The Morgantown Utility Board (MUB) is a reliable and helpful utility provider, known for its excellent customer service. Customers have praised the company's employees for their willingness to go above and beyond, even in challenging situations such as helping a couple get their car unstuck from the snow or resolving complex issues with sewer and water line installations. Reviewers have highlighted the professionalism and problem-solving skills of MUB staff, who have demonstrated a genuine desire to assist customers and ensure their satisfaction.
Bills are overpriced and keep on rising. Autopay is a clunky mess on their website mine didn't go through with a known working card so I manually had to pay to avoid getting price gouged with a late fee
March 2025
Absolutely incompetent when it comes to resolving their own errors they created. Customer service reps are not reliable and frequently make mistakes taking information over the phone and making changes to account.
March 2025
Horrible customer service. I’ve lived in the same place for almost 6 years and $115 for one person is ridiculous ! My bill has NEVER EVER been that high. Customers should always call in and request an accurate meter reading instead of allowing them to estimate!
