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May 2024 by Jane Hendershot
If you have ADHD and actually want your prescriptions filled, DON'T USE THIS PHARMACY. They have rejected my prescription 4 different times this week (after telling me to come back multiple times because it wasn't filled yet, it'll be ready at this time, etc) and give me a different excuse every time even though my medication is in stock. My doctor has even called multiple times to get it figured out and was told they were filling it, which was a lie. Worst pharmacy in Martinsburg.
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April 2024 by Daniel Salinas
One nice lady at the pharmacy was able to get me my medication which is usually around $100 for a refill for $57 or something close to that. Everyone there is very friendly. Sometimes they can be slow but you need to understand what they have to deal with and have patience. Thanks Walgreens.
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April 2024 by Truth Bomb
If you want a pharmacist who is honest, cares about you & your health, will manage your prescriptions and work with you & your Insurance--- DON'T GO HERE!!!! If you want a MEGA Company who only cares about their bottom dollar and you are meaningless, and you WILL be treated that way... feel free to trust your health with Walgreens.
BEWARE. Dropped off a bottle from another pharmacy to be filled, call 4 days later, they don’t know where it is, and my account has been closed & all scripts sent back to my old pharmacy. They fixed this but now one of my meds needs a preauthorization. Which it HAD before this. Now, I see a script was filled but not received with my others.
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March 2024 by Jonathan Wilde
The people are nice enough but they are always having issues with their computer systems and getting prescriptions ran through. They claim it's insurance issue or Good RX issue or whatever issue but I will say this, I don't see this at other pharmacies. I can't put my finger on exactly what is wrong but if you want to avoid a headache then avoid this pharmacy
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February 2024 by Amber Singleton
The line is always too long , the app isn’t in sync with the store in when prescriptions are ready. Only good things is the people are nice.
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February 2024 by ML Pencola
Great 1st time experience with Walgreens Pharmacy in Martinsburg. Alicia is AMAZING! It was very busy and she had everything flowing smoothly. She assisted me both on the phone and then in-person, making it so easy by informing me what I needed to do, what the doctor needed to do, etc. I am so impressed with how quick and efficient this pharmacy handled everything, especially in what felt like a stressful situation. I really appreciate Alicia and the pharmacists for their quality service. If I were local, I would definitely go back.
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December 2023 by Mike Grunewald
Avoid the pharmacy. Rude and unprofessional. I had scheduled an RSV vaccination for the afternoon of 11/27 after confirming with my insurance company, United Healthcare, that it was covered. I was told by the young lady at the counter it wasn't covered under my medical card or my pharmaceutical card. I returned home and again contacted UHC. I spent over an hour on hold with UHC as they again confirmed that it was covered - and while I was on the line they contacted Walgreens twice. The first person they spoke to they found to be rude and obnoxious... And refused to deal with the insurance company... Because the insurance company rep had an "attitude". The customer that pays their bills and puts food on their table.... And has had issues with this location repeatedly... Has an attitude? They called back and spoke to another - who cooperated and properly entered the necessary information and put notes in the system on how to handle and bill. My wife confirmed with the pharmacy that it was in their system properly as well as billing procedure noted on my account.I went back in this morning - and the young man - I believe his name was James - said my insurance didn't cover the shot. When I proceeded to tell him that I just spent a couple hours dealing with this issue on Tuesday afternoon - and they do cover it - and that he needed to figure it out - rather than apologize for his mistake - said he was able to print out a receipt for a $0 copay shot but wasn't going to give it to me because of my attitude. Sorry pal - my attitude wasn't the problem. It was your unprofessionalism and incompetence. The problem was you were wrong and didn't want to directly admit it, preferring to turn the customer into the issue. And you would deny an innocent and rightfully frustrated person with a heart condition a service that may be life saving? Isn't saving lives the reason you are in that profession? A woman who may have been his boss asked him "what did he say that was so wrong"? - and the young man had to admit I said nothing wrong. I walked out with my RSV shot - but I guarantee I will never set another foot in the door at this location. I wouldn't buy a candy bar or a roll of toilet paper at this place.
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December 2023 by Elizabeth Martinez
HORRIBLE. God help you if you get JAMES the "pharmacist." He is absolutely gut wrenching HORRIBLE. Don't even expect your federal insurance agent to try and help you out with him. He will make her cry and then curse you out afterwards. He literally is so cold hearted. Mean. Disrespectful. The worst human I have ever encountered.
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December 2023 by Karcallia Kennedy
Waited in a line of 2 people for 30 minutes, they said my medication would be ready in 15 minutes, waited for an hour. Then made me get back in a huge line because they “forgot to ring me up” the first time
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November 2023 by Meagan Grove
I am writing this review for the photo department. I have only ever had positive experiences at this location.Most recently, Bobbie called to inform me that she wanted me to check out my prints before she proceeded as they looked strange on the paper I picked. I was ordering 100+ Christmas cards, so this was a pretty expensive purchase. I have never had anyone at another Walgreen's location do this for me.Bobbie worked with me via phone for an hour to get the problem resolved and was so kind! I really appreciate her going the extra mile to make sure I was happy with the end result. 10/10 experience. Will only print pics or do photo projects at this location!
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September 2023 by Christian “Cookie” Kendall
If I could give zero stars I would. I have told myself to find a faster, friendly, and more organized pharmacy since I started coming here. The number of times I've received an automated call saying my scripts are ready only to come in and them not be ready is becoming the new norm. If I didn't coupon and save a ton of money here on household items here I would avoid this place like the black plague.
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August 2023 by T Smith
4 times in 4 days got the run around. Lied to twice about a prescription. Lastly, told me to contact Doctor because they canceled drug. When I approached my doctor and staff, they looked at me like I had 2 heads.
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August 2023 by Denise Churchman
The pharmacist on duty today was completely miss informed. He was very rude not only on this occasion but another. I will not use this pharmacy. Rick.
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July 2023 by Michael Jordan
Janine and her staff are absolutely awful in my opinion. We had a package delivered from IKEA to Walgreens and they refused to give it to us and were hostile and rude. It was so bad we called the complaint line, which is something we typically don’t do. I would suggest that if at all possible, avoid this pharmacy. If I could give zero stars on here, I would. I also typically don’t do surveys or reviews unless the service is stellar or absolutely abysmal. I’m sure if you’re reading this, you know which way I lean.
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July 2023 by Ashley Hunter
this place is a joke, i waited in the line at the drive thru for 30 minutes with 6 cars in front of me. only 2 had gone in that 30 minutes before i decided to just go. a week before it took them over an hour to help me and the one blonde lady couldn’t figure out how to find my previous vaccine records. unless you like wasting your time, go somewhere else.
