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March 2024 by Dr. Laurel Aynne Cook
Product variety is nice, but service is minimal. I was helped by Sophia who was too busy standing behind the counter on her phone to notice three of us waiting to checkout. None of the associates during today’s visit greeted us or offered assistance. Customers will have a better experience shopping on Buckle’s site compared with shopping locally.
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January 2024 by Andrea Davis
No help offered at all. We were in store for 45 minutes. Staff was too busy having social hour and taking pictures to be bothered by customers.
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June 2023 by god god
This place has nice clothes and nice service as well
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December 2022 by Deb S
So when I went in shopping they were Suuuuuuper attentive and helpful and I bought three pairs ranging in price from $69 to roughly $90, two tops and my husband got a pair of jeans. The sales people were very pleasant and helpful. My issue is with the jeans I left to be hemmed.I thoroughly appreciate that they do it for free. However I was told their seamstress was on vacation or something and that it might take extra time and was given an ETA of 11/13. Well I hadn't heard, so I called the store today-11/17. I was informed "all items in to be hemmed" were complete. Ok, yay....I asked if they call people to let them know their items were ready and the reply, in a sort of snotty non apologetic manner was "Not anymore". I have shopped at buckle for YEARS and had many items hemmed. They have Always called to let me know when my items are ready. Way to drop the ball here Buckle. It's really not a good look when you bend over backwards to get customers to spend their money so you can get a commission and then completely lose it on follow through once the money is spent. Speaks volumes!Adding to my earlier review. Not only do they apparently NOT call you when hemming is ready, they LOSE your item!!!! Came to pick up my hemmed jeans and guess what???They cannot find them!!!! LIVID is an understatement. Worst store ever.
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November 2022 by Deb S.
Adding to my earlier review. Not only do they apparently NOT call you when hemming is ready, they LOSE your item!!!! Came to pick up my hemmed jeans and guess what??? They cannot find them!!!! LIVID is an understatement. Worst store ever.
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July 2022 by Sarah Sypolt
Great staff. Tons of clothes to go through. Best part is my 15 year old is 4'10" and even the "short" version of jeans are always too long. If you buy there the will hem them.
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April 2022 by Rex A. Casto
Buckle I have to say I am terribly upset with your WV stores, they’re down right trash! The level of enthusiasm from staff vs cost of your products are on opposite sides of the spectrum! I have been to two separate locations this week, trying to make a purchase; but that unfortunately has still not happened. Why you may ask, well let me explain; simply put the staff of at least six that I could see at each store couldn’t be bothered to look up from their phone, as I stood there with a shoe in my hand waiting to ask if they had my size, I unfortunately wasn’t gifted with patience & after standing there with a shoe in my hand, I left ??♂️ by the way if you need someone to help restructure your customer service quality, please let me know, I’m more than qualified!
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January 2022 by Bernice Feicht
Sales Person may fun of my husband to another male in the Store. Saying there's a man out there asked if wife was in the store tell her he had to go to the bathroom and they laughed out loud . My husband has had two mini strokes and he forgetful and knew I was afraid he would get lost. I immediately left the store talk for my husband. I did go back the next day and spoke with the manager and the mall manager. I intend to call the corporate office and I'll never go back to that store. I would not have given the store one star but I had toto post my concern
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January 2022 by Greg Harkins
Marco is my go-to store for most items amazing selection of clothing for both men and women the staff goes above and beyond to help you pick out fine and Order what you need if they don't have it the selection is always great new current trendy items their jeans hold up very well over long term 13th have a great fit for both men and women in my opinion very comfortable and with so many choices for outerwear jackets and other items you can pretty much go in here and find everything you're looking for
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November 2021 by Amanda Greaver
Amanda the manager is always so helpful. I actually look forward to her being there when we shop. Great customer service from her.v
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June 2021 by Kelsey Swiger
Today was my first time in this store and it was SO worth it. The girls were extra sweet and helpful. If you’re into western/country style clothing, definitely stop at this shop!
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April 2021 by Michael Stiles
Buckle is a great place to go shopping, I like the variety of merchandise to choose from and the customer service is very helpful.
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April 2021 by james mitchell
Great clothing and shoes
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March 2021 by Demonic Alpha
Was in town for financial business and decided to visit the mall. Saw they had a buckle and went to browse because my hometown back in Syracuse New York has one and I love their clothing. Noah was great showing us me different clothing matches and the brands and stories behind the graphics on some of them. Definitely will be back.
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March 2021 by Christy Payne
Very expensive for childrens clothesAdults stay about the same size so prices are decent but kids grow so fast so prices could be lower