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January 2024 by Matthew Ridgway
The staff here is very friendly. Unfortunately it does not appear to carry over to competence. It took 3 weeks to close a simple loan. Had it not been for a very patient seller who was willing to work with me I would have lost the deal multiple times over because of very poor communication.
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November 2023 by Corey Lakatos
To start things off, I normally don't write reviews. However, when I believe I (or a loved one) has been slighted, things should be put out there for everyone else to see and make their own decisions on.My 37 week pregnant wife and I went into this branch to add my her to my accounts (yes, we procrastinated on that.) After we walked in and stood in line for a minute, we were greeted by an employee coming out of one of the offices. After telling him why we were there, he said he was finishing a training and would be able to assist us in a few minutes when it was finished.After a few minutes, he came and escorted us into his office. The man helping us seemed to be very nice, but he informed us that he had only been at the branch for about 4 weeks. This caused him to go much slower than normal when going through the instructions and paperwork. He kept apologizing for taking longer than normal but wanted to make sure everything was done correctly. Perfectly understandable, and I feel like we were very patient with him. Ultimately, we weren't able to finish because my mother, who was on the account when I first started it up, needed to be present as well to sign documents. Also perfectly understandable. We shook hands and walked out of the branch.As soon as my wife and I had walked out, she told me that she was going to run back inside to use the restroom. She swiftly came back outside and informed me that another man had told her she wasn't allowed to use their bathroom and was rather rude about the way he said it. Obviously, this upset me, so I proceeded to head back into the branch to ask them why my 37 week pregnant wife couldn't use their bathroom after the whole process of adding her to the accounts took every bit of three times longer than normal.As I approached the office of the gentleman who helped us with the account, there was another man in there who my wife identified as the person who was rude to her and initially turned her away. I walked to the edge of the door and was greeted again by the man who helped us. I then simply asked why my wife was rudely talked to and not allowed to use their restroom. The man who was rude to her before simply said, "We don't allow the public to use our restrooms." The man who was helping us previously, in more words, said the same thing. I proceeded to get very frustrated, and said that it's very disheartening to be a customer at a bank that turns away very obviously pregnant women after taking very long to do business.It seemed as if the entire staff was new, and from my interaction today, they might want to start new again because the service my wife and myself received today was less than subpar. All jokes aside, I hope someone from this branch sees this review, learns from it, and decides to be kinder and be better.
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May 2023 by Dr. Laurel Aynne Cook
I opened a new checking account today with Sean and experienced the best customer service! Sean was knowledgeable and went out of his way to help me with some extra requests (e.g., currency exchanges).
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March 2023 by C H
Truist is by far the worst bank I’ve ever been apart of, with the worst customer service of any company I’ve ever had to contact - a brick wall would have been more helpful. This is the second time I’ve had a hold inexplicably put on my card without ever being informed, and left high and dry in the middle of the work week with zero access to my funds.30 Minutes on the phone with Customer Service proved fruitless, and I was forced to miss an hour of work to go to this branch, just to be told I need to come back later and miss more work - because they ‘didn’t have time’ despite my being the first person in the door at open.This bank does not value its clients or their time, you’re better off shoving your money in a mattress. Absolute garbage company.
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March 2023 by Natasha Searcy
This branch racially profiled African American men. The store clerk Cassie refused to cash a check for one of my tax clients and accused him of attempting to commit fraud. After verifying the check with Civista bank, authorizing the check and recording the authorization number, Cassie refused to give the check back to my client, she verified the check and the client was unable to cash the check somewhere else. This created havoc and costed unnecessary money to have the check reissued. No one of color should participate in baking with this branch as they racially profiled am innocent customer. Cassie should be reprimanded as well as properly trained on how To verify the validity of am authorized check.
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March 2023 by Brieona Cochran
Sean and Liz are both truly the most amazing and helpful bankers I've ever met!! They're both so respectful and friendly I love interacting with them at this location, they deserve a raise!
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June 2022 by Mark Thomas
Truist/BBT is known to be among the worst banks monitored by the FDIC. Avoid at all costs
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March 2022 by Guy Shelledy
For several days now the hold time for a call is 40 to 60 min!!!
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November 2021 by Danica Carpenter
This branch has one of the nicest bankers I’ve ever met. Unfortunately nothing was able to be done about the situation that brought me in there, however the banker was so kind. I was very obviously distraught and she was so patient and even asked me if I needed a hug. That type of kindness honestly made my day 1000x better. I hate that I didn’t get her name, but whoever she was .. absolutely amazing customer service!
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October 2021 by Joshua Smith
I've been a BB&T customer for the past 15 years, and this branch easily has the worst customer service I've ever dealt with. What started 4 weeks ago as an attempt to replace 2 cards before I return overseas, has resulted in me closing my account.
