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January 2024 by Mitchell Bruckman
Great customer service. I got into an accident with our Uhaul and didn’t now what to do. I went to the nearest uhaul location which was this place, and they didn’t hesitate to help me in any way they could. Stand up individuals working here.
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December 2023 by Sam Alghazali
The worst U-Haul I ever been to
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November 2023 by Jay Ivy
Quick and easy rental process whether you’re moving across town or across the country.
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October 2023 by Steven Poling
Great people and fast service.
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September 2023 by Frederick Balsley
Worst rental experience I have ever had. The manager has horrible communication, is arrogant, and unhelpful.Overall, I will not try U-Haul again because of this mans extremely unprofessional behavior.We were not able to get our truck, even after having it booked for several weeks, because we ended up in an argument with the ridiculous manager, so we left and went elsewhere.We were treated properly at a different rental company.
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July 2023 by Richard Acosta
Kevin, you really showed your care and concern for your customer's needs. Thank you for working with me to handle my business.
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July 2023 by Camila Teixeira
I've been renting from other UHAL's, but this one in Morgantown is wonderful. Not only the staff is super friendly and helpful, the equipment is clean and very well-maintained.
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May 2023 by C.M.
Horrible experience with this location. We booked several months ago, paying extra money to guarantee a truck. Our truck was given away to someone else. While logistical mistakes happen, the management failed to provide any empathy saying “tough luck” and go get upset at someone else. We then had to extend our travel day by three hours to get a truck at a new location. Overall, we will never use Uhaul again, and regret not going with Penske.
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May 2023 by Brian Kraus
Great customer service. Helpful staff.
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February 2023 by L 22
The Van Voorhis location is a very nice facility, updated, clean and fully stocked. The staff was very pleasant to work with extremely accommodating with my particular situation. They made my tough, frustrating day, a much better day. Thank you for a great experience!
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February 2023 by Xavi
Good service, friendly staff.
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November 2022 by Rowen Chaos
All their trucks within the 20 a day range have the check engine light on. They don't know how to communicate. After my wife and I TOLD THEM we were in the ER with covid and that we would be over that next day to pay since we are disabled the little brat working here lied to us and they towed our truck! We had to come out and get our stuff out! I hate U-Haul! They are ableist since they claimed they had called us and left a message FOR MY HEARING IMPAIRED WIFE. I should have know better since they fired me from work at home because I have doctors appointments and I am autistic.
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October 2022 by jakob godfrey
Terrible service. Will never answer the phone
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August 2022 by Katie Harman
Our visit started out well the gentleman working was incredibly polite and helpful it was the end of the day for him and we were the last customers. He took off before we got out of the parking lot and we discovered that the left hand turn signal and brake lights we're not working we tried to call the number on the bottom of our receipt but did not get an answer. Because of this it caused our entire trip to run behind because we do not want to drive with policy equipment but we didn't know what to do since we couldn't get a hold of anyone after waiting and trying off and on for an hour we finally decided to go ahead and go and deal with it when we dropped off the truck.
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August 2022 by F Sanders Yandel
Outstanding service, and CLEAN truck cabs...the owner/operators really go above and beyond with outstanding customer service -- they are good people, and I highly recommend them.
