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May 2024 by Adam Jones
Pricey on everything
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March 2024 by Joshua Krupp
After 36 minutes on hold finally had to hang up and not have my issue resolved… poor customer service is an understatement
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January 2024 by Raphael David
Never have prescriptions ready on time, long wait times,been given the wrong prescription, nobody answers the phone to ask a question that a automated system can't,bad experience every time I have to get prescriptions.
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December 2023 by bill white
Lady locked the doors at 9:54 PM and there were no less than 6 people including myself trying to get in . I get that it's close to 10PM closing, but don't close until the posted time! #rude#lazy
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November 2023 by James Martin
This is the worst pharmacy. You can never talk to anyone except in person after standing in a long line. They were delayed in filling a prescription and then the order was lost and never filled at all.
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October 2023 by Lisa Barnes
This is the WORST pharmacy in this town. I understand being understaffed but that is no excuse for not getting prescriptions filled, or NEVER answering your phone! Terrible customer service! I’m just sorry that my insurance co switched me from Kroger pharmacy to this one! If I could give it zero stars I would.
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October 2023 by Gary Harbert
They don’t start filling prescriptions until you get there now. No idea why. You have to sit and wait for about 30 minutes, even if called in DAYS earlier. Changing pharmacies.
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October 2023 by Kayla Lindsay
The pharmacy is extremely slow and NEVER has/can’t get in any prescriptions. The staff doesn’t know what they’re doing and are rude. I truly have never experienced a worse pharmacy.
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September 2023 by Michael Avant
You will sit on hold for hours, days at a time calling sitting on hold they will not answer the phone if you cannot show up in person. Tried to refill on the app, it says in process and never gets filled.Finally called and went in on the doctors call option and they answered, asked my why I did that and all I could say is at least you answered if I was a doctor. So then it got filled.They say they are short staffed, if it’s that bad just close down!!I’ve been coming here for years and the last year has been a nightmare doing business here.
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September 2023 by Roy McDonald
I have never encountered a worse-run pharmacy. They do not answer the phone at all, literally. So I went in in person to have a script transferred from out of state and they took all of my info and said they would take care of it. After repeatedly trying to call (three times I sat on hold for 20 min before hanging up) over the next week I went in person and when I told them the situation, the woman went looking around at loose piles of documents all over the place. The whole time I was there a message throughout the pharmacy kept saying “three pharmacy calls” and no one was even looking at the phones. She eventually came up to me and said “we don’t have it” offering no solution or apology. So I said “ok I guess I’ll go somewhere else?” And she just looked at me blankly.Their corporate office should take better care of them and get them some help over there.
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September 2023 by Matthew Monnin
In-store pharmacy was closed, and the drive through line was wrapped all the way around the building. Waited 20 minutes and only 2 cars went through. Felt like a dystopian nightmare watching so many people struggling to get medications they need. Store should be shut down. I can't urge you enough to pick a different pharmacy.
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September 2023 by Maggie Wolfe
How can you be a pharmacy and not be open so often?! Try to pick up medication and either totally closed or the inside is closed and the drive thru is backed up to the road. This is crazy!
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September 2023 by bonnie houlihan
This is the worst CVS in Morgantown. Slow, slow slow. Go ANYWHERE else!
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September 2023 by John Whisler
Closed with no notice and without notifying customers
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September 2023 by Samar Trivedi
Amazon return label wont scan at the store. That's horrible!
