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October 2023 by Misty
Not to impressed.Ordered chicken, mac & cheese, mashed potatoes and gravy.Mac & cheese and gravy was coldThey just put all the food on the counter above not bagged or anything have to go to the register and get your own bag.All the women there were loud and obnoxious, flirting with all the minute walked in.
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October 2023 by Jacob Rickard
Very confusing. Workers didn't help at all. One disrespected me. Took 23 minutes to get a 2 item order. Also there were no workers. The machines that you ordered on were off. Only self checkouts and the staff spilt a drink on me. The machines were very confusing too. I don't recommend going here. Instead you should go to Sheetz or Wawa
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September 2023 by david corey
Not sure what happened, but chicken tonight is worst chicken we have ever had. Dried out, oil smelled like old dirty grease and just tasted bad.
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August 2023 by Christopher Sanders
Great friendly folks here! Always a smile on when I stop at this location. The manager Kelly is super nice and willing to help! Would recommend this to stop by just because of her and the staff who works here!
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August 2023 by Gerald Wright
I’m not a local so I’ve had a variety of chicken and mannnnn when I tell you Royal farms has the best chicken I ever tasted 10 out of 10 do recommend!
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July 2023 by Aliyah Wooden
Royal Farms where do I start!! They have well trained, friendly and menu educated people. I’d like to personally thank the manager Kelly. She never fails to disappoint me. Whether that be to brighten my day, or satisfy my needs when hungry. Thank you so much Kelly!! The most challenging thing I find with any good restaurant is CONSISTENCY and Royal Farms gets it done! I have eaten at many of their restaurants, but this one is always CONSISTENT! DELICIOUS FOOD, and GOOD VALUE! HIGHLY RECOMMEND!
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July 2023 by Biggs Gif
Kelly was very helpful and sweet!! She took care of me and my family by preparing our big order of chicken. Typically when going in certain areas, bathrooms are very unsanitary and nasty looking but here. It was spotless and smelled very good in there. Food, bathroom, customer service, and everything deserves more than a 5 star!! 10/10 would recommend to family and friends!!
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July 2023 by Amari Wooden
Such great service. I’m new to the state and I have never heard of Royal Farms until I got to the states. Kelly was such a great help. She also assisted me with something called ROFO. I believe it’s a reward system and it saves me a lot on gas, so Kelly says. She was an excellent helper. I highly recommend coming here. Plus, the chicken is A1 and I don’t mean the sauce! ;) Visit Royal Farms in Martinsburg, WV and ask for Kelly! Great service. Will be coming back again!
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May 2023 by Connie McKenzie
Manager least helpful human being on the planet and when I asked for someone else to help me his answer was I’m the manager…. Pretty darn inept. Finally nice young lady assisted me further, issue was still not resolved but her customer service skills WAY better than her superior. At least act like you care, guy. (Middle aged ginger with some kind of complex, I’m not sure) only reason for two stars was because of helpful young lady.
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May 2023 by Finance Mgr
Its not uncommon to come in here and stand for minutes at the checkout counter waiting for one of the minions to come get your tobacco. This morning thanks to the pure laziness of the employees i had my coffee and breakfast for FREE! Then drove across the street to rocs where they have humans working the registers and i bought my cigarettes. This store is useless please sell this location to wawa and do us all a favor!
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May 2023 by Liv's asmrnsuch
Their fountain drinks are THE worst they never have any carbonation in them and the ice melts as soon as you leave the store and they taste like oil from the chicken they cook.
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May 2023 by Xtreemtrunks 21
Their quality in food sure has gone down and as expensive as it is I don't know why anyone goes there
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January 2023 by cyndie houston
What a wonderful place to eat! The food is outstanding and is so tasty! The rewards program is awesome, I have received alot of free food using my reward points let alone saving me 10 cents a gallon of gas each fill up! Definitely recommend!
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January 2023 by Jenna Kroener
Edited: If you have any kind of health issue or disability DO NOT work for this company. They will write you up and fire you for taking care of yourself. They would prefer their employees to die of asthma attacks, go into diabetic comas and be deaf. This establishment makes me sick. They have no care for their employees at all.I will be telling everyone I know to be taking their business elsewhere. The way my wife is treated by the workers at this location is discriminatory and It makes me sick. If you have any kind of health issues or are different DO NOT go to Royal farms!!!!
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January 2023 by Berri Slayḙr
Honestly? The place has gone to hell. Never see the same faces for long. Filthy. See this one girl (glasses and brown hair), constantly blowing her nose over the CHICKEN. DONT EAT HERE!!!! Major attitude problems with some people. Some people are an honest delight, the only reason I gave 2 stars. Maybe they'll do something about it, doubt it.The tall skinny guy in the morning is especially rude and condescending.
