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December 2023 by Jessica R.
NO STARS! I had an appointment the day after Christmas at 10 am. I've been waiting 40 minutes in the parking lot for someone to show up! The door clearly says they are open at 10 today (it is Tuesday) BUT NO ONE IS HERE! No call, no email, nothing telling me they aren't open or I need to reschedule. Very unprofessional. I even tried calling to get the hours and it just rings and rings and says "memory is full". Don't waste your time here!!
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September 2023 by Kimberly Ellis
Don't even bother with this place. Completely unprofessional. I was told on Friday that they would be open on Saturday at 10am and to come over at 10:30am...this is after I specifically asked if they were no longer open on Saturdays. So I arrive at 10:30am on Saturday...the store is closed. I wait until 11am, in case there was a traffic issue for the getting to the store. No one ever showed up. I called several times, no answer. The hours this store is open does NOT correspond to the hours posted on their door or on their website. Go to KMG computers in Inwood if you need work done on your phone...don't waste your time getting frustrated with this place.
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September 2023 by Mike Frazier
Super fast, very nice and helpful. Great experience
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September 2023 by Kim E.
Unreliable. Hours posted are not the hours the business is open. I called on Friday, was told they would be open on Saturday and made appt for 10:30am. I am sitting in front of the store now (Saturday) it is 11am and the store is not open. Been sitting here since 10:30. Unreliable and horrible business practices. Avoid the Martinsburg store if at all possible. I would have given 0 stars if I could.
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September 2023 by A W
Unprofessional - does not show up to scheduled appointments. Does not warranty their repairs (ex: if they break another part of your phone like your speaker while repairing your screen.) I tried for 4 weeks to get my screen repaired through the insurance carrier Asurion, whom scheduled me repeatedly with this location. There will be multiple people on the back joking/laughing at what sounded like they were watching the movie Fight Club while only one person comes out to help you - this after you have been in the store for over 10 mins and make noise to be heard. Complete waste of time and energy.I decided to go to ConnectACell and received great customer service and fair pricing.
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September 2023 by Rob Millburn
This is the second time I've had my phone there, I have a Z Fold 3, 1st time was for the inner screen, the 2nd time was for the outer screen, and both times the repair was done quickly, and correctly. I couldn't be happier with their service.WELL DONE
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September 2023 by Glenn Griffis
Well done. He understood my problem. I had been referred by insurance and prepatory work order and materials were prepared in advance. So my initial visit was quick and easy, and the work was accomplished expeditiously.
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September 2023 by sheri trueblood
My phone was fixed quickly! I appreciate the 1 one year warranty that comes with it. Great service! Highly recommend!
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September 2023 by Jose Ortega
Super friendly, very helpful and fast! Very convenient. Thank you!
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August 2023 by Jacqueline Higgins
There needs to be more than just one Technician in the store. This Technician was extremely overworked. It took some time just juggling everyone that enter the store. But he serviced everyone as quickly and courteously as he could. Thank you for the fix!
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August 2023 by Tasmin McDonald
Quick service. I appreciated that everything was at the technician's fingertips. There was not need for me to guess what was under warranty.
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July 2023 by Steven Kilian
Excellent techs and fast service. I would highly recommend them to anyone!
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July 2023 by Briann Russ
Gave them my sons tablet for a quote , they told me it costed more to get it fixed than the tablet itself. I then emailed back asked to pick it up multiple times and no body responded. I live out of town and never got the tablet back.
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July 2023 by FortunesFavor
UbreakIfix was a dream to work with. Junior was very cordial and friendly, and despite Samsung's inability to provide assistance to him, Junior powered through. Go here for your next phone repair, not Samsung!
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July 2023 by Beckie L.
This was the worst customer service I've ever experienced. I made an appt online for 3pm. The business closed at 5. I arrived on time, gave my name, and the guy there slurred that he wasn't taking in any more devices today. I repeated that I had an APPOINTMENT for 3, and if they don't take devices after that, why make the appt? He shrugged. No eye contact. No apology.I told him I drove 45 minutes to get there and that he hadn't even asked what was wrong with it. That maybe it was a quick fix. He asked what kind of phone and when I told him he said they take a minimum of 2-3 hours. I asked if I could leave it, and was told it doesn't work that way. Then he walked away and said nothing more, leaving me standing there. The gentleman waiting for his phone at the time motioned with his hands that he thought the guy was drinking. It was unreal. An hour and a half of driving for nothing. Don't waste your time going here.
