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November 2023 by Sarah Council
I had the absolute best experience today. I signed up with Verizon about 6 months ago and was lied to from day one. I wasn’t sure if I would be able to switch over since my sign up was so recent, but Kyle made it happen. Not only did he make it happen, he also made it very easy, and kept me informed of everything going on the whole time. I ended up switching over all 3 lines, and adding home internet. Even though I added on home internet, I walked out of there paying around $100 less each month. If you’re thinking about switching, or already have them and need assistance in any way, I highly recommend you stop in and ask for Kyle. He’s so informative and his customer service is top notch.
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November 2023 by Alexis Liebal
I'm not even a T-Mobile anymore, but my sister is and she was having issues, but in Alaska (where there are no T-Mobile stores). Jonnie helped us and was so awesome the whole time. Very helpful and kind. Jonnie is Wonder!!
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October 2023 by Derek M
Great experience switching over to T-Mobile. Kyle took great care of us!-Thanks!
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August 2023 by Judy Keane
Nice staff, friendly and helpful.
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July 2023 by Chris Lzo
I go to the store in april 28 for pay off my 2 phone and end the contract and everything and line and service. i pay $1133 for 2 phone. because every phone i get from them was replacement phone all of them start to give me problem after days, because, are trash and the singal was awful. I left the store and they didn't tell me my service was continue running, i go in june they say, they frezze my account and they say i will get back my $107. until now i realized they didn't anything, I receive letter, later saying I have pay almost 94 dollars plus 107 i pay before. I am still waiting for receive almost 107 to my account. From april 28 until now $1334 dollars i spend for everything.
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July 2023 by Joseph Lyons
Friendly staff.
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December 2022 by Danielle Rochester
Went in to oay my bill , was helped by Zay , this guy is absolutely amazing. He's super friendly and very helpful, he goes above and beyond to help out. This is the second time he took care of me he is awesome.
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December 2022 by Brian Beam
Employees don't seem to care much, but who can blame them they don't get paid enough
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October 2022 by Michelle Culley Kortyna
I went in too late to exchange my broken phone. But they had had it for 5 days and still hadn't even checked it in for me to get it or to let me know by email that it was even there.
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October 2022 by Michelle Kortyna
I went in too late to exchange my broken phone. But they had had it for 5 days and still hadn't even checked it in for me to get it or to let me know by email that it was even there.
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October 2022 by Lee Ann Coffield
Zay was so helpful.
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September 2022 by Connie Mccartney
Went into the store at STC in Morgantown to switch my service to them from at&t. I was greeted by a guy named Jerry(supposedly) I explained to him what I was looking for and that I had talked to t mobile customer service who Informed me that no deposit or activation fee was required since I was coming from a competing company. His whole demeanor changed. He was so rude to me wouldn't even give me his name luckily a lady who works there came out and gave me the managers name and his. I'm sure he didn't Want to help me because it was 5 minutes til closing time but ok. If I could give this place a half a star I definitely would.....go ANYWHERE but here
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September 2022 by eric jones
My switch from Sprint to T-Mobile left my phone always searching for a connection eating up my battery.
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May 2022 by jawne grant
Gabby be girl boss!
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April 2022 by Jonnie Chaparro
The employee Ida is just wonderful and so helpful and very polite.