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November 2020 by Dirt Cheap
fast service drive thru
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December 2018 by Sara Pardey
If I had the ability to give 0 stars, I would. This bank is AWFUL. They are crooks. They charge fraudulent overdraft fees, and conveniently only certain items hit in the order BB&T wishes so that you are charged an overdraft. Then, when confronted about it, they have no actual answers and instead tell you "there's nothing we can do". This is criminal!
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December 2018 by Titus Swan
I Have Never Had A Bad Experience @ This Branch. It's Where I Opened My Account, And The Only One I Really Ever Go To. I've Had A Couple Problems Along The Way Hence The 3 Stars. Aside From What I'd Call "Shady" Over Draft Fee Procedures, This Bank And Branch Is All That And Then Some. By Shady Procedures, I Mean That The Site Clearly Says As Well As The APP Does That All Purchases Remain "PENDING" For 72 Hours Before Posting. Meaning If You Overdraw But Get Money In To Cover It Before It Closes You Don't Get Hit With A Fee Because Until It Closes, There's A Chance The Charge Could Fall Off Totally. Any Time That I Have Made A Mistake And Overdrawn By A Few Cents Or A Couple Dollars Somehow "EVERYTHING" That Was Pending Closes Well Before The 72 Hour Window Closes.............. Nobody Can Explain This... .When Confronted Customer Service Went Crickets............ So There's That... But Overdrawing Is On Me Anyways It's Just A Little Shady How They Do That, And It's Clearly On Purpose. Other Than That I'm A Happy Satisfied Customer.....
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July 2017 by Quynh Nguyen
i was a business owner here in Morgantown and I have been BB&T customers for more than 3 years. beginning of 2017, Karen Gable, market leading of this branch came to my shop to offered me the BB&T merchant services for my business. I already had the merchant service at the time and i was so happy with their services. Karen kept calling and insistently saying that BB&T merchant service is a second largest merchant service provider and she and Kevin Lawson, merchant guy promised me that they will give me the best service and the best price to compete with my current merchant service at the time. I trusted Karen and Kevin because they are presented for BB&T, big local banker. also, because I want to keep the good relationship with my business banker and i find it more convenient since its locally.A few months later, i sold my business to my friend and asked him to keep BB& T merchant for his business. the problem occurred was when my friend did not have enough money to purchase my business. He tried to pay me from his credit cards up to $ 21000 through my terminal. we both have not knowledgeable enough and because i wanted to help my friend out so i agreed to do that for him. BB&T called me for the next day and questioned me about those charged and I told them the purposes of those transactions. BB&T merchant rep told me that was not legitimate and it is against BB&T merchant policy. i apologized for that and asked her what should i do to fix that. she told me to refund those money back to my friend's credit cards and those fund will be released in 24 hours. i did what the rep told me. Now i found out that BB&T charged me up to $602.37 for merchant services. I called Kevin Lawson, merchant guy to ash him why it was so much. Kevin has never answered or returned my phone call. I called Karen Gable, she did the same and I have to took my working time off and drove all the way from Bridgeport to Morgantown to look for Karen at the branch. Karen was being so dishonest by giving me so many different answers after asking me give her a few days to do a research for my only one question??? At first, Karen blamed the charge was because my income coming that month so high, but i sold my shop at the 10th of that month,,, so it was obviously the service charge can't be that much for only 10 days only of the income? and then she turned around and blamed that was a intercharge from visa and master card company, which only 6 cents per transaction and my friend only charged totally 7 of his credit cards to pay me of the amount of $21000 dollars.Finally, Karen blamed that charge is from FRAUD DEPARTMENT????? I talked to Susan, Karen's supervisor and Susan now blamed that charge was because the processing from those transactions of $21000 which WAS ON HELD AND REFUNDED BACK AND NEVER DEPOSITED TO MY ACCOUNT. Later, Susan blamed that charge was from visa and master card company, She even encourage me to call visa, master card company to find out myself??? so frustrated and confusing i called BB&T corporation to seek for the true answer. Russom Chuck is the one I talked to had someone at merchant department called me a few days later and gave me the finally answer is BB&T MERCHANT SERVICE CHARGED ME AT $602.37 FOR PROCESSING THESE TRANS ACTONS OF $21000 DOLLARS EVEN THOUGH THEY WERE REFUNDED AND NEVER DEPOSITED TO MY ACCOUNT???? AND BECAUSE MY ACCOUNT WAS CLOSED AND I AM NO LONGER THEIR CUSTOMER AND THEY CAN NOT DO ANYTHING TO HELP ME???? this is a RIPPED OFF for me from my local banker. I think they try to take advantage on my mistake and try to ripped my hard working off and they don't care because they even said so that i am now no longer with them. i am not a complainer but this is a huge disappointment on what they did to me. So sorry for my long post and for my English but i wanted to share my bad experience with BB&T banker for all the business owners out there in Morgantown and Sincerest area to be aware and STAY AWAY FROM THIS BANKER. Thanks you so much for your tim
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April 2017 by B&B Ltd.
I am a pretty critical person. But these bankers are pretty nice and help you quickly. Bbnt has always had my back.