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November 2023 by Ben Seidel
The son is absolutely awesome to deal with personality wise very helpful individual. The vehicles are trash... we got a navigator at first an it broke down on the way home with the kids in the car. They had to tow it back and then junk it. The 2nd vehicle was a tahoe. Absolutely awful aswell. Brought it in to there shop to get tires changed and a radio in. 8hrs later nothing was done to it and they told me to take it home and do it. Transmission linkage went out. Brakes went out same time. Rolled back and hit a pole. Failed PA inspection immediately. Shut off while it was on at the grocery store. No idea whats wrong with it. Mechanic said it could be a bunch of different things. Pretty much just said you were sold a POS. Run as far as you can away from here!!!!! Unless you want to buy a piece of junk that's going to have to be in the shop every other week for something.
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September 2023 by Winchester Bike squad
I got a truck from them less then 3 weeks ago had drive shaft clunk that was supposed to get fixed got it home drove it for a day the clunk came back took it back again and the same thing happened then the truck now is knocking.
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August 2023 by Rashun Patterson
I recently divorced and was left with very challenged credit. This father/son duo worked with me. My car had a problem and they fixed it no questions asked. I was extremely grateful as I had to travel out of town for a family affair. My car made the trip to and from without hesitation. I think if you have the right rapport then both of these gentlemen was easy to do busy with.
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July 2023 by Sydney Perry
I got a Jeep Cherokee from here and it’s running great! They are so helpful! I don’t normally buy used cars but this place definitely does not sell junk!!!! Highly recommend
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April 2023 by Ryan MacNamara
Worked with Ryan on a Ram. He was extremely honest and easy to work with. I cannot wait to pick up my truck.
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April 2023 by yasmin MUHAMMAD
The owner only cares about money. Got a car and less than a year it was broken down with a 5,000 dollar fix. They were rude and unable to help. Only deal with Ryan, the owner doesn’t care about the customers.
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February 2023 by Deshagetta Ward
DO NOT BUY A CAR FROM THIS PLACE UNLESS YOU DEAL WITH THE SON. THE FATHER DOESN'T CARE ABOUT ANYTHING BUT MONEY. I BOUGHT A TRUCK FROM THEM AND ONLY HAD IT FOR TWO MONTHS. I TOOK IT TO GET OIL CHANGES AND EVERYTHING. THEN ONE DAY THE ENGINE STARTED MAKING NOISE. I TOOK IT BACK TO QUEEN AUTO AND THE FATHER TOLD ME ITS A 3000 JOB. HE DIDNT OFFER TO HELP ME BUT EXCEPTED ME TO GET THE ENGINE FIXED AND PAY MONTHLY PAYMENTS. I DO RECOMMEND WORKING WITH RYAN. IF THE FATHER IS THERE RUN AS FAST AS YOU CAN.
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February 2023 by Shelly M
I bought a 2015 Cadillac Srx on 6/2022 for $3,500 down, made all my payments ($323 for 5 months) I’ve only had it 5 1/2 months & then the engine blew. Prior we told them numerous of times we felt like it was losing oil, we kept refilling my oil, their mechanic kept saying that wasn’t the issue & it was able to drive. After the engine blew I had to have it towed back to the dealership. I wanted to give them the benefit of the doubt & get another vehicle thinking maybe I just had a bad vehicle & it wasn’t their fault, they didn’t really want to work with me at first but finally did & made me put another 2,000 down on a 2011 Nissan Pathfinder. ONLY 4 days shy of 2 months the Nissan broke down while we were 146 miles away from home. This time I requested my money back or a vehicle that would actually run & be looked at by a different mechanic. Of course they didn’t want to work with me again. I stood my ground. Ryan then tells me I could have my Cadillac back, that it has a new used engine with 6 month’s warranty etc. I agreed under some stipulations. I call back to ask a question & he tells me they decided not to give back the Cadillac because of mileage, that the transmission might go out. Okay I understand that, don’t want any more issues. They refused to refund my down payment for the Nissan & I didn’t wanna be out of any more money so I try to ask for something else that would be looked over by a different mechanic. Nope. Apparently everything I asked about needed a down payment. Tom decides to say he’d put me in a vehicle that was darn near beat up. Dented in the back, some rust etc. I kindly refused. Tom was going to put me in a different vehicle, maybe 20 min later Ryan calls back & says they decided to give me back 1,600 out of the 2,000 down payment. So out of $7,115 between the Cadillac & Nissan not including what I paid for the to be Cadillac Maryland inspected, the repairs to pass inspection & my taxes, title & tags I only get $1,600!?
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August 2022 by Kiarash Torabazari
I have never had a better experience at a dealership. The environment is friendly and the service is excellent. In total, my family has purchased 4 cars from this dealership at affordable prices. 10/10 recommend stopping by this dealership and finding yourself a new car!
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August 2022 by Ava Chaloshteri
Bought a car from them last week and was very happy with their service. Ryan was very friendly and he didn’t bombard us with questions, pressuring us to buy a car. Before I picked up the car, he had already gotten the car inspected and fully detailed the car.
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August 2022 by yara sheikhvand
Super helpful and reliable! Im really glad I bought my car from this father and son owned business.
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August 2022 by Niaz Mian
i always buy car from these people i would say they are more than fair.
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July 2022 by Army Veteran
Overall a good experience. Will buy again in the future
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June 2022 by Ashlee Simpson
Ryan's very helpful, & quick sale! Got in and out within an hour no hassle. Love leaving a car dealership not feeling any buyers remorse !!
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April 2022 by Amanda MacKay
You would think this father and son owned business would be more respectable. One would also think that a father would set a better example for his son. The way he conducts his business is dishonest and sleazy.We bought a car a little over a month ago here. The owner promises to you that most of whatever could be wrong with your car after you have it inspected he will take care of within 30 days. At my inspection the inspector told me that he noticed a clicking noise that he suggested I go to get checked out again by the dealership since I was under warranty. I took it back and the owner said unless he could personally hear the noise he wasn’t going to look at it. When we went for a test drive he even accused me of making up the noise! It was all written up with the inspection. It honestly was like going back to a whole different place the way his demeanor changed. Obviously then showing his true colors. He “extended” that particular noise problem to a 60 day warranty but I had quickly figured out he never actually intended to fix anything. All talk- no real help. Then today- found out my transmission will need replaced. This place obviously sells lemons.Luckily, I am fortunate enough to be able to fix the problem in my vehicle- but for those who are looking for a reliable car that you’re not gonna have to dump more money into do not shop at this place. I wish I would’ve read some of the reviews beforehand. I would never recommend this place to anyone in Martinsburg or in all of West Virginia. Find yourself a more honest dealership. This ain’t it- don’t waste your time! If I could go back and pick a different place I would in a heartbeat.
