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August 2023 by Jacinda Hickman
I really debated on posting this review, but after talking to others about my experience, they have all agreed it’s worth sharing.I came in with my 5 year old and 1 year old to get school shoes for my 5 year old and the baby’s first pair of shoes. The staff were helpful to size my girls’ feet and select shoes of my request.The service in this store is great, but to the point where it’s almost a running joke that you can’t leave without more than one pair of shoes. So after 3 pairs of shoes (2 for my 5 year old, 1 for my 1 year old) totaling $170, I immediately had buyers remorse.When I got home, I searched online and had found plenty of back to school sales from larger companies and was able to save $70 from the same shoes I had purchased. I felt bad considering this is a small company, but ultimately shoes are usable for such a short time for my girls’ ages, so I came back to the store to return the 3 pairs of shoes (with my receipt and the shoes had not been worn).The older salesperson or owner immediately met me at the register and asked if I was exchanging for another size. I nicely said with embarrassment “no, I’m returning because I found them cheaper elsewhere.” This lady immediately got nasty with me. She huffed and puffed and told me to get my receipt and she would price adjustment (which if this is something the store clearly offers, I would have GLADLY pursued that route). As I was trying to find the receipt on my phone, this lady proceeded to continuously berate me. She said things over and over such as “you just come in here and have us measure your kids’ feet so you can take the guess work out of getting shoes elsewhere.” (And I mean she said this at least 3-5 times in a 2 minute span) and was aggressively slamming things around the register around.I was so frazzled and upset that I was being spoken to like this that I gave up on my receipt search and told her to just refund it. Again, as she’s processing the refund, she continued to say “you just took the guess work out and saved you having the back and forth of guessing shoe sizes” and then questioned me about how much I saved and where I purchased my shoes. I told her I purchased them online from Zappos and she huffed and puffed and complained that “Zappos isn’t allowed to sell striderite shoes cheaper” and that she was going to call striderite and “shut it down”.I couldn’t have gotten out of that store fast enough. My daughter’s name was written on a card with previous record of shoe sizes and a previous shoe return from a year ago. I can only imagine what this card says about us now.I really wish I had a different experience and could try again in the future with better customer solutions, but I will never show my face there again. I truly hope the owner learns from this review and clearly offers price matches and better customer solutions to improve their store. I just unfortunately won’t be back to find out.
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July 2023 by Miles Nelson
Extremely helpful staff. Always happy to support local businesses.
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August 2022 by Delilah Michael
This makes shoe shopping so easy!!! My little brother has a wide foot and its very annoying to go to 5 different shoe carnivals, shows, and departments to find a wide childrens shoe. For this, we walked in, he got measured, and she showed us some shoes he might like. He found the perfect pair and was very happy with the purchase. They have so many options in adult amd children’s shoes. Absolute best shoe store ever.
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March 2022 by Megan Warner
I am very very disappointed with my most recent purchase. We have been purchasing our children's shoes for the past 6 years at Morgantown’s location. I recently went in with my 5 year old son for a pair of tennis shoes to wear for indoor sports. Unfortunately the styles he liked were not in stock. I asked for them to be ordered and was told they are struggling with ordering right now (( totally understood with all of the shortages now)) .. when I check my phone to see if I could track down the style he likes in his size the associate told me “ You can check for that on your own time, not now.”Very rude, very disrespectful. I was there with my 3 young children, and have chosen their family run business over larger stores for years. I will not shop here again and will highly discourage others in the future.
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March 2022 by Barrett Kabulski
Great place for children's shoes. Measured my kids feet and offered multiple suggestions. The salesperson was great with kids.
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September 2021 by Chuck Clovis
They do NOT provide repair services as advertised
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August 2021 by Charles Casteele
Great customer service. Salesperson weng out of their way to help us find shoes for my 11 year old daughter. Though we did not buy this time. We will be back!!!!!!!!!!!!!
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April 2021 by Jeremy Shahan
Great service. They obviously know what they are doing. A little pricey for kids shoes, but the professional treatment was worth it.
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December 2020 by Jaquelynn Selby
We had such a wonderful experience shopping for my sons first pair of shoes... the attendant (KH is what our receipt said was the cashier cause we didn't catch her name) was so helpful. She was so patient and kind to my son and let us try on as many shoes and we wanted. We had a great and memorable time, and learned that they sell mens and womens shoes too, so we will definitely be back to give them more business!
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October 2020 by Anne Caruso
Great selection of high quality kids AND adult shoes. LOVE my Sofiwalk flats from here!
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March 2020 by Jody Wilkins
Wonderful selection of shoes for women and children! Great quality! Staff is always helpful and very polite! Best shoe store in town!
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March 2020 by Renee Thomas
Love the nice selection and the staff is friendly and always very helpful. My favorite shoe shop
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September 2019 by Michelle Ramsey
I went shoe shopping on Friday evening and had an associate named Kelsey (I think). She was very helpful with everything from measuring for correct size, putting my orthotic insoles in the shoes I tried on, and she even put the shoes on my feet! I felt that she was knowledgeable in her products and made suggestions on could make it better, for me personally. She even took the time to show me how lock laces would look on my new shoes. Of course it was a great idea, so she fixed me up and I went on my way with my new shoes on my feet and she made a great sale! Thank you Kelsey! I’ll be back when it’s time for new shoes again!
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September 2019 by Sparky Bird
Very little selection.
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August 2019 by Jerri Mancuso Rodeheaver
Not just for kids ... great adult shoes too
