 2021 by Steve C.
STAY AWAY. STAY AWAY STAY AWAY STAY AWAY STAY AWAY LARRY WELSH is simply dishonest and CHANGED HIS TUNE on multiple occasions. STAY AWAY AT ALL COSTS They are dishonest and do not follow through with their promises. I purchased a new highlander on Saturday Aug 21. The highlander was not in stock but due to arrive the next week. I wreck the trade -in the next night. I called LARRY WELSH the sales director the next morning and he said no problem the paperwork has already been turned in and we still have a deal. Long Long story short Larry saw the trade in that Friday and then COMPLETLY CHANGED HIS TUNE. He wanted verification of this, that, and the other making me jump through hoop after hoop after hoop CHANGING HIS TUNE EVERY TIME.. But he kept guaranteeing me we still had a deal. I had the trade towed to another body shop because of LARRY WELSH'S new requirements for my trade-in damage to be verified. Then the owner jumped in and wanted the trade towed back to their shop. Then the next day the owner jumped in and he CHANGED THE TUNE EVEN MORE. Now he wants to cancel the deal because I did not pick up my new vehicle within 72 hours of it arriving on their lot even though LARRY WELSH, (WHO KEPT CHANGING HIS TUNE), was not permitting me to do so. I have several emails confirming this situation. OH I FORGOT TO MENTION that LARRY WELSH called me this past Saturday and screamed at me because he has been in the car business 22 years and HE HAS NEVER BEEN ACCOUSED OF "CHANGING HIS TUNE"
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July 2021 by billie osecky
Great Staff .. Beautiful Business . Professional Friendly Atmosphere. I take My Toyota HiLander to No one else. Very Good Dependable Service Dept.
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July 2021 by Mike O.
Their body shop is amazing. They repaired damage to one of my used cars and helped me get it done at a good price. The sales department though, when I asked if they could find me a type of pre-owned vehicle, I was given every reason why they couldn't including that the type I was looking for was going for a lot of money. They didnt even ask what I was willing to spend. I guess they sized me up over the phone.
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April 2021 by Kristen G.
I should probably rate this a 2 or below, but here I am. Giving them more credit than I should. I bought a new car a few weeks ago, I love it. The customer service and financing service- this is what ruined it for me. Let me start by telling you that I was on the lot for a full 15-20 minutes without anyone coming to meet me or help me. We had to call from the lot. Afterwards, a salesman helped me and was friendly enough, but that's about it. After several offers were ran, they came down on the price of the car and gave me the car on the lot when I was willing to downgrade to get something slightly more affordable. Now let's go to financing. I spoke to my salesman several times about not wanting an extended 6 year warranty. During the financing part- I was given a piece of paper with 4 different options of warranties- at this point I was there several hours and didn't realize that I was supposedly purchasing a warranty that I did not want. I was never told "you don't have to get this" I was told to pick one. Obviously being the first time I've purchased a new car on my own, I picked one, not realizing that I was purchasing a warranty that I already said no to several times. Fast forward to opening my Mail a few days ago and SURPRISE!! I have a 6 year 75,000 mile warranty that I purchased unknowingly. From my point of view, this is shady and kind of dirty. I spoke to several others who have purchased their cars there and the same thing happened! Thankfully, after a lot of emails back and forth with financing, it's getting "taken care of" and while I'm not getting any money back, it's going towards my overall principle. Moral of the story: go elsewhere.
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March 2021 by johnathan miranov
Went in for an oil change. They got the job done and didn't try to nickel and dime me. It took a long time for an oil change though.
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October 2020 by Lana B.
Amazing service! Tom (GM) took care of us. Will probably purchase our next vehicle from here too as well. Great people and service.
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September 2020 by Kevin Kaper
If you don’t know a thing about car they will rip your wallet. Not all representatives are terrible but avoid Ron. It’s unbelievable that he was trying to sell something for $400 that would anywhere will cost around $150.“AVOID THEM AT ANY COST”
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September 2020 by BreakRide19
Nice people. Got everything I needed done in a timely manner.