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February 2024 by dom devine
The car buying process is typically a hassle and some dealerships like to hide fees. Subaru of Morgantown was straight forward didn’t hide any fees and worked with me to find a car that worked. Taylor was a great sales women over all great experience 10/10.
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January 2024 by A Mayle
We were looking to replace our 14 year old Subaru Forester that we had purchased from John Howard Motors. It was a wonderful car with relatively low mileage for one that old, but it was time to move on and get something with all of the "bells and whistles." We were looking online at vehicles and found a couple that we would like to look at. I clicked a link, and received an email from Joshua, offering to help us with our search. I told him that we were interested in both the Crostrek and Outback. We made an appointment and went to the dealership about an hour later. Joshua had both vehicles cleaned off and warmed up and waiting. He was very helpful with showing us all of the features of each vehicle and let us test drive each one. After deciding on the Outback, Joshua made the purchase very easy. He explained each step as we went along and we never felt rushed or forced into adding things that we didn't felt like we need. He helped us set up our accounts on the MySubaru app and showed us how to use the remote start from the app. He was very knowledgeable and helpful throughout the entire process. As we were finishing up, he told us not to hesitate to contact him if we had any questions. I DID have a question and he responded very quickly. This type of customer service is difficult to find. I would HIGHLY recommend Joshua to anyone interested in considering a Subaru.Side note: Subaru was our first choice, but we had seen another car at a dealer across town that we were interested in test driving the same day that we contacted Joshua. I called the dealer (actually while we were driving the Outback) and asked about a specific vehicle that we had seen. The salesman showed zero interest in asking my name, offering to clean up the car and have it ready, or trying to set up an appointment. That made our decision so much easier. Our first choice was the Subaru, but if that was the level of the customer service at the other dealer, we wanted no part of it.
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January 2024 by Matt Harbert
Best place I’ve ever dealt with! Was me and my wife’s first car buying experience and Josh was absolutely kind and wonderful to deal with! Went above and beyond to help us get our dream car! Would recommend this place highly to anyone they treat you like family! We are so happy with our purchase! The service department goes above and beyond to make sure the car is perfect!! All my questions were answered promptly!
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January 2024 by Micah Burgett
We purchased a new to us car from here. Katie made the buying process smooth and quick. They offered me a great price on my trade in and had a better than reasonable price on the car we were purchasing already. I would definitely recommend this dealership to somw looking to purchase a new or used vehicle!
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January 2024 by Ashley Austin
I worked with Taylor, and she was such a great help. This was my first time ever buying a car, I felt unprepared but Taylor assured I wasn’t!She helped me understand all the extra stuff that is included in the Crosstrek. I would recommend anyone to Taylor! Best salesperson I have worked with.
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January 2024 by Mathew K
Went in before Christmas to get a used truck that the team had just got in. The process was quick and easy. Caleb was even able to rush it in for inspection so I could get it before the holidays, which was amazing. You know they are always busy down there lol.
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November 2023 by Lynn Wilson
Nick Azzuro was a great salesman and did everything to help me get into my Jeep. I was pleasantly happy with the work he did and what he had to do to get me into my Jeep.Thank you Subaru Of Morgantown
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November 2023 by Erica Jernell
Just moved back home to WV and my 2023 Ascent was in need of its 13,000 mile maintance appointment. I had an appointment at 12, but went in early cause we finished up what we where doing early. They got me in and out the door quickly! They really took care of me and provided personal service. Can't thank you enough cause you made this veterans day. I will be back! Thank you again!
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November 2023 by Gavin Mesmer
I can't say anything bad about our experience buying our vehicle from Subaru of Morgantown. Our salesperson, Bud, was absolutely phenomenal. His kindness, professionalism, and humor made an unusual situation very easy to deal with. There was a conflict in the payoff of our current vehicle and it took an extra day to sort it all out. Bud was patient while his sales manager worked through the situation, and in the end, we drove off in our new vehicle. The entire staff at the dealership was kind and fun to talk to. I wish I knew all of their names so that I could mention them here. You can't go wrong in buying from Subaru of Morgantown!
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October 2023 by shar
Ridiculous waste of time dealing with this dealership. Ordered a car Mid July, created the perfect spec and the salesperson couldn't even input the correct information. Was given a VIN of a totally wrong spec vehicle months later and absolute poor communication from this entire team, responses we're extremely slow with no respect for the customers time. Super glad I didn't give these guys a dime of my hard earned money. Total waste of time. If you want your time wasted and a giant headache go ahead and hit this dealership up. I understand mistakes happen but it's vital that this is dealt with quickly and respectfully. I just didn't have that experience.
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September 2023 by Crystal Criss
Lorena has been the best saleswoman I have ever dealt with. She went above and beyond for everything. Not only to my husband and I, but my daughter as well. We loved that there was total transparency pricing. What you saw on the paper is what you paid. We were not pressured into anything as well as the extra packages. Everyone that we came into contact will in the sales room was very respectful and friendly. Even after the sale, they made sure we were happy with our purchase. I will definitely do business with the dealership again.
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September 2023 by Brooke Lawson
I had the best experience with Lorena at this dealership. She was very knowledgable and made me feel super comfortable. I recommend her 100%. I am more than satisfied with my new car. I am thankful that I had the opportunity to work with Lorena and Subaru of Morgantown.
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September 2023 by Matthew Lancaster
I've been talking about getting a Subaru for quite some time now. On Labor Day my wife and I pulled in and were greeted by Caleb Smith. He got a few cars ready, worked out a deal for us, and we left happy that day. The car wasn't serviced and detailed yet so we had to wait to pick it up. He was being realistic with us and said it might not be ready for 2 days but the very next day at lunchtime he reached out and said he got it pushed through for me. All around great service. Thanks!
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August 2023 by Stefani Rexroad
My fiance and I were on the hunt for a family car that would accommodate our growing family. We decided to come to Subaru of Morgantown and had an amazing experience. We HIGHLY recommend Caleb Smith! We told Caleb what our budget was, what features we were looking for, and he took all of that into consideration and found us the perfect family car. We could not be happier! Caleb made the whole process easy and explained everything in detail. Also finance manager Dorsey was fantastic as well. Actually the whole staff was wonderful and super friendly. I would recommend this dealership to anyone!
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July 2023 by Kayla Vaughan
I came to Subaru of Morgantown to trade in, and was helped by Lorena. She was great and helped me get a good deal on my 2021 Honda CR-V. Easy to work with and everyone was so kind. Great service!