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September 2022 by Barbara C.
In my opinion Kroger is the only store in Morgantown for groceries. The positives ~ the store is well maintained and by that I mean it is clean and well organized. They do have self check outs. They offer both pick up and delivery.The negatives ~ If you are shopping on a weekend day you will find they sell out of items very quickly and it's not necessarily restocked quickly. The pharmacy is too difficult to deal with : Their lines are always long to pick up a prescription. The pharmacist is not always easily available. In order to get the best price for your Prescriptions you have to request the pharmacy employees to run the Prescription three different ways. Ie., Good RX, Visory and your insurance.The worst I have seen is when ordering a special cut of meat or seafood an employee did not wear gloves when handling the meat. The deli is difficult to communicate with and their employees are extremely slow. Maybe I should be shopping somewhere else.
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April 2022 by Brandie M.
Don't bother doinf grocery pick up. Twice now I had items marked as out of stock that they had on the shelf. Went to pick up last night and 1 item was missing and 4 items were out of Date. Went to make chicken breast and dinner I had purchased in my order last night to find that they only gave 2 of the packs of chicken breast I purchased . It's almost $5 a pound. That's not cool. Now I'm I'm $20 in groceries I paid for because either they kept it for themselves, didn't bother reading the order, or it's expired.
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April 2022 by Morgan Harvey
Just an FYI, if you’re sick and need groceries for your kids, you’re better off just to go in the store and spread your germs, otherwise, you’ll receive rude, impersonal comments from the grocery pickup employees, who are worried about the fact that you’re sick and wearing a mask, but not wearing a mask themselves.
Won’t be returning to Kroger Suncrest ??
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January 2022 by Michael Weber
By far the worst supermarket I have ever shopped at. Shelves EMPTY daily. Looks like the store Has been pillaged on a daily basis. Cannot get even the smallest of things like a gallon of water for days.
Management is awful, always has excuses instead of being a manager and taking the lead and rectifying situations. Meat and seafood section closed for days. It’s a pathetically ran store.
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January 2022 by Amanda Greaver Mitchell
This place actually makes me mad. I find it odd that they can jack up the prices, actually double the prices verses Walmart. I get we live in a college town, but this is getting out of control. I always buy Farm Fresh Mozzarella sticks. The same brand, the same amount, and Kroger's was at $13.99 then they just raised it again to $14.49 but yet at Walmart, same brand, same amount and it's $10.38. I understand prices are going up, but before they even went up, Kroger's was 10 times more expensive then any grocery store in Morgantown. Price gouging is what it is. It actually baffles me how much more they charge than other grocery stores in Morgantown. Price gouging should be illegal. Kroger's items are no better then any other grocery store. Same brand etc.
This place is always so busy, I only shop here if I absolutely have too. Busy isn't the word for it, but I find it odd, that so many people shop here knowing they price gouge.
And to the Karen/Ken that decided to take up two spots today Jan 15 2021around 12:30pm, when there was absolutely not one parking spot left, I hope you get stuck in the snow. To feel so entitled that you can take up two spots, knowing how busy this store is.
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August 2021 by Lauren F.
THIS IS FOR THE FUEL STATION! I stopped to get $12 in gas at this station today. I forgot my card so I was just using cash that was in my car. Unfortunately right after I paid the system went down. It wouldn't pump my amount so I waited for it to reboot. The attendant Ethan checked with me multiple times. He apologized and offered to pay for my gas. He went above and beyond which is really hard to come by for a kid his age working a service job. I left to run an errand and when I came back it still wasn't up and running. I let Ethan pay for my gas with the hope that he would be paid back. He even offered to pay for extra gas. I didn't take him up on it but that he offered was very kind. Don't take this guy for granted you have a very competent and kind employee in Ethan.
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June 2021 by Randy C.
Don't waste your time with Kroger Clicklist at this location.... They are the absolute worst... typically they are missing at least 5-10 items... multiple times they have forgotten to put items in the car when we do have all of the order or they will cancel the pick up at the last minute. Very unorganized!!
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May 2021 by Raschelle F.
The floral department at this store is always trying to sell you something that's half dead and overpriced!!!
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February 2021 by Paula F.
As far as I know there is still a pandemic going on. Why then has Kroger stopped some of their safe practices? There is no longer a separate entrance and exit. The arrows have been removed from the aisles. One day I counted 5 people not wearing masks. When I inquired at the customer service desk as to whether they still had a mask policy, the man working there was extremely rude. This store is very convenient for me, but I may start going to Giant Eagle.
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January 2021 by Patsy H.
Pick up service at Suncrest Krogers is terrible. The first time we went to pick up food today between 12-1pm they said "Sorry...we are running two hours behind." They could have texted us or emailed and we had driven 15 miles to get there. They told us to come back in 2 hours. When we did return it still wasn't ready. They also do not give you a receipt so you don't know if you got everything you ordered. The Sabarton Kroger pickup does give you a receipt. Over all, I don't think we will use this service anymore. Maybe we will try Giant Eagle or Aldi.
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January 2021 by Delaney G.
I like that I can find what I need at the store and that it's much bigger than the other Kroger in town, but they recently rearrange things so that there's another shelf or two higher in all of the isles. I am a fairly average height, and it's really frustrating that I can't reach nearly anything anymore in this store. All I wanted this time was a single roll of paper towels and after climbing and trying to reach everything myself I just gave up. Doesn't really make sense that certain things you can't reach without help from an associate, I don't wanna have to go ask an associate to follow me around the store and reach things for me.
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November 2020 by Alissa Anne
Doesn't enforce mask wearing. Employees are often found not wearing masks properly or at all. Employees are rude when this issue is brought up, despite it being health regulations and governors orders.
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November 2020 by Renee Courtney
I love that it is a big store with just about everything and I hope our new one in Clarksburg is like this one when finished.
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October 2020 by Dayton M.
A centralized location with a variety of food and food related goods. With that being said, it is not a hotel, that I can promise you.
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September 2020 by Mari TC
The service I received was so unbelievably rude I had to look up the store just to write this review and warn other customers. There is no sense of customer service or respect at this place whatsoever. It's appaling what employees at this facility get away with telling the customers. And it saddens me to see other reviews stating the same disrespectful treatment.