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February 2024 by Nathan Stone
This was a pleasurable experience and was helped in a hurry!
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February 2024 by Cheri Wooten
I waited less than five minutes at the store for a representative to help me. Tammy was very knowledgeable, helpful and kind. She is absolutely one of the very best customer service reps I have experienced at AT&T.You definitely have a keeper with Tammy.
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December 2023 by Chelsea Rush
DO NOT RECOMMEND! they tell you stuff is free and then whenever you get your bill there is installments that you didn’t agree too and the manager of the store won’t fix it! Called AT&T online and they recommended going back to the store. They wouldn’t waive the 55 dollar restocking fee either for their own doing!
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September 2023 by A. Oakes
Went to the store to upgrade phone. I was able to upgrade my watch; however the customer service rep did not ask me what type of band I wanted. I attempted to cancel the order when I realized the band was not what I wanted. Customer service informed me to return to the store and I would not be charged a restocking fee. Store refused to honor the AT&T customer service support even after a screenshot was presented. Manager not even willing to speak to me after waiting over 60 minutes when told she would be out in 5-10 minutes. Extremely poor customer service.
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September 2023 by Dylan Johnson
I went into the mall with my grandma while she was getting assistance with some tech support, I caught them attempting to leave a review for themselves without her consent using her device, that is unacceptable and we will never be returning to that store again
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August 2023 by Lisa Hicks
Spence was awesome.. helped us with everything and explained it all..was very satisfied with the service.
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July 2023 by JoAnne Nagy
Professional, most respectful, knowledgeable of all sales rep I've ever dealt with.
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June 2023 by Brianna Knotts
Went to AT&T to trade in and upgrade from iPhone 11s. Josh was incredibly thorough and provided us with a variety of trade in options that were available to us and eventually ended up with two 14 Pros. Josh went above and beyond to give feedback on most popular accessories and ones that were not so great so we could make the best decision for our needs. One of the easiest transactions I've ever had when completing a device trade in/up. Josh is a great asset to the company
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March 2023 by Ed Cecil
Spence was very informative. She got us in and out of the store in no time. Pretty much painless switching over to AT&T.
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February 2023 by David Trader
Ok i didnt write the following review. I got a notification about a recent review that i left for AT&T. Now i did get good service when upgrading our phones but i dont often leave reviews. I find it disingenuous, sneaky, and borderline fraudulent that while they have access to your phone to help switch over info that reviews are left without your knowledge or approval. So i will edit this to a 1 star rating but leave what was wrote in my name ,behind my back until i feel the situation is acknowledged that this isnt an appropriate business practice......Megan was great when we came in! Helped me and my wife get new phones and a tablet
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February 2023 by Gina Luci
Josh Land is the only AT&T in-store rep at Morgantown WV Mall location who has treated me with the utmost respect & courtesy. He greeted me immediately with friendliness & provided necessities to restore my cell service. In addition, he patiently assisted me with an online application for ACP so I can continue service with AT&T. He was under no obligation to assist me with this. KUDOS to JOSH! ⭐⭐⭐⭐⭐
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January 2023 by Mandi Hall DeSantis
Josh was very kind and and very helpful with us getting our services switched from US cellular to AT&T. It was not easy for us to figure out how to switch five lines, but Josh handled it like a pro! I highly recommend him to anyone! Thanks so much Josh and merry Christmas!
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January 2023 by Dakota Leighty
Excellent customer service, made turning my phone on very easy. Megan was an absolute joy
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December 2022 by Matt Biggie
Wendy was extremely helpful and patient with my family and I. Always a great experience when coming in! Thank you Wendy!
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December 2022 by Katelin Luzader
Wendy was really excellent. She helped me out so much and made it very easy
