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September 2023 by Dennis Martinson
Very helpful, stayed late and took very good care of me on short notice.
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August 2023 by Live Me Madness
Be careful renting Uhauls from this location. We rented a truck that had roaches in it. Instead of receiving some type of compensation for proof that we had, this location rather lose a customer than to make things right. Check the truck throughly before you leave out the lot!!
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July 2023 by Jim Stearns
Very easy to do business with these folks. Keep your business needs local!
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June 2023 by Jaclyn Rohrbaugh
Their customer serivce is amazing and they are very knowledgeable. Thanks again for all the help and making everything easier!
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February 2023 by Jack Campbell
Very helpful in getting a tow dolly for my car...
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February 2023 by Sonny Ink.
I have seen many negative reviews but as soon I spoke to the lady at the counter I strongly believe all wrong. She helped me out above the beyond. She is such a nice person. I rented 24 ft long uhaul from martinsburg to fairmont wv. Fantastic customer service ?
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April 2022 by aaron comer
Super great people..process was a BREEZE!!! Definitely recommend this spot for your truck and trailer rental needs.
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March 2022 by Will Wagner
If you want to want to get threatened by a bunch of hicks for no reason, this is the place to go. Otherwise steer clear.
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June 2021 by Tami Lee
This is the filthiest business that I have ever walked into. I've been in there twice in approximately 8 years for moving supplies and, both times, they didn't have what I wanted in stock.
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June 2021 by Michael Ehrenberg
Terrible terrible terrible... did the 24/7 pickup. Showed up at 8:30 to pick it up and said I couldn’t pick it up until 10am. Waited for them to open at 10. Took over an hour to get the rental truck. Owners were not helpful. Do not use them!!
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April 2021 by Hari Floura
Easy to use pickup via website!
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March 2021 by Theresa Rickman
Hi I would avoid this Martinsburg location like the plague...Showed up at 10:30 to pick up my truck two people in front of me...Took this lady 30 to 40 minutes to process each person because she was having to set up each up to do pickup on their phones Because her scanner for drivers license images Wasn’t working (and get this hasn’t worked in two years) ... She was also having long conversations about her cats while customers are waiting an enormous amount of time! after Waiting over an hour she refused to rent me a truck. Unprofessional and incompetent... Wow. Most incompetent location I have ever encountered. Moved the rental over to Hagerstown where It took 10 minutes to pick up the truck ... I would never walk in the door at Martinsburg again. Cost me a full two hours. Hagerstown Location also insisted after hours return HAD to be done on your phone or they have a $20 service free for doing it for you. This would be fine if the app would recognize your location... But that’s the first step which was not working....all in all very frustrating experience.
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November 2020 by Lynn Kasic
Very nice people but the UHAUL 24/7 app/process is a nightmare. After 30 minutes of questions I reserved a box truck and it gave me a pickup because what I wanted wasn't available. Never again.
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February 2020 by Yankee Inventions
Dirty and unsightly, but they might have the trailer you need. They get the job done.
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November 2019 by Tyra Fields-Maynard
The woman at this location was very warm and welcoming! She gave very good directions on everything, from insurance to gas. My family and I have moved several times and she is by far the best person we have rented a U-Haul from, not to mention the U-Haul was very clean. If we need another U-Haul in the area, we will definitely return to this location. I recommend you do the same!
