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December 2023 by Chuck Lott
Had a question about phones. Big help. Great people
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September 2023 by Allen Simpson
Went here looking for something other than At&t. I first asked if there service worked in my area. They assured me I would have 5G at my residence and that if I had . Purchased plan and phones and when I got home I had zero service. I returned to the store the same day and the store manager “Trumyn” made some changes on the phone and said it would now work. I returned home and still no service. I returned everything the next morning and the same manager told me that I owed nothing. A month later I got a bill for service from T-Mobile. I returned to the store and the same manager said it was a mistake and he would take care of it. Then I get a bill a month later stating that my service was deactivated and my bill was being sent to collections. I finally got to speak with someone from T-Mobile headquarters and they were no more help than the manager. I paid the bill and filed a complaint with the BBB. The worst company and customer service I have ever dealt with. It cost me $150 for absolutely zero service.
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September 2023 by Allen S.
Went here looking for something other than At&t. I first asked if there service worked in my area. They assured me I would have 5G at my residence and that if I had issues that I could return the phones and cancel service. Purchased plan and phones and when I got home I had zero service. I returned to the store the same day and the store manager "Trumyn" made some changes on the phone and said it would now work. I returned home and still no service. I returned everything the next morning and the same manager told me that I owed nothing. A month later I got a bill for service from T-Mobile. I returned to the store and the same manager said it was a mistake and he would take care of it. Then I get a bill a month later stating that my service was deactivated and my bill was being sent to collections. I finally got to speak with someone from T-Mobile headquarters and they were no more help than the manager. I paid the bill and filed a complaint with the BBB. The worst company and customer service I have ever dealt with. It cost me $150 for absolutely zero service.
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June 2023 by Judy Rebold
I went in TMobile at Morgantown mall the other day in total frustration trying to get my phone service straight after getting my phone mailed to me by T-Mobile. When I went in I was greeted with some of the friendliest people. Jas and Trumyn went above and beyond my highest expectations. I really appreciate the help they gave me. If it were not for these two young people I would have sent the phones back and went to another carrier. Thank you Trumyn and Jas!!!
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May 2023 by Corey Carpenter's brother
Best cellular network, services, and amazing deals that are not fraudulent or sneaky
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March 2023 by Marco D Soave
We are not technically proficient, were travelling from Canada and had issues with our mobile hotspot. Trumyn and Jocelynne were absolutely fantastic with us ! They couldn’t solve our issue because our provider in Canada failed us. However they creatively provided a a fantastic, reasonably priced alternative patiently spending time with us explaining everything and making sure we were capable of communicating with our own clients, friends, and family back home. You two are both great employees for T mobile and should be commended for the value you bring to that organization!Thanks again !Mark & Jen
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December 2022 by Pat Harper
Teresa was so knowledgeable and friendly. As senior citizens with limited tech know-how, Teresa took care of everything and explained the plans and phones. A big thank you to her and her outstanding customer service!
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December 2022 by TG Urquhart
I see some negative reviews about this place.That wasn't my experience at all. I had an issue with my phone that I couldn't figure out, no matter how much of "my own research" I did.They got me back up and running within 20/30 minutes.Solid place.Thanks y'all ?
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December 2022 by Lazermage 23
Went in with a phone issue and was greeted by great and knowledgeable staff that was able to solve my problem and have me in and out of the store quickly.
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May 2022 by Kevin Lynch
Met Derek the Market Manager today. He was able to fix my billing issues. Thank you!!
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April 2022 by P3 janitorial Services
I happen to speak with some one today by phone and the person was rude and crude and that i use to run a cell phone business and the person had no business getting nasty first off t-mobile won't put up with that and second find your self a new job and don't be a college j*** . Metro is a mvno that runs of t-mobile network and telling some one not to call t-mobile in rude manner is something t-mobile won't put up with and please be nice to all customers and here at t-mobile we strive to provide good services and coverage for all. I have made the report and there is no need to be unprofessional on the phone and i mean it .First off all cellular companies have mvno resellers that runs off the networks of that cellular company so lets not be rude and unprofessional . I been a t-mobile customer years ago and if your not happy working as t-mobile then shut down your store . T-mobile for all is what i push for and t-mobile retail or not i don't care but don't be rude with any current t-mobile customer nor metro customer and that the employee would need to be handled and that i could do a better job then what the person acted on the phone. The person needs to learn mvno companies that run off t-mobile and other networks because i was a dealer for one more mvnos in the past but the rudeness wasn't called for .
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April 2022 by Mika Allen
Does T-Mobile not give these guys chairs ?? I’ve seen one sitting on the ground and the other laying on his back playing on his phone.
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December 2021 by Michael Hanson
If I could leave zero stars I would! Garrett "The Manager" is incompetent when it comes to pretty much all aspects of managing and customer service. I'd go to any other T-Mobile in the Morgantown area. DO NOT GO TO THE MALL!
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September 2021 by Carly Oneal
Will was awesome! Took care of everything we needed and kept our cost down too! Fantastic customer service!
