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February 2024 by Armadillo
I will try to be brief.22 years ago we purchased an $8000 gas range from Orsini’s. NEW. It never worked right since installation. Orsini repair people would come out, be paid handsomely and leave with no appreciable repairs being accomplished. The range was never pulled out from the wall to access various controls on the rear. The last time a repair person came out they said the range had been discontinued, the manufacturer was out of business and the only option available to us was to purchase another at $10,-12,000 and up. We called in a third party repairman for a second opinion. He pulled the range out from the wall and found additional homemade wiring that had been installed before we purchased the NEW range. He did his research and found the parts we needed on the aftermarket. Parts, wiring corrections, installation and service call came to $793. Those are the facts. You decide what you think. We have.
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February 2024 by Chris Roper
"I recently purchased a new washer and had it delivered by orsini's . I am extremely satisfied with the service! The delivery team was professional, efficient, and careful with the appliance. They arrived on time and quickly installed the washer in the designated area. The price was also very reasonable. I highly recommend Orsini's for anyone looking for a hassle-free appliance delivery experience from John and Phillip.They were fantastic!
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February 2024 by Jennifer Miller
I would recommend for service/helpful, selection of products, and competitive prices.
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February 2024 by James Nelson
I have bought parts and also had technicians service appliances. Amy in the parts department is always super helpful and provides amazing service. All the techs I have ever dealt with have been the same.
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February 2024 by Greg Petersen
Very clean, attractive store. Attentive sales people, we were barely in the door to look for a refrigerator and were approached.Great store, though, seems to be far more expensive than the other appliance specific stores we visited.*Per response by PJ- thank you for your response. However, I was not referencing "big box stores" which would imply Best Buy, Home Depot, Lowes, etc. I said "Appliance SPECIFIC" stores. We visited several appliance specific stores almost identical to Orsinis in multiple other cities and found several refrigerators that met our needs that were the same or similar to yours for far better pricing by several hundreds of dollars, with exception of 1 identical unit that you guys had priced for exactly 100$ less than 1 competitor in a near by city.That being said, my review is not negative, Orsinis is a very nice store, simply more expensive over-all to competitors of equal stores, NOT Best Buy, Home Depot, etc.Another minor concern I did not mention earlier, is the concern for wait times in the case of service needed with only 1 service technician as we were advised of in store. We were told about how it does happen if he is ill and out for a week no service occurs, and anything scheduled gets rescheduled.In the case of a broke down refrigerator, that could be extremely inconvenient.
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February 2024 by Janie Spencer
The sales representative. Joey, was extremely helpful with the decision making process. The delivery was scheduled in a very timely manner and handled very professionally
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February 2024 by Sonya
Heather, Ed and PJ took excellent care of all my home needs for my kitchen upgrades. Very happy with my Orsini's experience!
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January 2024 by Michael Vaeth
We love this place. Great customer service
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January 2024 by Cathie Burke
There are not enough “thank yous” for Orsini’s, for their warehouse manager, and especially for Ryan Franklin and Philip Cook. We called Orsini’s to ask about a new dishwasher. About five hours later, the dishwasher was installed and ready for use! But best of all, was the efficiency, friendliness, knowledge, work ethic and kindness of Philip and Ryan. We will be forever grateful to them for making our purchase a wonderful experience.
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December 2023 by Steve Catlett
Good folks & price
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December 2023 by Jess
Orsini's was the absolute best, from the purchase to the installation! Everyone was very knowledgeable, professional, and kind. I would highly recommend to anyone searching for new appliances for their home.
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November 2023 by Lynette Scallion
This morning Orsini’s delivered a new refrigerator just 18 hours after I left the store yesterday to place the order. Brendan and Don were outstanding service technicians who removed the old and installed the new refrigerators with both appliances needing to be disassembled due to tight space. They worked efficiently, were polite and friendly, and left no mess. Martinsburg is so fortunate to have this long-standing family-owned business providing outstanding sales and installation service. I highly recommend Orsini’s!
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November 2023 by Aimee Hannan
I shopped for days trying to get the best deal before my refrigerator completely broke down only to find no one had any inventory in stock. Every big box retailer was ordering from the same warehouses and I couldn’t wait the 2 weeks for delivery! I called Orsini’s Appliance Store at closing when my fridge finally broke down. They had one in my house the next day! The price was great too! They also sent 2 of the most professional, helpful and kind delivery team members I have ever had in my home. Thank you to Phillip and Ryan! Great representatives for Orsini’s Appliance Store. Always shop local, always shop Orsini’s Appliance Store!
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November 2023 by Marcia Flanigan
Orsinins was helpful from start to finish. They are very knowledgeable and correctly guided me in choosing refrigeration, (stand up and independent double drawer), cafe stove and oven, dishwasher, hood and fan and wall oven. Price was good and they service what you purchase but hope not to have to call anytime soon! But, if there is a problem, depending on it being fixed is an invaluable asset. Big bonus, contributing to the local economy.
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November 2023 by Christopher Spiess
After 11 years of service, our workhorse GE washer went out at 10:30 AM. We decided to head to Orsini’s to pick out a new washer/dryer set. Arrived around 12:30 and had a new Maytag set picked out and paid for by 1 PM. Since they were in stock Orsini’s was able to do same day delivery. They had my old washer and dryer removed and replaced with the new set by 2:45 PM. Incredible.We are now Orsini customers for life.
