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June 2024 by Chad and Cassy McDonald
We needed to find a new heating oil provider over the winter, since prices had gone sky high with Griffith Energy. Roach charged $2 less per gallon and were out within 24 hours to fill our tank! They made the process of setting up the new account, payment plan and automatic payments so easy! Highly Recommend!
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March 2024 by Gary Martin
Roach energy attempted to place a 1000 gallon propane tank under ground on my neighbors property within 4 feet of my buildable property line and within four feet of the neighbors two heat pumps and the electrical service until I made a complaint about safety . This past weekend in northern Virginia , a propane tank buried under ground exploded leveling a residence, killing a firefighter, and trapping several other firefighters. I guess Roach prioritized profits over safety until I initiated a safety complaint!
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January 2024 by Adam King
Office manager Raquel provides HORRIBLE customer service
Jerry had to step in and was a pleasure to speak with after talking to her
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August 2023 by Rick Kerschner
We called to have them check out and repair our propane fireplace. Was leaking and needed a regulator, we were told. They didn't have the part . Said they would try to get it. (older unit) . This was in March or April. Made numerous calls, no response. Never got back with us. Great customer service, Not!
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May 2023 by Will Parker
Set up an appointment for tank burial, was told it was too cold to dig and install. Technician put up a temporary tank, and said he'd be back when it was warmer. They never showed up again, and never taught us how to read the smaller temporary tank. Now I'm out of hot water, receptionist said it'd be 5 days until they come, and then hung up on me. Seriously, what a disappointment. I'm going to try and find another company that cares about its customers.
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April 2023 by Tyler P.
Set up an appointment for tank burial, was told it was too cold to dig and install. Technician put up a temporary tank, and said he'd be back when it was warmer. They never showed up again, and never taught us how to read the smaller temporary tank. Now I'm out of hot water, receptionist said it'd be 5 days until they come, and then hung up on me. Seriously, what a disappointment. I'm going to try and find another company that cares about its customers.
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November 2022 by Mary Jordan
“No payment plans offered in the winter”, per Jamie. That’s the most ridiculous thing I’ve ever heard! WINTER is when people NEED heat!!! No wonder I was told to stay away from this company!!
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August 2022 by Victoria I.
We've been customers of Roach Energy for about 5 years now, and we have found them to be unavailable by phone and un responsive when leaving messages.
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July 2022 by Yulanda C.
Brian was absolutely phenomenal. We called for an appointment today and Brian was at the house 3 hours earlier than expected and fixed my Mom's air conditioner within an hour. Not only was he efficient, he was kind and so helpful. Within 15 minutes the temperature dropped from 99 degrees to just above 80 degrees and still dropping. I am so incredibly grateful for Brian. He most certainly has a heart for people and loves what he does!! Thank you Brian!!!
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July 2022 by Nick Barry
Both Candy and Junior provided excellent customer service. They both went out of the way to help me with a fitting issue I had, even though it wasn't a service they normally offer. Would highly recommend!
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July 2022 by Cynthia Steed
Today, Kevin and Robert came out to provide new service for propane in our home and being first timers to this feat, they were absolute professionals. They answered all of our questions, tested for potential leaks etc. We were pleased. Great representatives of the company. Thank you.
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July 2022 by Mara Spade
I needed a technician to come light the pilot for my gas logs. Worst experience ever. He clearly was not trained properly and was arrogant to boot. Don't know where and why they got this guy but I'm done with this company.
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February 2022 by The Simple Lifer
I need send out a special thanks to Roach Energy for going out of their way on a Sunday before the snow storm to fill our tank! Our tanks were at 20% and or driveway is steep and will take a while to thaw resulting in us running out of heat and increasing the chances of pipes freezing. Thanks again for you considerate and caring customer service! - much appreciated!
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February 2022 by J Sirk
Absolutely abhorrent customer service!!! They do not answer phone calls or return messages that their "call service" takes for them. So after two days of trying to reach them by phone, I drove to the showroom. Open time is clearly posted online AND on the glass of the showroom. I got there 15 minutes after they opened, walked into the showroom and there was nobody to be found. No greeting. No "hey, someone will be with you in a munute," nothing. Finally, a few more minutes go by, and someone peeks their head out of the room they were all sitting in and chatting and asked me if I needed anything. I told the girl that I was there looking at pellet inserts and wanted to get some prices. She told me that the sales department doesnt open until 9. If you aren't ready to do business with the public, why are you "open" at 8am?? Disgusted that they wouldn't even bother to get me a price, I drove 30 miles to one of their competitors and made my $10,000 purchase. If you're even entertaining the idea of dealing with these people, do yourself a favor and steer clear of this place!!
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February 2022 by Richard Cunningham
In November 21 they were suppose to come to my home at 85 Constellation Road Inwood West Virginia to deliver propane . My disabled mom lives at my home and is there everyday . After two weeks of never seeing a truck I call them and tell them my tank is empty there response is we delivered 50.8 gallons . I told them the meter says tank is empty their response gauge is broke . January call them again fireplace won’t start they send out tech who says tank is empty . At this point they have billed me 221.00 for delivery they never made plus 79 fee for not using enough propane . They order another delivery their driver calls tells me he is in front of my house to make delivery . I inform driver I’m in my driveway and he is not there . He says he GPS took him to 87 Constitution Rd Martinsburg. I call Roach back once again telling the office driver in wrong location and they have to direct him to Inwood . Driver shows up fulls my tank that was completely empty . He says sorry my GPS took me to wrong location but there is a Roach tank there . Now they want me to pay them another 431 for filling my tank that they never put propane in from November. These folks are crooked .
