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November 2023 by Meredith H.
0 stars. Rodney Lambert is the scummiest man I've ever had the dishonor of meeting. He was so rude, unprofessional, and shouldn't be in any type of customer service industry. Don't waste your time with the service department, especially if he is part of it.
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July 2023 by Winifred R.
I had occasion to need to rent a vehicle for a trip. I had called around to all the vehicle rental places I could find. Each one of the places had vehicles that were extremely high in rental prices. I thought I had found the perfect place. The price was good. So I sent a copy of my license and insurance card to reserve the vehicle. Went to pick it up today and was informed the vehicle had been given to a customer that had an emergency problem. The employee was very apologetic and tried calling around to other dealerships to find another vehicle that was available with no success. I was told that no one in the dealership had access to the program for the rentals so they didn't check to see if the vehicle was reserved. I will never attempt to do any type of business with them again. Since the mistake was made by the employee, I was extremely upset. She tried to give me smaller vehicles - even though I requested an SUV that would accommodate six persons. Needless to say, I left without a vehicle.My advice is, if you want to rent a car from this business, be prepared to pick it up immediately - otherwise you may not get one. Just as a second part to this review, I was told that she could not offer a vehicle from the lot because the manager said no because they would not be able to be secondary on the insurance.
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March 2023 by Logan L.
Went for a simple oil change. Took TWO HOURSS!! What in the actual fuck?! Gave me 10$ off because it took so long. Id have paid him an extra 10$ to get it done in 30 minutes as it is suppose to take. They never came and got me when it was done. I had to ask. Glad this is my first and only encounter with this place. Forgot my oil change reminder sticker as well
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October 2022 by A J.
I went in for oil change and tire rotation on 4Runner. TWO HOURS LATER they finished and as we started checking out, the tech realized they hadn't rotated the tires. Another THIRTY MINUTES LATER I left. Never ever ever going back. I. Get free oil changes from a Toyota for three years but I prefer to pay The Ranch Quick Lube instead. I know they are more reliable and I'm out in 15 minutes. UMotors is a horrible joke and the owner doesn't give a bloody hoot about his customers.
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June 2022 by sneakysnakepie1
They lie right after another. Go to a different dealership especially one that doesn't have potholes in the entrance for starters. Employees not trained properly telling false information. The said Manager doesn't do nothing about it. But they're continuing working there. Eventhough I was told wrong information from several employees.
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September 2021 by Steve C.
STAY AWAY. STAY AWAY STAY AWAY STAY AWAY STAY AWAYLARRY WELSH is simply dishonest and CHANGED HIS TUNE on multiple occasions.STAY AWAY AT ALL COSTS They are dishonest and do not follow through with their promises. I purchased a new highlander on Saturday Aug 21. The highlander was not in stock but due to arrive the next week. I wreck the trade -in the next night. I called LARRY WELSH the sales director the next morning and he said no problem the paperwork has already been turned in and we still have a deal. Long Long story short Larry saw the trade in that Friday and then COMPLETLY CHANGED HIS TUNE. He wanted verification of this, that, and the other making me jump through hoop after hoop after hoop CHANGING HIS TUNE EVERY TIME.. But he kept guaranteeing me we still had a deal. I had the trade towed to another body shop because of LARRY WELSH'S new requirements for my trade-in damage to be verified. Then the owner jumped in and wanted the trade towed back to their shop. Then the next day the owner jumped in and he CHANGED THE TUNE EVEN MORE. Now he wants to cancel the deal because I did not pick up my new vehicle within 72 hours of it arriving on their lot even though LARRY WELSH, (WHO KEPT CHANGING HIS TUNE), was not permitting me to do so. I have several emails confirming this situation.OH I FORGOT TO MENTION that LARRY WELSH called me this past Saturday and screamed at me because he has been in the car business 22 years and HE HAS NEVER BEEN ACCOUSED OF "CHANGING HIS TUNE"
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April 2021 by Kristen G.
I should probably rate this a 2 or below, but here I am. Giving them more credit than I should. I bought a new car a few weeks ago, I love it. The customer service and financing service- this is what ruined it for me. Let me start by telling you that I was on the lot for a full 15-20 minutes without anyone coming to meet me or help me. We had to call from the lot. Afterwards, a salesman helped me and was friendly enough, but that's about it. After several offers were ran, they came down on the price of the car and gave me the car on the lot when I was willing to downgrade to get something slightly more affordable.Now let's go to financing. I spoke to my salesman several times about not wanting an extended 6 year warranty. During the financing part- I was given a piece of paper with 4 different options of warranties- at this point I was there several hours and didn't realize that I was supposedly purchasing a warranty that I did not want. I was never told "you don't have to get this" I was told to pick one. Obviously being the first time I've purchased a new car on my own, I picked one, not realizing that I was purchasing a warranty that I already said no to several times. Fast forward to opening my Mail a few days ago and SURPRISE!! I have a 6 year 75,000 mile warranty that I purchased unknowingly. From my point of view, this is shady and kind of dirty. I spoke to several others who have purchased their cars there and the same thing happened! Thankfully, after a lot of emails back and forth with financing, it's getting "taken care of" and while I'm not getting any money back, it's going towards my overall principle. Moral of the story: go elsewhere.
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September 2019 by John S.
My Highlander needed repairs and my service rep Rodney kept me informed of how the repairs were progressing. I picked up my car in the time promised with all repairs completed. Rodney was informative, professional and pleasant throughout the entire process. Great service from University Toyota.
