The UPS Store #2468 in Martinsburg is a friendly and helpful local business offering a range of services including packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. Customers appreciate the staff’s professionalism and kindness, noting that the team is always fast and willing to go the extra mile. The store features a convenient self-serve option that customers find very useful. Many reviews highlight the excellent customer service provided by employees, especially mentioning a staff member named Rachel, who is praised for her positive attitude and helpfulness, especially with Amazon returns. The staff’s friendly nature often makes customers feel comfortable, and small touches like offering candies add to their positive experience. Customers also value the store’s ability to handle large orders and unusual packing needs efficiently. Overall, the store is seen as a hidden gem in the area, consistently delivering great service and making visits pleasant. Located on Route 11 across from Old Courthouse Square, this locally owned and operated store aims to serve the community with professionalism and care.
Wow, I'm shocked by the average review for this UPS Store. The people that I've dealt with are always very friendly and helpful. The line goes fast. The new self-serve is super convenient. The only improvement I'd like to see is a trash can.
June 2025
Real hidden gem in the area. This UPS store location has always been great to me, packing some ridiculous things that I’ve brought in, processing large orders, etc. Excellent help and great service every single time. Much better than Hagerstown. Thanks guys.
March 2025
I love the staff at this location. Friendly, fast, and willing to go the extra mile for my kids and provide small candies. We always leave with a smile. Thank you!!
